Server

  • Entertainment Cruises
  • Boston, MA 02210, United States
  • Mar 01, 2019
Full time Customer Service Restaurant-Food Service

Job Description

Job Summary:

Inspired by our commitment to excellence, servers at our Company* create unforgettable memories for our guests.  The successful Server is technically competent in serving food and beverages, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

 

Essential Functions:

  • Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
  • Greet guests and serve food and beverages in a timely fashion
  • Accurately take orders and enter them into the point of sale system
  • Maintain the cleanliness and safety of all common areas and service stations
  • Participate in the celebration and entertainment experience of the guest
  • Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture
  • Accurately collect payment from guests for on-board purchases
  • Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest

 

Additional Responsibilities:

  • Be prepared to begin work at scheduled time
  • Maintain uniform and personal grooming in compliance with appearance standards
  • Assist with the warm and efficient greeting and seating of guests when they arrive
  • Other duties as assigned by the manager or supervisor on duty

 

Accountabilities:

The successful Server will facilitate an unforgettable experience for their guests, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties.  Performance will be measured by guest and mystery shopper satisfaction surveys, departmental tests, management evaluation, and comparative beverage sales.

 

Job Specifications / qualifications:

 

  • High school diploma or equivalent required
  • One (1) year experience in high volume restaurant preferred
  • Energetic and enthusiastic personality essential
  • Must be able to effectively understand and convey written and verbal information to guests and coworkers
  • Must possess a service orientation – actively looking for ways to help others
  • Basic computer skills are required
  • Will work for extended periods without sitting
  • Required to lift furniture and other heavy items such as dishes up and down stairs
  • Will be required to be available for work on all major holidays
  • Must meet minimum state age requirements
  • Per US Coast Guard regulations, must be a US Citizen or a Permanent Resident