Customer Care Representative

  • A1 Garage Door Services
  • Tempe, Arizona 85281, USA
  • Mar 01, 2019
Full time Customer Service Other

Job Description

Primary call center position answering all incoming calls

  • Booking and scheduling garage door service and new garage door quotes
  • Answer customer questions concerning various aspects of their service.
  • Routing calls to appropriate departments
  • Route all other calls to the appropriate departments if necessary
  • Return unanswered calls and messages left on voice mail.
  • Take phone payments
  • Call, negotiate and book leads from other lead sources,
  • Call and book new door jobs with customers with previous unsold quotes.
  • Track all inbound calls and check call disposition
  • Other duties as assigned by management

We are looking for a positive, high energy person with great phone presence