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Perform basic, standardized and repetitive electronic assembly operations and labeling of components, assemblies or subassemblies. Ensure assemblies and components are properly handled and marked. Utilize barcode scanner and small hand tools. Under direct supervision, perform basic and routine electro- mechanical assembly operations. Use tools such as drills, screwdrivers, and other hand tools. Read and understand manufacturing assembly, packaging, and quality documentation. Give strong attention to detail. Follow verbal and written instructions such as drawing, schematics and work instructions in completing highly repetitive tasks. Must be comfortable with various operations, assignments and tasks. The assembly technician builds custom products while standing at a well- lit work bench. Must be able to read and interpret basic, assembly instructions, and inspection instructions, etc. Assembly Technicians use their hands, hand tools, and power tools to complete work orders in an efficient and high quality manner

Job description:  GENERAL FUNCTION: Dividend’s Credit & Collections strategy team manages credit risk strategies and policies for new account originations, portfolio management, collections/recovery strategies, reporting, loss forecasting, data science and analytics. The Collections Strategy & Analytics Manager will lead the development and testing of collection and recovery strategies to optimize profitability utilizing sophisticated analytic techniques. They will develop dashboards and monitor KPIs to measure strategy performance and implement a robust suite of controls to ensure strategies are executed as designed and in compliance with policies and standards. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.  ESSENTIAL DUTIES AND RESPONSIBILITIES:  Lead the development and implementation of collections strategies, advanced analytics, including customer segmentation, optimization, predictive analytics, and machine learning algorithms. Design A/B tests and evaluate the performance of new collections and contact strategies that improve collections and recoveries while balancing customer experience Craft automated dashboards to track KPIs around operational execution, strategy performance, and changes to risk profile; summarize and present findings to senior management Work with Compliance team to ensure all strategies adhere to regulations and collections practices. Partner with Operations teams to execute strategies, operationalize solutions and provide them with standardized reporting and ad-hoc analyses to evaluate strategy performance, agent performance, help with capacity planning etc. Develop and maintain Policy manuals and Collections procedures. Manage and develop a team of analysts   MINIMUM KNOWLEDGE AND SKILLS REQUIRED:  Bachelors or Masters in STEM or Economic background with a focus on hypothesis and data driven solutions, preferred 4+ years of analytical experience in collections strategy within consumer finance, indirect lending experience is a plus 2+ years of using R/ Python/ SAS and SQL to work with large sets of complex data 1+ year people leadership experience managing a team of analysts and leading projects Experience with BI/data visualization tools (like Tableau or Excel to create dashboards) Demonstrated success translating high level, critical business questions into a structured project plan, conducting supporting research and analysis, and presenting the results to a variety of stakeholders in persuasive ways. Strong knowledge and communication of consumer lending requirements including loan origination and servicing policies, procedures & practices. Able to multi-task and thrive in a high volume, fast-paced environment. Strong communication and presentation skill

  Responsible for the end-to-end processing for resolving escalated customer concerns Works directly with cross-functional departments and investors to reach a resolution acceptable to all interested parties Resolves escalations in a manner that avoids delinquency and/or negative customer impact as applicable, or assists customer in taking payments to maintain a current status Documents all interactions/account activities with concise and detailed account notes Participates in meetings to discuss/update management, other departments, and/or investors on complaint status/issues as needed Maintains a high level of professionalism in difficult communications with customers, other departments, investors, and external partners Adheres to all Dividend policies and procedures, including State and Federal collection regulations Other projects and duties as assigned

GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. This position will be in either the San Diego, CA or the Las Vegas, NV office. ESSENTIAL DUTIES AND RESPONSIBILITIES: Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application Assist customers with payment and billing questions Communicate and coordinate with internal departments as needed Follow up on customer interactions Perform customer identity verifications Document customer Interactions with concise and detailed account notes Adhere to all Dividend policies and procedures Other projects and duties as assigned MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Bilingual (English/Spanish) preferred but not required Must be available to work evenings and weekends and potentially in a remote work environment (position is local to either San Diego, CA or Las Vegas, NV) At least six months recent call center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven organizational skills and ability to prioritize Experience with CRM required (salesforce preferred) Analytical and data driven Ability to work well independently Excellent interpersonal and communication skills Call center hours are M-F, 6am-8pm PT and Sat 7am-6pm PT