Client Experience Advocate

  • NetDebt, LLC
  • Plano, Texas 75024, USA
  • Mar 01, 2019
Full time Consultant Customer Service Entry Level

Job Description

NetDebt offers a lively, positive and trendy environment in Plano, TX. Culturally, we are a positive, engaging and highly optimistic team. The role is phone intensive. You will work with consumers across the country, analyzing debt, assisting them through the Debt settlement process and helping them to become debt free! This position requires excellent verbal communication with the ability to reflect empathy, patience, understanding and genuine concern for the client.

Responsibilities:
* Communicate with consumers regarding financial, debt and collections needs
* Maintain client (new and existing) information utilizing software systems and tools
* Provide information, support, and counseling to clientele in a professional manner
* Motivate and retain client to complete program
* Ensure client satisfaction
* Cultivate and maintain client relationships
* Provide superior customer service
 
 Requirements:
* 1 -2 years previous sales/account management experience required
* College degree preferred
* Prior financial services or related experience is preferred 
* Motivation, drive and a strong work ethic
* Understanding of consumer debt and credit
* Ability to maintain enthusiastic persona in a high call volume environment
* Superior analytical judgment and problem solving
* Flexibility and ability to meet changing business needs
* Excellent communication skills
* Empathic and consultative style
* Ability to take initiative, set personal goals and work autonomously
* Outstanding organizational skills
* Intermediate Internet and technical skills

* Bilingual (English/Spanish) strongly preferred

Benefits:
* Excellent benefit package (Medical, Dental, Vision, Life Ins, Disability)
* Company matched 401(k)
* Growth potential
* Performance based bonus potential
* Fun and casual work environment

NetDebt, LLC has been recognized by Dallas Morning News as a 2017 top employer in the DFW area. We were ranked No. 5 in the Small Companies category with a special award for Best at Communicating.