AAA MWG

Performs work that is indicated on Approved Repair Performs only needed and or customer requested services on Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industrystandard procedures Assures all repairs are for the benefit of the member/customer. Test drives all vehicles when practical for any/all performance or drivability concerns before performing work Exception: when unsafe or vehicle not drivable Retest drives after repairs completed to verify that repair solved defined problems Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards Maintain company provided equipment and machinery Follows company and industry safety rules and regulations Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment Attends all required training, seeks additional training to maintain and increase effectiveness Keeps up to date on industry trends and repair Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the Verifies as soon as practicable that parts ordered for the vehicle assigned to them are Performs digital inspection and documents to their full Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. Assures all comeback related repairs are prioritized as directed by manager or Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overallperformance of the location Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safecondition as was prior to work commencing Performs otherrelateddutiesas Note: May require travel to different locations on an as needed basis     Knowledge/Skills/Abilities   Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Math and computer skills with experience using software applications including word processing, browsers, and email Member service focus   Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures Maintains 100% productivity as measured by dividing hours worked by labor hours flagged     Education, Experience / Licenses & Certifications   Valid driver license and acceptable driving record Four years experience as an automotive repair technician (preferred) Smog Repair and Testing Certification preferred (CA only)     Work Environment/Physical Requirements   Ability to lift and or carry up to 50lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders Exposure to loud noises

Performs work that is indicated on Approved Repair Performs only needed and or customer requested services on Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industrystandard procedures Assures all repairs are for the benefit of the member/customer. Test drives all vehicles when practical for any/all performance or drivability concerns before performing work Exception: when unsafe or vehicle not drivable Retest drives after repairs completed to verify that repair solved defined problems Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards Maintain company provided equipment and machinery Follows company and industry safety rules and regulations Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment Attends all required training, seeks additional training to maintain and increase effectiveness Keeps up to date on industry trends and repair Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the Verifies as soon as practicable that parts ordered for the vehicle assigned to them are Performs digital inspection and documents to their full Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. Assures all comeback related repairs are prioritized as directed by manager or Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overallperformance of the location Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safecondition as was prior to work commencing Performs otherrelateddutiesas Note: May require travel to different locations on an as needed basis   Knowledge/Skills/Abilities   Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Math and computer skills with experience using software applications including word processing, browsers, and email Member service focus Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures Maintains 100% productivity as measured by dividing hours worked by labor hours flagged   Education, Experience / Licenses & Certifications   Valid driver license and acceptable driving record Four years experience or more as an automotive repair technician (preferred) Smog Repair and Testing Certification preferred (CA only)    Work Environment/Physical Requirements   Ability to lift and or carry up to 50lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders Exposure to loud noises

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.   Essential Duties   Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meetand exceed their expectations of great customer Accurately document repairs, diagnostic and maintenance work into shop management system Ensures all necessary BAR requirements are met in Repair Order preparation and documentation Sources and estimates all needed parts for repairs to customer vehicles Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy,longevity Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.   Performs minimal record keeping and other administrative functions required to support the business Note: May require travel to different locations on an as needed basis     Knowledge/Skills/Abilities   Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email Strong Member service focus Automotive/mechanical background Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures     Education & Experience / Licenses & Certification   Valid driver license and acceptable driving record High School Diploma or equivalent certification (GED) 3-5 years industry experience in auto repair Automotive Service Excellence certification desired     Work Environment/Physical Requirements   Ability to lift and or carry up to 40lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders

The Mobile Patrol Officer provides patrol services in a professional and proficient manner at all times to all AAA Smart Home customers and those residents that live in communities that are under contract with AAA Smart Home. They are responsible for patrolling the community to ensure residents are safeand report anything out of the ordinary that poses a security risk. Essential Duties   Provide outstanding customer service with every member/resident Promptly respond to burglar alarms at businesses andresidenceswhilefollowingallproceduresand Complete daily assigned tasks, e.g. red-tag checks, initial interior checks, interior checks, spot checks, courtesy patrols, Completion of unique duties as assigned for your designated beat and Provide vacation services for residents who are out-of-town that requested personal periodic surveillance of their Check accounts daily/nightly as contracted with customers to ensure the residents are receiving the service they Safely operate the designated patrol vehicle observing all state and municipal traffic laws; all traffic rules specified by the bylaws of thecommunity; and all safety guidelines of AAA Smart Maintain regular records of the daily patrol activities Effectively and professionally communicate with dispatch, customers and Keep the Patrol Lead and/or Patrol Manager informed of all problems, unique situations, that occur on your shift. Ensure proper maintenance of the designated patrol vehicle, e.g. routine, scheduled, preventive or corrective maintenance,vacuuming, car washes, Proper completion of Incident Proper completion and submission of all forms associated with patrol activities and/or Entering all pertinent and necessary information into Operation of KNOX KeySecure Other duties as     Knowledge/Skills/Abilities   1 year of customer service Experience in the security industry is Ability to help customers and provide exceptional customer service with every interaction   Must have the ability to safely operate a motor vehicle Strong attention to detail Ability to communicate clearly and effectively both verbally and in writing Intermediate computer skills     Education & Experience / Licenses & Certification   High school diploma or equivalent GED Must be at least 21 years old Must obtain and maintain an Arizona Security Card Certification (Guard Card) Must have a valid Arizona Drivers License and satisfactory 39 month driving record Must be able to work overtime as needed       Working Environment   Must be able to lift and or move up to 50 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop,kneel, crouch, and crawl. Must be able to work and drive in severe weather conditions. Ability to drive for two (2) or more hours uninterrupted; Ability to enter/exit the patrol vehicle safely numerous times during a scheduled work shift; Ability to stand for two (2) or more hours uninterrupted.

The Smart Home, Security Officer is responsible for manning the gate house of the community they are assigned to by providing the residents, guests of residents, vendors, etc. an exemplary level of service. They keep the community safe by determining what vehicles are authorized to enter. They must maintain a professional appearance and demeanor at all times. Essential Duties   Welcome residence as they enter the Follow community guidelines to grant / deny access to homeowners, visitors and vendors; Follow all unique duties listed for the gated community and Follow the “Community Residential Post ” Build rapport with the residence and provide exceptional customer service at all Remain alert and attentive the entire shift Proper completion of Incidents Proper completion of all other forms associated with access control and/or gatehouse operations Assist in monitoring and maintaining gate supplies; Prepare and submit to the Team Lead necessary information/data for the preparation of the monthly “Gate Activity Report”   Knowledge and Skills   Strong written and verbal communication skills Desire to help customers and provide exceptional customer service with every interaction Effective listening skills with the ability to respond professionally and empathetically Strong attention to detail and ability to multitask Able to arm/disarm an alarm Operate safety equipment, g., fire extinguisher, panic button, etc. Intermediate computer skills         Education and Experience   High school diploma or equivalent GED, required 1 year of customer service experience Experience in the security industry is preferred Must be at least 18 years old Must obtain and maintain an Arizona Security Card Certification (Guard Card) Must be able to work overtime as needed   Working Environment   Must be able to lift and or move up to 40 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop,kneel, crouch, and crawl. Ability to stand for two (2) or more hours uninterrupted.