Global Commerce and Services, LLC

Full-time Some College Coursework Completed Experienced (Non-Manager) Information Technology Job Description Develops telecommunications solutions to address user needs. Interfaces with users to define needs. Assists in the design, development and testing of communications and software interface programs. Usually involved in the implementation and testing of projects. Functions as task lead providing guidance and training for less experienced technicians. Assists Audio Visual Center Support technicians as required. Provides both NIPR and SIPR A/V and IT related support for conferences upon review and approval by both the COR/NCOIC and the Program Manager. Provides technical support in network and A/V systems operation and maintenance. Provides conference support service through the completion of the event, provide training on equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals. Troubleshoots connection issues and interacts with DISA and 502 CS to help identify and determine appropriate fix actions. Works in collaboration with customer and other agencies to produce simple video products. Utilizes video editing software to format video for DVD distribution or uploading to a website for viewing. Operates simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio equipment to include assorted microphones. - Provides basic troubleshooting of video, audio, and lighting equipment; performs routine equipment maintenance; makes recommendations to the department for software and equipment purchases. - Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate associated requirements and activities. - Interacts with other personnel from various disciplines. Aids and guidance to associate, assist and support staff as directed. Reports progress and problems to senior technical staff as needed. Supervises AV Cell Technicians. Job Requirements Minimum Experience/ Requirements Five (5) years’ direct experience working with military personnel providing A/V conference support. Five (5) years’ knowledge of Polycom/Cisco/Tandberg video components & systems Five (5) years’ knowledge of computer hardware and A/V equipment. Candidate shall have SECRET clearance. Estimated Workload Provides on-site support for approximately 10 large events/conferences per year (100-350 attendees and/or greater than week duration) and 50 small events/ conferences per year (less than 100 attendees and/or less than 1 week). Provides operational support and troubleshooting as required of VTC and TC equipment for ten (10) large conference rooms, five (5) small conference rooms, seven (7) small huddle rooms, six (6) offices supporting approximately 6,500 VTC and TC hours per year. Responsible for scheduling approximately 700 VTCs annually at JBSA Lackland; approximately 100 VTCs at AFCEC Tyndall.    

Full-time Some College Coursework Completed Experienced (Non-Manager) Information Technology Installs, troubleshoots, repairs and maintains telecommunications equipment. Provides reports, completes requests for new service, determines methodology for installing telephone service, and determines appropriateness of moderate equipment changes or modifications. Provides both NIPR and SIPR A/V and IT related support for approved local conferences, provide training on equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals. Troubleshoots connection issues and interacts with DISA and 502 CS to help identify and determine appropriate fix actions. Provides overall support for NIPR and SIPR VTCs, provide VTC support service until the completion of the event, provide training on VTC equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals. Works in collaboration with customer and other agencies to produce simple video products. Utilizes video editing software to format video for DVD distribution or uploading to a website for viewing. Operates simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio equipment to include assorted microphones. Provides basic troubleshooting of video, audio, and lighting equipment; performs routine equipment maintenance; makes recommendations to the department for software and equipment purchases. Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate associated requirements and activities. Job Requirements Minimum Experience/ Requirements Three (3) years’ direct experience working with military personnel providing A/V conference support. Three (3) years’ knowledge of Polycom/Cisco/Tandberg video components & systems Three (3) years’ knowledge of computer hardware and A/Vequipment. Candidate shall have SECRET clearance. Estimated Workload Provides on-site support for approximately 10 large events/conferences per year (100-350 attendees and/or greater than week duration) and 50 small events/ conferences per year (less than 100 attendees and/or less than 1 week). Provides operational support and troubleshooting as required of VTC and TC equipment for ten (10) large conference rooms, five (5) small conference rooms, seven (7) small huddle rooms, six (6) offices supporting approximately 6,500 VTC and TC hours per year. Responsible for scheduling approximately 300 VTCs annually at JBSA Lackland; approximately 125 VTCs annually at AFCEC Tyndall  

Full-time Some College Coursework Completed Experienced (Non-Manager) Information Technology Provides second-tier support to end-users for either PC, server or mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve. Interacts with network services or application development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and the highest level of technical skill in the field of expertise. Monitors and response to complex hardware, software and network problems on both NIPR and SIPR utilizing a variety of hardware and software testing tools and techniques Provides primary interface with Candidate support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance. Functions as task lead providing guidance and training for less experienced technicians. Assists Personal Computer (PC) Support and Audio-Visual Center Support technicians as required. Job Requirements Minimum Experience/Requirements Five (5) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Five (5) years of experience with: PC Network, Windows OS and Active Directory. Three (3) year experience working with web-based ticket submission Certified at IAT Level II at a minimum  IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP. (TE-A) Estimated Workload Processes over 5,000 IT Support tickets annually at JBSA Lackland; processes over 1,000 IT support tickets at AFCEC Tyndall. Processes over 1,000 in-processing forms annually at JBSA Lackland; processes over 250 in-processing forms annually at AFCEC Tyndall. Processes over 500 out-processing forms annually at JBSA Lackland; processes over 100 out-processing forms annually at AFCEC Tyndall. Processes over 400 account modification and permission forms annually at JBSA Lackland; processes over 100 account modification and permission forms at AFEC Tyndall. Handles over 500 walk-in customers annually at JBSA Lackland; handles over 100 walk-in customers annually at AFCEC Tyndall. Handles over 500 telephone calls annually at JBSA Lackland; handles over 150 telephone calls annually at AFCEC Tyndall.

Full-time Some College Coursework Completed Experienced (Non-Manager) Information Technology   The Candidate shall provide user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation/replacement; interfaces with mainframe, LANs, Networks, provides analysis support for such requirements. The Candidate shall provide support to over 2,200 users and 5,000 pieces of equipment. The Candidate shall conduct on-the job orientation, demonstrates how to operate equipment, loads new software releases, and assists functional users with any system problems they may encounter. The Candidate shall perform Start Up, Power Off, Shutdowns and Power Failure Recovery procedures when required. The Candidate shall operate the computer consoles, following prescribed scheduled work sheet instructions. Responds to basic console message error halts and report unusual occurrences to appropriate personnel. Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems. The Candidate shall monitor and respond to hardware, software, and network problems on both NIPR and SIPR utilizing hardware and software testing tools and techniques.   The Candidate shall provide customer assistance support in setting up computers and/or installing software packages, when required. This includes loading the most current SDC image prior to assigning to a user. The Candidate shall install and test VPN capability and ensure laptops are tested to ensure wireless capability is installed and operational. The Candidate shall replace toner, fuser and transfer kits in printers. The Candidate shall submit and track Remedy tickets (or current method) to the 502 CS for troubleshooting outside their realm. The Candidate shall update all tickets assigned to him/her with full description of problem, and complete resolution. Job Requirements Minimum Experience/Requirements Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician. Two (2) years’ experience with: PC Network, Windows OS and Active Directory. Shall be DoD 8570 certified at the IAT Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP. Estimated Workload Keeps stock/maintains printer paper/toner maintenance, provides a toner inventory monthly. Provides touch maintenance of Desktops/Laptops, approximately 1,000 tickets per year