Gilbert, AZ, USA
Opportunity is here. We are DISH.
The Technical Operations Center Technician (TOC) will perform operation duties in a variety of technical and administrative roles including monitoring content, responding to alarms, escalating issues, documenting summary of events and communicating with stake-holders regarding daily operations for customers of services provided for both DBS and streaming platforms.
The TOC team is responsible for identifying, documenting, escalating and following-up on service-related channel issues for customers for DISH, DISH Mexico, Sling, and others.
Monitor on-air programming of local, national and international broadcasters
Answer multiple phone calls and email correspondence
Respond to customer complaints from the call center
Help identify, document and escalate signal quality issues and incidents
Support communication with management teams, affiliates and other third party partners
Coordinate with internal teams and outside providers to determine cause of outages
Make great contributions to the team and is a great team player
Tracks and reports discrepancies
Skills and Qualifications:
Associates degree or two years of experience/training in related field or, equivalent combination of education and experience
2+ years’ experience with Google G-Suite and/or Microsoft Office and have advanced computer skills
Excellent written and verbal communication skills with the ability to write reports, business correspondence, and procedure documents
Ability to work any schedule as assigned in order to meet the needs of the 24/7 business
Ability to type accurately between 35–40 WPM
Possesses strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Ability to monitor services that include adult content without objections
Strong prioritization skills within a fast paced environment
Initiates career development to advance career
Impeccable attention to detail.
Adapts quickly to change
Compensation: $18.00/Hour - $20.00/Hour
From versatile health perks to new career opportunities, check out our benefits on our careers website .
Employment is contingent on Successful completion of a pre-employment screen, which may include a drug test.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.
Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.