9 jobs found in chicago

The Manager of Customer Support is a great opportunity to make an immediate impact and use your experience to build a successful support organization. You will be responsible for leading the day-to-day operations of the customer support team, building out 24/7 international support with both internal and outsourced teams, and driving an extraordinary customer experience. The ideal candidate has experience leading a technical customer support team, solving for operational issues, a high degree of emotional intelligence, and is willing to roll-up their sleeves to perform front-line, daily support when necessary. Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice.   As it is deemed safe to return to the office, we will consider a hybrid approach to WFH and In-Office work.   Challenges You’ll Tackle: Lead the Customer Support function and assist in building out the team, both internally and with third-party support for international & off-hours coverage Implement and track key support metrics such as productivity, CSAT, and resolution time Develop processes for customer support issues and determine the quickest, most effective way to answer a customer’s questions Manage team members, own scheduling, set expectations, perform 1:1s, provide ongoing feedback, and coach team members to hit goals Work directly with customers and partners to identify, prioritize, and solve problems based on their unique use cases Build escalation procedures for resolving support tickets and serve as the top level before escalating outside of the team. Review and manage escalations to level 3 support and other internal teams and own customer issues through to completion Work closely with our partners to investigate and solve payment issues Build in customer services projects to the support team responsibilities Promote a culture of high performance, accuracy, and timeliness using a customer-first approach Act as our customer voice and make recommendations to Product and Technology teams around feature requests Assist in team budgeting and determining hiring needs Establish high level of personal credibility and build strong relationships to improve customer satisfaction and trust in the support team   What You’ll Need to Succeed: Bachelor's Degree or equivalent work experience 5+ years experience in technical Customer Support in the B2B Saas industry required 2+ years leading a support team required Ability to manage direct reports, including conducting 1:1s, providing coaching and feedback, and managing performance expectations Previous experience creating and documenting SOPs to make team more efficient Highly passionate about the customer experience and quality of support resolution Ability to perform front-line, daily support to our customers with a focus on both quality and efficiency Ability to hire and successfully onboard new employees to the team Ability to build relationships and motivate team members to drive results Strong problem resolution and analytical skills Ability to multi-task, meet SLAs, and prioritize projects Experience with global support solutions or working with third party support a plus Exposure to support ticketing system, preferably Zendesk Exceptional written and verbal communication skills with internal team members and customers   Nice To Have: Experience with APIs a plus Experience with payment processing a plus Experience with Salesforce.com Experience with Adobe Acrobat Pro and MS Office   Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see and hear. Must be able to remain in a stationary position for prolonged periods of the time.   What’s in it for you: You will work in a brand-new collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. You can expect to have dedicated head down coding time along with time set aside each month to work on your own Innovation projects. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program.   Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.

We are looking for a methodical  Marketing Research Analyst to collect customer preferences and statistical data in order to identify new markets and products.  The successful market researcher will be able to analyze autonomously qualitative data, trends, strategies, and competition aiming at increasing competitiveness. Special assignments, projects, or tasks may be assigned time to time based on company or departmental needs. Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice. As it is deemed safe to return to the office, we will consider a hybrid approach to WFH and In-Office work.   Challenges You’ll Tackle:   Perform valid and reliable market research SWOT analysis when identifying new products and markets Utilize online market research and catalog findings to databases Devise and evaluate methods for collecting data (Surveys, Questionnaires, Opinion Polls) Formulate a plan that will be presented to senior management or a client Interpret data, formulate reports, and make recommendations on additional functionality and new markets Gather and analyze statistical data using modern and traditional methods for collection Actively participate in uncovering markets to focus on, and the TAM for each market Remain fully informed on market trends, other parties research, and implement best practices     What You’ll Need to Succeed:   Bachelor’s Degree from a four year accredited College/University is preferred 4+ years of consecutive experience in Marketing OR 8+ years of experience in lieu of education Must possess search engines, web analytics, and business research tools acumen Knowledge of statistical packages (SPSS, SAS or similar), databases, and MS Office Deep knowledge of data warehousing, and mining Adequate knowledge of data collection methods (Polls, Focus Groups, Surveys etc.) Working knowledge with CRM programs Strong analytical and critical thinking Advise clients or senior management on the best ways to use provided data Must be a self starter with ability to begin contributing immediately Ability to prioritize, multi task and manage time appropriately Be organized, timely, responsive and proactive   What’s in it for you:     Collaborative work environment that welcomes new ideas and allows you to make an immediate impact on the team. Additionally, we offer great benefits such as:  Competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, life insurance and other benefits.   Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see, and hear. Must be able to remain in a stationary position for prolonged periods of the time. Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law. 

The Enterprise Business Development Representative will be focused on the Hospitality vertical. You will be responsible for assisting sales management with various administrative tasks that include, but not limited to: Assist in monthly report preparation, Research target information using the current data analytics platform, Work with Enterprise sales team members to update account, contact and opportunity information in Salesforce, Help execute on various sales projects, and perform assigned tasks on a daily/weekly/quarterly/annual basis. The ideal candidate will also have stellar writing skills and creative flair. It is important that the EBDR has strong internal relationships throughout the Sertifi organization and unafraid to reach out to our hospitality customers. Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice. As it is deemed safe to return to the office, we will consider a hybrid approach to WFH and In-Office work. Challenges You’ll Tackle Perform accurate and timely data entry and validation to support enterprise sales strategy Receive and make telephone calls and create email correspondence, directing appropriately to properties assigned to corporate brands and management companies Perform administrative duties to support the enterprise team including scheduling meetings, demonstrations and webinars on a weekly basis Provide administrative and business support to the enterprise sales team to drive sales revenue and retain existing customers Collaborate with sales leadership and the marketing team to create relevant sales materials and resources for all enterprise accounts When needed, initiate communication and identify key decision makers through a mix of research, cold calling and emailing on a project basis Manage and follow up with leads from trade shows, webinars, website, etc… Coordinate/create special reports and projects when necessary and as assigned by the enterprise and sales management team Work closely with designated enterprise account team on target accounts and create new opportunities via prospecting and follow up, on a project basis Other duties as assigned, ability to travel on occasion as needed Interacts on a daily basis with the SVP of Sales, VP of Enterprise Sales and Account Manager Attend interactive weekly meetings with the enterprise sales team - take, distribute and file meeting minutes as needed Perform special assignments and duties when necessary and requested Help enforce required sales processes for Salesforce.com     What You Need to Succeed Associate’s or Bachelor's Degree in Hospitality Management, Business Administration, Marketing or similar preferred. Previous experience in the Hospitality industry, Sales Administration, or a similar role. Exceptional interpersonal and customer service skills. Strong technical skills, including Salesforce.com, GoToMeeting and Office 365. High energy, self-motivated, and ambitious personality. Represent Sertifi in a positive and professional way in all interactions. Ability to build professional trust and respect. Proven record of sound judgment. Advanced knowledge of administrative recordkeeping. Familiarity with sales reports and sales records. Ability to take initiative and work well independently or as part of a team. Proficiency with word processing and spreadsheet software. Comfortable cold-calling and prospecting as needed.  The ability to assess client needs and articulate attainable solutions is essential Excellent communication skills, organizational skills and integrity   Who you will report to This position reports to the Senior Vice President of Sales   What’s in it for you You will work in a brand-new collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. You can expect to have dedicated head down coding time along with time set aside each month to work on your own Innovation projects. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match.   Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law. 

We are looking for a talented and highly motivated  Front End Developer  to join our Engineering team. This position will be part of our eSignatures team, working on features that allow our customers to sign documents securely, anywhere at any time. You will work cross-functionally with up to five other scrum teams to solve problems and improve our products and services.  Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice.   As it is deemed safe to return to the office, we will consider a hybrid approach to WFH and In-Office work.     Challenges You’ll Tackle: Collaborate with our UX/UI Designer and our Engineering team to create front end applications optimized for mobile and desktop devices Design a polished, consistent, and flexible interface for our Agreement Platform focused on user experience Work with all groups to create iterative prototypes of UIs for new areas of the platform Evaluate, find, and recommend front end tools, frameworks, and design patterns to enforce consistent interactions Audit the site on mobile devices to identify points of friction   What You’ll Need to Succeed: B.S. or M.S. in Computer Science or equivalent work experience 3+ years of experience designing, prototyping, and developing web or mobile applications 3+ years of experience consuming REST API’s   Strong experience with Javascript and with a frontend framework like Angular (currently we use 8) with Typescript, or similar experience with VueJS or React. Familiarity with front-end build and packaging systems like Grunt, Gulp, Browserify, WebPack and NPM Experience with the entire Software Development Life Cycle (SDLC) Familiarity with unit-testing frameworks such as Karma/Jasmine Experience with developing single page applications with responsive and mobile friendly design Knowledge of cross-browser compatibility issues and client-side performance considerations Strong understanding of the Software design/architecture process Experience with Agile Development & SCRUM       Nice To Have: Experience with unit testing & Test-Driven Development (TDD) Familiarity working with WebAPI to navigate service layer code and familiarity with C# Experience with Git Exposure to eCommerce payments or PDF/XFDF parsing and manipulation   Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see and hear. Must be able to remain in a stationary position for prolonged periods of the time. What’s in it for you: You will work in a brand-new collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. You can expect to have dedicated head down coding time along with time set aside each month to work on your own Innovation projects. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program. Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.

We are currently seeking a talented Cloud Infrastructure Enginee r with a system engineering and networking background to join our Engineering team. This is a high visibility and high impact position with responsibility to all our critical business operations. You will be responsible for the design, architecture, implementation, and support of new Engineering implementations to maintain the Sertifi Agreement Platform. This position will report to our Director of Engineering in our downtown Chicago office. As Sertifi continues to grow and evolve we need you to be flexible in your role and from time to time you may be asked to participate in an on-call out of hours Support rotation. Due to the circumstances of COVID-19, Sertifi has shifted to working remotely at this time. We will interview, onboard, and operate as a remote team until further notice.   As it is deemed safe to return to the office, we will consider a hybrid approach to WFH and In-Office work. Challenges You’ll Tackle: Design new ways to run our services across multiple data centers and cloud regions Engineer and scale our premise and cloud networks at the high level of availability and performance Define your infrastructure vision through terraform, other automation tools, and infrastructure as code practices Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity Troubleshoot environments as problems arise, test fixes, and perform follow-ups to ensure problems have been adequately resolved Design and build the continuous delivery framework and tools to support Platform Architecture teams initiatives Stand up the new green field development of infrastructure as code and ensure it scales appropriately with demand and capacity What You’ll Need to Succeed: Bachelor’s degree in Computer Science from a four-year accredited College/University is preferred 3+ years in a DevOps or System Engineering role, preferably at a SaaS company OR 7+ years of experience in lieu of education Deep domain expertise of cloud infrastructure and networking solutions Network architecture experience with IP networking, routing, switching, DNS, load balancing & firewalls Experience with automation tools and configuration-as-code (Azure DSC, Ansible, Puppet, Chef, Terraform, Octopus, etc.) Experience with network management and monitoring tools such as Datadog Proficiency with scripting or programming languages such as Python, PowerShell, C#, or Bash Familiarity with infrastructure as code is a huge plus Familiarity with PaaS, such as Azure functions would be a huge plus  Self-sufficient nature with the ability to prioritize your work Good communication skills, integrity, and excellent organization skills Nice To Have: Any of the following Microsoft certifications would be preferred: Azure Solutions Architect Azure DevOps Engineer Azure Administrator Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to type, use computer, phone, cell phone and other office/home office equipment/technology. Must be able speak, see and hear. Must be able to remain in a stationary position for prolonged periods of the time. What’s in it for you: You will work in a brand-new collaborative office environment that welcomes new ideas and allows you to make an immediate impact on the team. You can expect to have dedicated head down coding time along with time set aside each month to work on your own Innovation projects. Additionally, we offer great benefits such as: competitive salary, medical/dental/vision insurance, short-term and long-term disability insurance, 401k with company match, paid parental leave, life insurance, pre-tax Transit Benefit Program. Sertifi is proud to be an Equal Opportunity Employer. Sertifi is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. All individuals seeking employment at Sertifi are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other basis forbidden under federal, state, or local law.

Set your own goals. Build your own career. Control your own destiny. You have the grit to turn ideas into reality and plans into promises. Now, it's time to enjoy a career that values (and rewards) what makes you tick. As a motivated self-starter, GoHealth could give you the knowledge and pay structure you need to become a healthcare sales superstar. As a Senior Benefit Consultant, you'll enjoy unlimited earning potential, the flexibility to work from home, and have the opportunity to transition from a sales to a leadership role (in as little as six months). Your Compensation Our reps make an average of $75,000 to $85,000 per year, with top agents earning $150K+. Total bonus is uncapped, so the sky's the limit!   Your Role As a Senior Benefit Consultant, you'll serve as a trusted expert on all things Medicare insurance-related and have access to the nation's best carriers (Humana, Anthem, UnitedHealthcare & more!). Your goal will be to match customers with an insurance plan that fits their needs and budget. This role does not require any cold calling. GoHealth has a sales philosophy that our top producers should always be doing what they do best; that is selling! You will receive highly screened and qualified calls from customers interested in saving on their Medicare. Our top agents convert sales at a rate over 50%! What is Takes to be Successful Assess and identify the needs of your customer over the phone Make the complex buying experience of healthcare transparent and easy to navigate Effectively sell health insurance plans and products to customers Demonstrate excellent customer service, as the face of our business Benefits and Perks Work from anywhere Enjoy paid time off 401(k) program with company match Medical, dental, vision, and life insurance benefits Professional growth opportunities Generous employee referral bonuses Due to the unprecedented nature of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and day-to-day operations. We may return to an office setting once it is safe to do so and follow the guidance of local health authorities and the CDC.  Currently, all employees are working remotely.

Set your own goals. Build your own career. Control your own destiny. You have the grit to turn ideas into reality and plans into promises. Now, it's time to enjoy a career that values (and rewards) what makes you tick. As a motivated self-starter, GoHealth could give you the knowledge and pay structure you need to become a healthcare sales superstar. As a Senior Benefit Consultant, you'll enjoy unlimited earning potential, the flexibility to work from home, and have the opportunity to transition from a sales to a leadership role (in as little as six months). Your Compensation Our reps make an average of $75,000 to $85,000 per year, with top agents earning $150K+. Total bonus is uncapped, so the sky's the limit!   Your Role As a Senior Benefit Consultant, you'll serve as a trusted expert on all things Medicare insurance-related and have access to the nation's best carriers (Humana, Anthem, UnitedHealthcare & more!). Your goal will be to match customers with an insurance plan that fits their needs and budget. This role does not require any cold calling. GoHealth has a sales philosophy that our top producers should always be doing what they do best; that is selling! You will receive highly screened and qualified calls from customers interested in saving on their Medicare. Our top agents convert sales at a rate over 50%! What is Takes to be Successful Assess and identify the needs of your customer over the phone Make the complex buying experience of healthcare transparent and easy to navigate Effectively sell health insurance plans and products to customers Demonstrate excellent customer service, as the face of our business Benefits and Perks Work from anywhere Enjoy paid time off 401(k) program with company match Medical, dental, vision, and life insurance benefits Professional growth opportunities Generous employee referral bonuses Due to the unprecedented nature of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and day-to-day operations. We may return to an office setting once it is safe to do so and follow the guidance of local health authorities and the CDC.  Currently, all employe

We’re looking for a Showroom Associate to join our growing team. The Showroom Associate plays an integral role in supporting the foundation for our showroom business. Being the face of The Black Tux, associates have an immediate and direct impact on the success of the business. Our showroom associates not only provide an exceptional fitting appointment, they also assist customers through various stages of their event life cycle. From look conception to fruition; aiding in styling, event setup and checkout. What You'll Do Work with our first-class team to provide amazing customer service in our retail showroom Provide customers with in depth fit consultations to ensure they look and feel their best Demonstrate extraordinary product knowledge and determine the customer’s needs to be able to give expert style advice Focus on communicating The Black Tux values and brand philosophy to new and returning customers Contribute innovative ideas to reinvent the showroom experience for our customers Demonstrate personal accountability to achieve your showroom goals   Who You Are You're excited to work in a dynamic, high-growth startup environment You're experienced with customers and motivated to help them through the rental process from start to finish You love being organized and have an eye for the details You place high value on being a self-starter with an entrepreneurial spirit You'd describe yourself as positive, passionate about fashion, high energy, and eager to learn You thrive in a fast-paced environment with the ability to multitask You are tech-savvy and know your way around basic computer systems Have a flexible schedule and able to work dependent on the business needs   Perks and Benefits We pay people equally and based on market compensation data We provide a 401(k) plan through Betterment Our Health, dental and vision plans are competitive, and we cover 100% of employee coverage and 50% of dependents Vacation Time TBT Women’s Group TBT Diversity and Inclusion Group Paid maternity and paternity leave Free Friday Lunches Snacks & beverages Paid parking and public transportation Employee events Free suit rentals   We're an equal opportunity employer to all. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.  Our people are the most important asset to us.   Our benefits, perks, pay and culture reflect this in every decision we make. If you want to learn more about us, check out our Culture Book: https://culture.theblacktux.com/  

Love to build? As a fixture installer & merchandiser, you’ll take on project-based work to ensure products and displays are visually appealing to attract and engage shoppers, build strong relationships with store managers, and ensure the right amount of goods are available at the right price. During unprecedented times, that’s crucial! Our corporate office has planted roots in Tampa, FL, but we hire merchandisers all over the nation.   Here’s an example of the type of work you'll do: https://www.youtube.com/watch?v=g0TlQRn3_e8   Responsibilities: Assemble & Install Fixtures (Ex. Lozier, Maddix, Heavy Steel) Merchandise Products Build Strong Relationships with Co-workers and Store Managers Accurate and On-time Project Execution Thorough and Timely Reporting Daily Maintain Good Attendance Completion of Online Certification Keep Safety Standards per OSHA   Requirements: Must Have Reliable Transportation Willing to Travel for Extended Periods of Time Extensive Knowledge of Fixture Installation Anchoring & Seismic Anchoring Experience A Must Cash Wrap, Que Line Knowledge a Plus! Strong Written & Oral Communication Knowledge of Plan-o-grams, Floor Plans, and Blueprints Ability to Cross Reference Multiple Documents Perform Repetitive Bending, Standing and Walking Ability to Lift Materials up to 75 pounds   Perks: Paid Mileage & Travel Pay Minimum Essential Health Care Coverage Per Diem & Hotel for Travelers Free Training Resources Project Can Range from 1-30 Hours Per Week Based on Volume Weekly Payroll (“Rain” Offered- Early Access to Wages)   Our Culture Our team is passionate about our mission and eager to complete their work on time and at the highest level of professionalism. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to grow within our company.   Want to wear our shirt and badge? Cool. Let’s chat! For more information, please call our hotline at 813-712-2511 or text us at 844-786-0603.