• Sushi Zushi West Village
  • Dallas, TX 75204, USA
  • Mar 01, 2019
Full time Customer Service Restaurant-Food Service

Job Description


Our Server must be prepared to amaze! The Server provides food and beverage services to guests in a friendly, efficient, and professional manner and ensures a positive experience for all.


Duties and Responsibilities:

The following represents the company’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other business reasons.

  • Greet guests with “Irrashaimase” in a courteous and professional manner as they enter and exit restaurant and assist with seating as needed
    • Maintain a complete working knowledge of the food and beverage menus and daily specials
    • Answer questions regarding food and beverage items
    • Use suggestive selling to assist and guide the guests in making their selections
    • Take food and beverage orders accurately, repeating for correctness
    • Accurately enters tickets for food and beverage items into the POS system
    • Serve all food and beverage items according to SZ Standard Operating Procedures (SOPs)
    • Observe all guests to ensure total customer satisfaction with the food and service, respond to additional requests, and determine when the meal has been completed
    • Coordinate with kitchen staff to clarify any special requests
    • Resolves guest’s dissatisfaction/complaints, utilize best judgment, or refer to Management if needed
    • Strictly abide by TABC liquor regulations
    • Review food order for accuracy and presentation prior to delivering to the guest
    • Coordinate with kitchen staff to rectify any deficiencies
    • Receive payment from guests, make change as needed, and issue receipts
    • Clear and reset tables
    • Maintain cleanliness and sanitation at all times
    • Follow all food safety and other sanitation rules/regulations
    • Assist other staff members as needed to ensure optimum service to all guests
    • Complete assigned side work during and at the end of each shift
    • Complete all necessary paperwork and declare all tips at the end of each shift
    • Attend all required Kaizen Training events and/or staff meetings
    • Follow SZ standards of performance and service
    • Follow SZ Philosophy, Policies, and Procedures
    • Is committed to bring all guests The Joy of Sushi
    • Perform other duties as assigned by Management


• Stand and walk for long periods of time.
• Lift and move up to 30 pounds.
• Coordinate multiple tasks simultaneously
• Calculate figures and amounts.


• Previous experience in a restaurant setting required
• High School Diploma or GED preferred
• Strong organizational skills and the ability to manage priorities and workflow
• Excellent communication and customer service skills
• Food Handler’s certification
• TABC Certification
• Bilingual skills a plus


Behavioral Competences: 
• Continual learning with focus on innovation 
• Mission driven, execution focused 
• Collaborative team player
• Service motivated
• Ethical
• Truth telling
• Fair
• Respectful
• Trust-building, integrity, and promise keeping 
• Fosters positive work environment