Travel Service Specialist

  • Viking Cruises
  • Boston, MA 02110, USA
  • Mar 01, 2019
Full time Customer Service Other Skilled Labor

Job Description

Our growing Customer Service department seeks Travel Service Specialists in our High Volume Call Center centrally located in Boston’s Financial District minutes away from South Station and major MBTA Stops.  The successful candidate will receive 5-6 weeks paid training before transitioning to the Customer Service team.  If you enjoy a challenging career in a fast past environment and are Customer Service focused apply today and Set sail for your career with Viking Cruises.

Job responsibilities

  • Handle inbound calls from consumers and travel agents who have reserved a Viking cruise but have not traveled
  • Identify callers needs and provide a solution
  • Make outbound calls and provide additional information as needed
  • Provide technical assistance to callers as needed
  • Effectively communicate policies and procedures
  • Maintain individual and team service quality goals

Experience and Knowledge

  • Call Center environment (minimum of 1 year preferred)
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Proven ability to provide clients with a first call resolution
  • Ability to develop strong client relationships and adjust as needed for each customer
  • General knowledge of world geography

Availability requirements

  • Evenings
  • Weekends
  • Holidays

Benefits:

  • Highly competitive compensation Plan
  • Pay differential for all hours worked when scheduled to work a closing shift
  • Great Medical/Dental/Vision Benefits
  • 401k with company annual match
  • Paid Vacation 
  • Paid Holidays
  • Gym Membership reimbursement
  • Transportation reimbursement
  • Travel and cruise rewards
  • Discounted theatre tickets, theme parks and movie tickets and more