Laborfirst
Mount Laurel Township, NJ 08054, USA
The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a small portfolio of assigned clients, managing escalated inquiries, resolving complex service issues, and ensuring a consistently high-quality experience for both clients and participating retirees.
This role is execution-oriented rather than strategic. While some reactive issue management is required, the Client Service Manager is expected to operate with a proactive mindset, identifying root causes and working to prevent recurring issues over time. Success in this role is measured by client and retiree satisfaction, reduction in repeat escalations, and the ability to independently manage service responsibilities and member education events.
Key Responsibilities Client & Member Issue Ownership • Serve as the primary post-sale service owner for assigned client groups • Own client and member service issues end-to-end, from initial escalation through final resolution • Act as a second-level escalation resource for complex member inquiries related to eligibility, billing, and Medicare plan benefits • Maintain accountability for outcomes, coordinating with internal teams as needed while remaining the single point of responsibility
Proactive Issue Prevention • Identify recurring issues, service gaps, and root causes impacting clients or retirees • Partner with internal teams to address underlying issues and reduce future escalations • Balance reactive issue resolution with a forward-looking focus on service improvement and prevention
Client Communication & Service Recovery • Develop, approve, and deliver clear, accurate client and member communications • Execute service recovery gestures in alignment with company guidelines • Exercise sound judgment in managing sensitive or escalated situations, escalating financial decisions to VP-level leadership when required
Member Education & Events • Independently plan, coordinate, and lead member education and benefit training events • Prepare and distribute member communications that support understanding of Medicare benefits and plan features • Serve as a knowledgeable, confident point of contact during client and retiree interactions
Portfolio & Internal Support • Manage a small portfolio of assigned clients, with complexity aligned to experience and tenure • Oversee age-ins and disenrollments for assigned groups • Provide guidance and support to internal service teams regarding group-specific rules and escalations • Maintain accurate documentation of service issues, resolutions, and client interactions • Participate in special projects and other duties as assigned • Travel up to 10% as needed for client or member events
Measures of Success • High client and retiree satisfaction, as reflected in NPS and feedback • Effective resolution of escalated issues with minimal recurrence • Demonstrated proactive identification and prevention of service issues • Ability to independently manage client service responsibilities and member education events • Strong follow-through and reliability in complex or high-pressure situations
Required • High School diploma or equivalent
NJ Health license required
4+ years of experience in customer service, client service, benefits administration, operations, or account support • Experience in a healthcare, Medicare, or call-center-based environment • Strong written and verbal communication skills • Proficiency in Microsoft Word, Excel, and related applications • Demonstrated ability to manage escalated situations with professionalism and sound judgment • Experience working with databases and file transfers
Preferred • Bachelor’s degree • Experience with fully insured or self-funded Medicare plans • Familiarity with Salesforce or similar CRM systems
Behavioral Expectations • Proactive and anticipatory rather than purely reactive • Relentless follow-through until issues are fully resolved • Calm, clear, and confident under pressure • Focused on prevention and long-term service quality, not just short-term fixes
The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a small portfolio of assigned clients, managing escalated inquiries, resolving complex service issues, and ensuring a consistently high-quality experience for both clients and participating retirees.
This role is execution-oriented rather than strategic. While some reactive issue management is required, the Client Service Manager is expected to operate with a proactive mindset, identifying root causes and working to prevent recurring issues over time. Success in this role is measured by client and retiree satisfaction, reduction in repeat escalations, and the ability to independently manage service responsibilities and member education events.
Key Responsibilities Client & Member Issue Ownership • Serve as the primary post-sale service owner for assigned client groups • Own client and member service issues end-to-end, from initial escalation through final resolution • Act as a second-level escalation resource for complex member inquiries related to eligibility, billing, and Medicare plan benefits • Maintain accountability for outcomes, coordinating with internal teams as needed while remaining the single point of responsibility
Proactive Issue Prevention • Identify recurring issues, service gaps, and root causes impacting clients or retirees • Partner with internal teams to address underlying issues and reduce future escalations • Balance reactive issue resolution with a forward-looking focus on service improvement and prevention
Client Communication & Service Recovery • Develop, approve, and deliver clear, accurate client and member communications • Execute service recovery gestures in alignment with company guidelines • Exercise sound judgment in managing sensitive or escalated situations, escalating financial decisions to VP-level leadership when required
Member Education & Events • Independently plan, coordinate, and lead member education and benefit training events • Prepare and distribute member communications that support understanding of Medicare benefits and plan features • Serve as a knowledgeable, confident point of contact during client and retiree interactions
Portfolio & Internal Support • Manage a small portfolio of assigned clients, with complexity aligned to experience and tenure • Oversee age-ins and disenrollments for assigned groups • Provide guidance and support to internal service teams regarding group-specific rules and escalations • Maintain accurate documentation of service issues, resolutions, and client interactions • Participate in special projects and other duties as assigned • Travel up to 10% as needed for client or member events
Measures of Success • High client and retiree satisfaction, as reflected in NPS and feedback • Effective resolution of escalated issues with minimal recurrence • Demonstrated proactive identification and prevention of service issues • Ability to independently manage client service responsibilities and member education events • Strong follow-through and reliability in complex or high-pressure situations
Required • High School diploma or equivalent
NJ Health license required
4+ years of experience in customer service, client service, benefits administration, operations, or account support • Experience in a healthcare, Medicare, or call-center-based environment • Strong written and verbal communication skills • Proficiency in Microsoft Word, Excel, and related applications • Demonstrated ability to manage escalated situations with professionalism and sound judgment • Experience working with databases and file transfers
Preferred • Bachelor’s degree • Experience with fully insured or self-funded Medicare plans • Familiarity with Salesforce or similar CRM systems
Behavioral Expectations • Proactive and anticipatory rather than purely reactive • Relentless follow-through until issues are fully resolved • Calm, clear, and confident under pressure • Focused on prevention and long-term service quality, not just short-term fixes
ADT
Fishers, IN 46037, USA
What you should know about our team:
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
What you will do:
You’ll use your strong communication and creative skills to demonstrate the value of our innovative security and smart home solutions to customers while explaining our products and services in-depth and recommending the right solutions. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes. You will:
Listen and build trust: By showing up with integrity, empathy, and expertise, you will become a reliable advisor customers can count on, both during the sale and long after the installation.
Customize each system to fit your client’s space, lifestyle, and concerns, combining security, automation, and life safety technology in ways that work for them.
Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.
What you need to be successful:
We’re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you’ll fit right in.
High school diploma or equivalent.
Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
Consumer sales experience is preferred but not required.
How ADT invests in you:
Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $95,000, while experienced sales advisors can earn over $150,000.
Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you’ll earn up to $4,000.
Benefits:
Medical, dental, and vision insurance
401(k) with company match
Tuition reimbursement
Mileage reimbursement
Short- and long-term disability, life insurance, and well-being programs
Paid time off
Culture of professional development and career growth opportunities
Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here:
We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
This is a 100% commission-based role. Sales advisors will receive uncapped commission plus training wage. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000. If you are not sure you’re ready for a commission-only sales position, please apply to discuss the role and training program.
We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
What you should know about our team:
At ADT, our Sales team is at the heart of everything we do. We’re not just selling security systems, we’re helping protect what matters most. Whether it’s a family home or a small business, our sales professionals are trusted advisors who bring peace of mind to customers across the country.
What you will do:
You’ll use your strong communication and creative skills to demonstrate the value of our innovative security and smart home solutions to customers while explaining our products and services in-depth and recommending the right solutions. You will work in a dynamic, collaborative environment, working closely with customers and coworkers. This role involves providing solutions by visiting customers at their homes. You will:
Listen and build trust: By showing up with integrity, empathy, and expertise, you will become a reliable advisor customers can count on, both during the sale and long after the installation.
Customize each system to fit your client’s space, lifestyle, and concerns, combining security, automation, and life safety technology in ways that work for them.
Conduct post-installation follow-ups with customers to confirm that commitments were fulfilled and to generate referrals.
Cultivate new business opportunities: identify and generate new sales leads to maximize outreach.
What you need to be successful:
We’re looking for self-motivated, tech-savvy individuals who are passionate about helping others and driven to succeed. If you thrive on connection, enjoy solving problems, and want to make a real impact while growing your career, you’ll fit right in.
High school diploma or equivalent.
Willing to travel within a designated territory using your own vehicle (mileage reimbursed).
Valid driver’s license and clean driving record required; additional licensing may be needed based on location.
Comfortable using technology to stay organized, efficient, and accountable in a fast-paced sales environment.
Self-motivated and results-driven, with an entrepreneurial mindset; you thrive on uncovering new leads and closing deals that deliver real value.
Strong communicator and natural relationship builder, able to consult with customers, understand their needs, and guide them to the right solution.
Adaptable and flexible; you excel in dynamic environments and enjoy learning new systems and approaches.
Consumer sales experience is preferred but not required.
How ADT invests in you:
Compensation: Unlimited earning potential with uncapped commissions. Based upon performance, new sales advisors can expect to earn $95,000, while experienced sales advisors can earn over $150,000.
Additional Pay: We equip you with specialized training and the tools you need to meet your financial goals. For your first 8 weeks of training, you’ll earn up to $4,000.
Benefits:
Medical, dental, and vision insurance
401(k) with company match
Tuition reimbursement
Mileage reimbursement
Short- and long-term disability, life insurance, and well-being programs
Paid time off
Culture of professional development and career growth opportunities
Flexible work schedule to accommodate you and your customers’ needs
Why you’ll love working here:
We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
This is a 100% commission-based role. Sales advisors will receive uncapped commission plus training wage. Commissions are paid on a percentage of the products or services sold and eligible for a monthly performance bonus. Based upon performance, new sales advisors can expect to earn $85,000, while experienced sales advisors can earn over $150,000. If you are not sure you’re ready for a commission-only sales position, please apply to discuss the role and training program.
We offer employees access to healthcare benefits (medical, dental and vision), a 401(k) plan with company match, tuition reimbursement, mileage reimbursement, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others.
