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The Client Service Manager is a post-sale, service-focused role responsible for owning client and member service issues through resolution. This position serves as the primary service contact for a small portfolio of assigned clients, managing escalated inquiries, resolving complex service issues, and ensuring a consistently high-quality experience for both clients and participating retirees. This role is execution-oriented rather than strategic. While some reactive issue management is required, the Client Service Manager  is expected to operate with a proactive mindset, identifying root causes and working to prevent recurring issues over time. Success in this role is measured by client and retiree satisfaction, reduction in repeat escalations, and the ability to independently manage service responsibilities and member education events.   Key Responsibilities Client & Member Issue Ownership •    Serve as the primary post-sale service owner for assigned client groups •    Own client and member service issues end-to-end, from initial escalation through final resolution •    Act as a second-level escalation resource for complex member inquiries related to eligibility, billing, and Medicare plan benefits •    Maintain accountability for outcomes, coordinating with internal teams as needed while remaining the single point of responsibility Proactive Issue Prevention •    Identify recurring issues, service gaps, and root causes impacting clients or retirees •    Partner with internal teams to address underlying issues and reduce future escalations •    Balance reactive issue resolution with a forward-looking focus on service improvement and prevention Client Communication & Service Recovery •    Develop, approve, and deliver clear, accurate client and member communications •    Execute service recovery gestures in alignment with company guidelines •    Exercise sound judgment in managing sensitive or escalated situations, escalating financial decisions to VP-level leadership when required Member Education & Events •    Independently plan, coordinate, and lead member education and benefit training events •    Prepare and distribute member communications that support understanding of Medicare benefits and plan features •    Serve as a knowledgeable, confident point of contact during client and retiree interactions Portfolio & Internal Support •    Manage a small portfolio of assigned clients, with complexity aligned to experience and tenure •    Oversee age-ins and disenrollments for assigned groups •    Provide guidance and support to internal service teams regarding group-specific rules and escalations •    Maintain accurate documentation of service issues, resolutions, and client interactions •    Participate in special projects and other duties as assigned •    Travel up to 10% as needed for client or member events Measures of Success •    High client and retiree satisfaction, as reflected in NPS and feedback •    Effective resolution of escalated issues with minimal recurrence •    Demonstrated proactive identification and prevention of service issues •    Ability to independently manage client service responsibilities and member education events •    Strong follow-through and reliability in complex or high-pressure situations Required •    High School diploma or equivalent NJ Health license required    4+ years of experience in customer service, client service, benefits administration, operations, or account support •    Experience in a healthcare, Medicare, or call-center-based environment •    Strong written and verbal communication skills •    Proficiency in Microsoft Word, Excel, and related applications •    Demonstrated ability to manage escalated situations with professionalism and sound judgment •    Experience working with databases and file transfers Preferred •    Bachelor’s degree •    Experience with fully insured or self-funded Medicare plans •    Familiarity with Salesforce or similar CRM systems Behavioral Expectations •    Proactive and anticipatory rather than purely reactive •    Relentless follow-through until issues are fully resolved •    Calm, clear, and confident under pressure •    Focused on prevention and long-term service quality, not just short-term fixes    

As a Application Support Engineer, you will be the lifeline for all users of our platforms and technology. You will handle all incoming requests for assistance and work to resolve issues, while giving exceptional customer service to both internal and external clients. You will also be responsible for leading the way in building, connecting, and supporting systems and enterprise-wide applications that help propel our business forward across multiple company ecosystems. About the role You make it a priority to understand the business you support, including the different roles and responsibilities across the company, soliciting feedback where appropriate to ensure systems implementations produce the desired results. You will collaborate with internal and external departments like Training, Analytics, Vendor Partnerships, Engineering, Finance, and IT to ensure seamless execution of important tasks and company initiatives. You use your technical expertise to guide key decisions related to systems. Maintain responsibility for system and user administration for the entire organization Identify and learn appropriate software used and supported by the organization You’ll evaluate, troubleshoot root cause issues and resolve inquiries that come in through Zendesk or email within established SLA’s. Actively lead or participate in projects related to systems integration, including tasks like mapping, design, testing and support for platforms, software, and integrations. You will partner with end-users like employees and managers to identify process or efficiency opportunities for systems and begin to implement those improvements. You train and educate employees and end users on systems, integrations, hardware (like equipment), and changes that occur and help create process and training materials as needed. You may assist with implementing various internal and third party integrations within internal systems, and assist with building internal proprietary systems and process migrations. About you Associate’s degree/Bachelor's degree in computer science, information systems and 0-4 years of related experience in managing enterprise platforms and solutions Strong customer service skills Ability to work Eastern or Central Time Zone hours Passion for working with and learning new technologies Ability to effectively prioritize and execute tasks in a fast-paced environment Title & Escrow industry experience Experience with CRMs like Zendesk. Ability to quickly learn new software and help drive implementation and adoption across the company. Administrative knowledge of title production softwares such as Qualia, Resware, or Softpro is highly regarded. Knowledge of Microsoft Office Suite a plus Ability to travel for quarterly team and company events and meetings What you’ll get Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks . About us Rocket Close is a leading national provider of title insurance, property valuations and settlement services. Here, you’ll be given all the resources and support needed to deliver innovative solutions and in turn, your hard work will be rewarded with a competitive compensation package and an array of other amazing benefits. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals. This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com . Illinois, Maryland, Minnesota, Massachusetts, Colorado, Cleveland, New York City, New Jersey, Jersey City, California, D.C and Washington Candidates only: the compensation for this position is $48,000.00-$117,500.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here . The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.

As a Customer Service Representative – Field Services at Invitation Homes you are responsible for providing administrative support, customer service and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to the following activities: Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal Performing other duties as assigned Your Experience Includes High school Diploma or GED Proven experience in customer service or administrative functions Experience in the property management or maintenance industry is helpful Excellent organizational skills with a high level of attention to detail Strong verbal and written communications skills Effective customer service and conflict resolution skills Intermediate proficiency in MS Word, Excel, Outlook and Adobe   Why Us We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate: Competitive pay and an annual bonus program for all associates Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays 401k with matching company contributions Awesome work environment with casual dress Team events and gatherings Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation. Build a foundation here and apply today!     #2 Job title you are hiring for: Renewal Specialist   The Renewal Specialist is responsible for negotiating and finalizing lease renewals with current residents in the assigned market. This role focuses on delivering exceptional customer service throughout the renewal process while ensuring the achievement of renewal metrics and goals set by market leadership. This position includes but is not limited to the following activities: Initiate communication with current residents to discuss and present lease renewal options. Negotiate lease renewals in accordance with asset management guidelines to meet renewal targets. Deliver outstanding customer service by addressing resident inquiries and concerns throughout the renewal process. Accurately prepare and process lease documents in a timely manner. Foster a collaborative and professional working environment with colleagues, supervisors, and external parties. Provide administrative support, including clerical tasks, data entry, and document processing. Assist with special projects as required. Support department staff within the assigned region as needed. Your Experience Includes High school Diploma or GED An active Real Estate license is required for this role Broad residential leasing knowledge Proven experience in customer service or administrative functions Experience in the property management or maintenance industry is helpful Excellent organizational skills with a high level of attention to detail Strong verbal and written communications skills Effective customer service and conflict resolution skills Technological proficiency including in MS Word, Excel, Outlook and Adobe   Why Us We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate: Competitive pay and an annual bonus program for all associates Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays 401k with matching company contributions Awesome work environment with casual dress Team events and gatherings Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.   Build a foundation here and apply today!      

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