Exploria Resorts
Clermont, FL 34714, USA
Are you detail-oriented with a knack for financial problem-solving? We have an exciting opportunity for a Loan Collection Agent at Exploria Resorts. If you're ready to advance your career, this position might be for you. Join our friendly and growth-oriented team and apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and More!
Are you:
Self-Motivated?
A Team Player?
Excited to be paid for performance with monthly bonuses?
Want a great work-life balance?
If so - this is an exciting opportunity to join the Financial Services team!
$1,000 Sign on Bonus!
Hourly + Monthly Bonuses (Average $40-65,000 Annually)
Monthly Bonuses ranging from $1-3K per month!
Required Shift Times: 8 AM - 5 PM and 10 AM - 7 PM (Closed Sundays)
Location: 25 Town Center Blvd., Clermont, FL 34714
Job Summary:
Exploria Resorts is seeking highly motivated and trainable representatives to join the Financial Services team. The Account Services Representative will report directly to the Director of Financial Services and the Account Services Manager. They will learn and have a complete understanding of FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products. He or She shall maintain an upbeat, positive, and motivating demeanor and a high-level customer service experience. This position consists of a high volume of outbound and inbound calls to Exploria Resorts owners.
Responsibilities and Duties:
Inbound and outbound calling to existing Exploria Resorts owners.
Assist with past-due loan payments and other Exploria Resorts financial issues and questions.
Participate in proactive team efforts to achieve departmental and company goals.
Completes all tasks assigned by management.
Adhere to all company and departmental policies and procedures.
Ability to function independently with little supervision.
Maintain confidentiality of personal information.
Meet or exceed weekly performance metrics.
Present a positive attitude and disposition to each caller.
Responsible for maintaining a complete debt collection portfolio using the support framework designed.
Learning policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieve a successful recovery.
Add change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and in general master the collection system to appropriately and effectively work the debts assigned.
Verbal skills and communication techniques to manage people to the point public opinion remains in favor of our clients.
Qualifications and Skills:
Collections experience is preferred, but not required.
Must have excellent written and verbal communication skills.
Must have high-level customer service experience.
Must possess strong communication and negotiation skills.
Must possess good time management and organizational skills.
Bilingual is preferred, but not required.
Must be enthusiastic, energetic, and self-motivated.
Experience working in the Vacation Ownership or hospitality industry helpful.
Knowledge of FDCPA.
Required Competencies:
Must be able to convey information and ideas clearly, both orally and in writing.
Must have exemplary customer service abilities to ensure 100% customer satisfaction.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess and be able to demonstrate the ability to influence.
Must present a professional and friendly demeanor.
Physical Demands:
Ability to sit for long periods.
**$1,000 Sign-On Bonus, minus applicable taxes is paid out after 90 days.**
Job title you are hiring for: Flex Security Officer
Job description:
Join us at Exploria Resorts to provide a secure, hospitable environment. Enhance guest experiences through security, collaboration, and hospitality. Your role in maintaining a secure and welcoming environment will make a difference to guests and colleagues alike. Ready to join a warm, collaborative team enhancing guest experiences through security? Apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Flex Security Officer
Full Time
M, T, W, & F (10-hour shifts)
Open to work: 1st, 2nd & 3rd shift.
$17.00/hour
Summer Bay Orlando by Exploria Resorts
Job Summary:
The Flex Security Officer is a prominent, perpetually patrolling employee who is expected to seek opportunities to improve the guest experience and resolve challenges effectively and timely. The position is responsible for patrolling Summer Bay Resort property for prevention, protection, early detection, or assistance of other community services or agencies.
Responsibilities and Duties:
· Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc.,
· Patrol of resort property for prevention, protection, early detection, or assistance of other community services or agencies
· Monitoring and responding to radio communications; assisting guests as needed; recording the tour reports using the mobile device,
· Addressing any suspicious activity immediately and responding to incidents promptly
· utilize the “de-escalation” practice to help resolve disputes, and follow directions provided by Resort Management or supervisor
· Maintaining a working knowledge of all equipment assigned to positions
· Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
· Receiving, storage, and properly logging of evidence
· Investigation assignments as necessary and assigned by Management.
· Checking, patrolling, and touring, and securing the properties during shift
· Answering fire, gas or other alarms as needed or requested on property
· Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort.
· Assuring all company polices and safety regulations are reported as observed
· Responsible for special projects or assignments for various areas as assigned by the Department or Resort Management supervisor.
· Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
· Attending periodic scheduled refresher training
· Marinating a safe and clean work area for guest and employees
· Assuring compliance of all company policies as outlined for all employees
· Other primary duties as needed or required by business demands.
Qualifications and Skills:
· State of Florida class D security license required.
· Valid Driver's license required.
· Maintaining proficiency and knowledge of the Florida Criminal Code and Florida Criminal procedures
· Must assist with minor maintenance problems as needed or available
· Must assist with delivery of housekeeping items overnight when that department is closed.
· May be required to handle special projects as assigned
· Other secondary functions as necessary for the operation of the department and the company
Physical Demands:
· Frequent walking/standing.
Job title you are hiring for: Quality Assurance Construction Inspector
Job description:
Looking for a career change that offers growth, diversity, and a rewarding sense of accomplishment? Your search could end right here. Exploria Resorts has a new opportunity for an experienced Quality Assurance Inspector. Besides the joy of working in a dynamic and diverse environment, this position enables you to play a strategic role and make an immediate impact with the company. As our Quality Assurance Inspector, you will be a valued member of the team, and feel connected to the broader picture of our resort chain’s success.
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and more!
Quality Assurance Construction Inspector
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Job Summary:
The Quality Assurance Construction Inspector will report directly to the Chief of Engineering and will be responsible for ensuring that all maintenance tasks are strategized and completed.
Responsibilities and Duties:
· Direction, coordination, implementation, control, and completion of maintenance-related projects, while remaining aligned with the strategy, commitments, and goals of the organization.
· Ensures all general repair, maintenance, and projects completed within the resort units and facilities comply with O.S.H.A. safety guidelines.
· Communicates clearly and reliably with vendors, personnel, and other management team members.
· Perform quality inspections to ensure all areas of the resort are maintained in optimal condition.
· Read and understand technical manuals, follow diagrams, and read blueprints of the resort and facilities.
· Assist the Chief Engineer in managing the Resorts’ engineering functions, which will include electrical, mechanical, hydraulics, boiler systems, plumbing, waste management, HVAC, and pools.
· All other duties assigned by management.
Qualifications and Skills:
· Engineering/Housekeeping experience in a resort environment is required.
· Supervisor/Management experience is preferred.
· Construction experience, at the level of inspector and/or supervisor is required.
· Project management experience is required.
· Monitoring and inspection from an engineering process is required.
· Ability to create processes, checklists, and standard operating procedures.
· Fluent in conducting audits to enhance processes.
· Bilingual Required.
· High school degree or equivalent.
· Must have experience with painting, caulking, drywall, tile installation & repair, and be well-rounded in all aspects of construction and project management.
Required Competencies:
· Exceptional communication skills.
· Must have demonstrated a history of reliability, as attendance and timeliness.
Physical Demands:
· Must be able to stand for long periods.
· Be able to reach, bend, stoop, and frequently lift 20 pounds and occasionally lift/move 50lbs.
Job title you are hiring for: Timeshare Sales Representative
Job description:
Are you a charismatic person who is energized by selling vacation ownership?
Exploria Resorts is seeking Front Line Sales Representatives to be a part of our growing sales team!
With opportunities for growth and advancement, get ready to take your career to new heights!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Frontline Sales Representative
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Why join?
· Aggressive Compensation Plan!
· Commission Starting at 9%!
· Uncapped Earning Potential!
· Growth Oriented Company
· Great Culture
· Health, Vision, and Dental Insurance
· Employee and Family Room Rate Discounts
Job Summary:
Conduct face-to-face presentations in our sales center located at our award-winning Summer Bay Resort. Find commonality with prospective owners and communicate the benefits of traveling with Exploria Resorts. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company, and ongoing training is provided.
Responsibilities and Duties:
· Selling the Exploria Resort experience to guests.
· Update and provide various sales options to Club Exploria Resort members.
· Greet our owners/guests and build rapport and trust in both you and the company.
· Discover and uncover the needs and interests of your guests.
· Execute a structured timeshare sales presentation.
· Overcome guest objections.
· Create a desire for our guests to want to be a part of Club Exploria Ownership.
· Tour our magnificent resort and amenities.
· Follow Exploria Resorts' front-line processes and best practices to execute sales presentations.
· Meet and Exceed Company Front Line Sales goals.
· All other duties assigned by management.
Qualifications and Skills:
· A Real Estate License is required.
· Polished and professional appearance.
· Face-to-face timeshare sales experience is preferred.
· Ability to handle unique and challenging situations.
· Must be able to convey information and ideas clearly, both orally and in writing.
· Must work well in a fast-paced, high-pressure environment.
· Must be able to work weekends and holidays.
· Must be able to evaluate and select among alternative courses of action quickly and accurately.
· Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
Job title you are hiring for: Rental Group Sales Manager
Job description:
Rental Group Sales Manager
Full Time
$60,000 - 65,000 + Quarterly Incentives
Location: Corporate Office - 127 Town Center Blvd. Clermont, FL 34714
Job Summary:
The Rental Group Sales Manager role includes both duties that oversee the rental group sales and group housing that sells and services all group leads within the Exploria brand. The ideal candidate performs a range of duties including generating and nurturing leads, negotiating group rates and concessions, generating contracts, as well as servicing the group (entering rooming list and sending out group resumes) once it is booked. This position is part of a dynamic Rental Revenue Management team who aims to maximize revenues through effective and strategic decisions that align with budgeted goals.
Responsibilities and Duties:
Point of contact for the group from the bidding process, contract negotiation, booking of the group, and servicing the group from the reservations phase through departure.
Responsible for generating new group business to meet and exceed significant rental revenue sales goals on a monthly, quarterly, and annual level.
Solicit, negotiate, and book new/repeat business within national markets.
Manage marketing advertisements within a large budget.
Develop, manage, and execute group sales campaigns to increase brand awareness among potential clients.
Continually assess group distribution channels and evaluate their performance. Manage and make changes, if needed.
Provide timely responses to requests for proposals, both direct and via 3rd party platforms such as Hotel Planner.
Ensure optimal use of all management techniques and negotiate room rates to increase company profits.
Responsible for identifying and solving potential challenges with groups and/or meeting planners.
Develop and maintain relationships with partners.
Generate group contracts and negotiate concessions such as comps, upgrades, and cancellation policies as well as negotiate cancel and attrition penalties.
Partner with legal on contract language negotiations and resistance from clients to close the sale.
Work with potential or existing clients via inbound and outbound calls to generate new group leads.
Understand sales strategies and tactics of competitor hotels.
Manage large group room blocks that range in size from 50-250 rooms.
Manage the reservations process by ensuring blocks are created, weblinks are sent and appropriate deposits and charges are assessed.
Manager on Duty responsibilities may include but are not limited to, training, counseling, and approving schedules and timecards for the Revenue team in the absence of the Rental Revenue Manager.
Ability to manage, respond, and solve client and guest complaints.
Actively participate in rental revenue and yield management strategy meetings by presenting group sales forecasts for the fiscal year as well as prospect bookings.
Under the discretion of the size of the group, this position may require travel.
Understands and adheres to proper credit and accounting policies and procedures.
Perform any other job-related duties as assigned.
Qualifications and Skills:
Must maintain a positive work environment.
Ability to multi-task efficiently and quickly adapt to an ever-changing environment.
Excellent organization skills.
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
Ability to work under pressure.
Ability to take initiative.
Knowledge of computer software such as MS Office and Excel.
Excellent people and problem-solving skills.
Good communication skills both written and verbal – being bilingual is a plus.
Ability to work flexible hours, including nights and weekends.
Excellent time management and organizational skills.
Minimum 2 years of group sales and/or housing experience within the hospitality industry.
College degree preferred or equivalent work experience.
Are you detail-oriented with a knack for financial problem-solving? We have an exciting opportunity for a Loan Collection Agent at Exploria Resorts. If you're ready to advance your career, this position might be for you. Join our friendly and growth-oriented team and apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and More!
Are you:
Self-Motivated?
A Team Player?
Excited to be paid for performance with monthly bonuses?
Want a great work-life balance?
If so - this is an exciting opportunity to join the Financial Services team!
$1,000 Sign on Bonus!
Hourly + Monthly Bonuses (Average $40-65,000 Annually)
Monthly Bonuses ranging from $1-3K per month!
Required Shift Times: 8 AM - 5 PM and 10 AM - 7 PM (Closed Sundays)
Location: 25 Town Center Blvd., Clermont, FL 34714
Job Summary:
Exploria Resorts is seeking highly motivated and trainable representatives to join the Financial Services team. The Account Services Representative will report directly to the Director of Financial Services and the Account Services Manager. They will learn and have a complete understanding of FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products. He or She shall maintain an upbeat, positive, and motivating demeanor and a high-level customer service experience. This position consists of a high volume of outbound and inbound calls to Exploria Resorts owners.
Responsibilities and Duties:
Inbound and outbound calling to existing Exploria Resorts owners.
Assist with past-due loan payments and other Exploria Resorts financial issues and questions.
Participate in proactive team efforts to achieve departmental and company goals.
Completes all tasks assigned by management.
Adhere to all company and departmental policies and procedures.
Ability to function independently with little supervision.
Maintain confidentiality of personal information.
Meet or exceed weekly performance metrics.
Present a positive attitude and disposition to each caller.
Responsible for maintaining a complete debt collection portfolio using the support framework designed.
Learning policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieve a successful recovery.
Add change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and in general master the collection system to appropriately and effectively work the debts assigned.
Verbal skills and communication techniques to manage people to the point public opinion remains in favor of our clients.
Qualifications and Skills:
Collections experience is preferred, but not required.
Must have excellent written and verbal communication skills.
Must have high-level customer service experience.
Must possess strong communication and negotiation skills.
Must possess good time management and organizational skills.
Bilingual is preferred, but not required.
Must be enthusiastic, energetic, and self-motivated.
Experience working in the Vacation Ownership or hospitality industry helpful.
Knowledge of FDCPA.
Required Competencies:
Must be able to convey information and ideas clearly, both orally and in writing.
Must have exemplary customer service abilities to ensure 100% customer satisfaction.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess and be able to demonstrate the ability to influence.
Must present a professional and friendly demeanor.
Physical Demands:
Ability to sit for long periods.
**$1,000 Sign-On Bonus, minus applicable taxes is paid out after 90 days.**
Job title you are hiring for: Flex Security Officer
Job description:
Join us at Exploria Resorts to provide a secure, hospitable environment. Enhance guest experiences through security, collaboration, and hospitality. Your role in maintaining a secure and welcoming environment will make a difference to guests and colleagues alike. Ready to join a warm, collaborative team enhancing guest experiences through security? Apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Flex Security Officer
Full Time
M, T, W, & F (10-hour shifts)
Open to work: 1st, 2nd & 3rd shift.
$17.00/hour
Summer Bay Orlando by Exploria Resorts
Job Summary:
The Flex Security Officer is a prominent, perpetually patrolling employee who is expected to seek opportunities to improve the guest experience and resolve challenges effectively and timely. The position is responsible for patrolling Summer Bay Resort property for prevention, protection, early detection, or assistance of other community services or agencies.
Responsibilities and Duties:
· Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc.,
· Patrol of resort property for prevention, protection, early detection, or assistance of other community services or agencies
· Monitoring and responding to radio communications; assisting guests as needed; recording the tour reports using the mobile device,
· Addressing any suspicious activity immediately and responding to incidents promptly
· utilize the “de-escalation” practice to help resolve disputes, and follow directions provided by Resort Management or supervisor
· Maintaining a working knowledge of all equipment assigned to positions
· Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
· Receiving, storage, and properly logging of evidence
· Investigation assignments as necessary and assigned by Management.
· Checking, patrolling, and touring, and securing the properties during shift
· Answering fire, gas or other alarms as needed or requested on property
· Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort.
· Assuring all company polices and safety regulations are reported as observed
· Responsible for special projects or assignments for various areas as assigned by the Department or Resort Management supervisor.
· Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
· Attending periodic scheduled refresher training
· Marinating a safe and clean work area for guest and employees
· Assuring compliance of all company policies as outlined for all employees
· Other primary duties as needed or required by business demands.
Qualifications and Skills:
· State of Florida class D security license required.
· Valid Driver's license required.
· Maintaining proficiency and knowledge of the Florida Criminal Code and Florida Criminal procedures
· Must assist with minor maintenance problems as needed or available
· Must assist with delivery of housekeeping items overnight when that department is closed.
· May be required to handle special projects as assigned
· Other secondary functions as necessary for the operation of the department and the company
Physical Demands:
· Frequent walking/standing.
Job title you are hiring for: Quality Assurance Construction Inspector
Job description:
Looking for a career change that offers growth, diversity, and a rewarding sense of accomplishment? Your search could end right here. Exploria Resorts has a new opportunity for an experienced Quality Assurance Inspector. Besides the joy of working in a dynamic and diverse environment, this position enables you to play a strategic role and make an immediate impact with the company. As our Quality Assurance Inspector, you will be a valued member of the team, and feel connected to the broader picture of our resort chain’s success.
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and more!
Quality Assurance Construction Inspector
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Job Summary:
The Quality Assurance Construction Inspector will report directly to the Chief of Engineering and will be responsible for ensuring that all maintenance tasks are strategized and completed.
Responsibilities and Duties:
· Direction, coordination, implementation, control, and completion of maintenance-related projects, while remaining aligned with the strategy, commitments, and goals of the organization.
· Ensures all general repair, maintenance, and projects completed within the resort units and facilities comply with O.S.H.A. safety guidelines.
· Communicates clearly and reliably with vendors, personnel, and other management team members.
· Perform quality inspections to ensure all areas of the resort are maintained in optimal condition.
· Read and understand technical manuals, follow diagrams, and read blueprints of the resort and facilities.
· Assist the Chief Engineer in managing the Resorts’ engineering functions, which will include electrical, mechanical, hydraulics, boiler systems, plumbing, waste management, HVAC, and pools.
· All other duties assigned by management.
Qualifications and Skills:
· Engineering/Housekeeping experience in a resort environment is required.
· Supervisor/Management experience is preferred.
· Construction experience, at the level of inspector and/or supervisor is required.
· Project management experience is required.
· Monitoring and inspection from an engineering process is required.
· Ability to create processes, checklists, and standard operating procedures.
· Fluent in conducting audits to enhance processes.
· Bilingual Required.
· High school degree or equivalent.
· Must have experience with painting, caulking, drywall, tile installation & repair, and be well-rounded in all aspects of construction and project management.
Required Competencies:
· Exceptional communication skills.
· Must have demonstrated a history of reliability, as attendance and timeliness.
Physical Demands:
· Must be able to stand for long periods.
· Be able to reach, bend, stoop, and frequently lift 20 pounds and occasionally lift/move 50lbs.
Job title you are hiring for: Timeshare Sales Representative
Job description:
Are you a charismatic person who is energized by selling vacation ownership?
Exploria Resorts is seeking Front Line Sales Representatives to be a part of our growing sales team!
With opportunities for growth and advancement, get ready to take your career to new heights!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Frontline Sales Representative
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Why join?
· Aggressive Compensation Plan!
· Commission Starting at 9%!
· Uncapped Earning Potential!
· Growth Oriented Company
· Great Culture
· Health, Vision, and Dental Insurance
· Employee and Family Room Rate Discounts
Job Summary:
Conduct face-to-face presentations in our sales center located at our award-winning Summer Bay Resort. Find commonality with prospective owners and communicate the benefits of traveling with Exploria Resorts. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company, and ongoing training is provided.
Responsibilities and Duties:
· Selling the Exploria Resort experience to guests.
· Update and provide various sales options to Club Exploria Resort members.
· Greet our owners/guests and build rapport and trust in both you and the company.
· Discover and uncover the needs and interests of your guests.
· Execute a structured timeshare sales presentation.
· Overcome guest objections.
· Create a desire for our guests to want to be a part of Club Exploria Ownership.
· Tour our magnificent resort and amenities.
· Follow Exploria Resorts' front-line processes and best practices to execute sales presentations.
· Meet and Exceed Company Front Line Sales goals.
· All other duties assigned by management.
Qualifications and Skills:
· A Real Estate License is required.
· Polished and professional appearance.
· Face-to-face timeshare sales experience is preferred.
· Ability to handle unique and challenging situations.
· Must be able to convey information and ideas clearly, both orally and in writing.
· Must work well in a fast-paced, high-pressure environment.
· Must be able to work weekends and holidays.
· Must be able to evaluate and select among alternative courses of action quickly and accurately.
· Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
Job title you are hiring for: Rental Group Sales Manager
Job description:
Rental Group Sales Manager
Full Time
$60,000 - 65,000 + Quarterly Incentives
Location: Corporate Office - 127 Town Center Blvd. Clermont, FL 34714
Job Summary:
The Rental Group Sales Manager role includes both duties that oversee the rental group sales and group housing that sells and services all group leads within the Exploria brand. The ideal candidate performs a range of duties including generating and nurturing leads, negotiating group rates and concessions, generating contracts, as well as servicing the group (entering rooming list and sending out group resumes) once it is booked. This position is part of a dynamic Rental Revenue Management team who aims to maximize revenues through effective and strategic decisions that align with budgeted goals.
Responsibilities and Duties:
Point of contact for the group from the bidding process, contract negotiation, booking of the group, and servicing the group from the reservations phase through departure.
Responsible for generating new group business to meet and exceed significant rental revenue sales goals on a monthly, quarterly, and annual level.
Solicit, negotiate, and book new/repeat business within national markets.
Manage marketing advertisements within a large budget.
Develop, manage, and execute group sales campaigns to increase brand awareness among potential clients.
Continually assess group distribution channels and evaluate their performance. Manage and make changes, if needed.
Provide timely responses to requests for proposals, both direct and via 3rd party platforms such as Hotel Planner.
Ensure optimal use of all management techniques and negotiate room rates to increase company profits.
Responsible for identifying and solving potential challenges with groups and/or meeting planners.
Develop and maintain relationships with partners.
Generate group contracts and negotiate concessions such as comps, upgrades, and cancellation policies as well as negotiate cancel and attrition penalties.
Partner with legal on contract language negotiations and resistance from clients to close the sale.
Work with potential or existing clients via inbound and outbound calls to generate new group leads.
Understand sales strategies and tactics of competitor hotels.
Manage large group room blocks that range in size from 50-250 rooms.
Manage the reservations process by ensuring blocks are created, weblinks are sent and appropriate deposits and charges are assessed.
Manager on Duty responsibilities may include but are not limited to, training, counseling, and approving schedules and timecards for the Revenue team in the absence of the Rental Revenue Manager.
Ability to manage, respond, and solve client and guest complaints.
Actively participate in rental revenue and yield management strategy meetings by presenting group sales forecasts for the fiscal year as well as prospect bookings.
Under the discretion of the size of the group, this position may require travel.
Understands and adheres to proper credit and accounting policies and procedures.
Perform any other job-related duties as assigned.
Qualifications and Skills:
Must maintain a positive work environment.
Ability to multi-task efficiently and quickly adapt to an ever-changing environment.
Excellent organization skills.
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
Ability to work under pressure.
Ability to take initiative.
Knowledge of computer software such as MS Office and Excel.
Excellent people and problem-solving skills.
Good communication skills both written and verbal – being bilingual is a plus.
Ability to work flexible hours, including nights and weekends.
Excellent time management and organizational skills.
Minimum 2 years of group sales and/or housing experience within the hospitality industry.
College degree preferred or equivalent work experience.
Atlantic Residential
Chicago, IL 60607, USA
CONCIERGE POSITION SUMMARY: The Concierge role is responsible for providing superior customer service to all guests and residents. Serves as the first point of customer service contact to our residents, their guests, and potential residents. Assists with ensuring the security of the property and company assets.
RESPONSIBILITIES:
Greets all residents and visitors
Represents the company in a professional manner at all times. Consistently maintains a professional and courteous manner and attitude when dealing with residents, visitors, coworkers and the general public.
Tracks personal packages and deliveries for residents
Assist delivery services in properly logging items that are not accommodated by the Luxerone boxes or when carriers have large amounts of packages.
Stays informed about neighborhood events and happenings
Monitor private vehicles to prevent them from blocking emergency vehicle designated spaces
Arranges for appropriate resident and visitor transportation with third-party services
Maintains standard of front and entrance to the building by removing debris and trash
Inspects and cleans all front building glass, metal and marble and cleans as necessary
Informs Property Manager of any necessary maintenance or repairs
Reports all injury incidents involving residents, guests and other associates to Property Manager
Check Amenities Routinely: Request Cleaning of Maintenance as needed/ Wipe Down Coffee Station and Check Supplies. Determine amount of coffee supplies needed and keep track of inventory. Submit order to vendor via email or phone call.
Check all cabinets, fridges, ice makers, stoves, microwaves, tables for cleaning needs. Create work orders as needed.
Check All Televisions and Lights to make sure they are on and functioning. Report any down televisions and/or internet/phone outages.
Review CRM Community Queue and conduct work order and move in follow up.
Post Elevator Reservation notices, as well as event notices.
Provide support to leasing/management staff by answering calls, scheduling appointments while completing guest cards, sorting mail, and filing documents.
Review Emails from Rent Café for uploaded renter’s insurance policies and enter data in Yardi Renters Interface.
Report any down televisions and/or internet/phone outages.
Review Emails from IPNMC and respond or forward according to message.
Review CRM Concierge. Check Permission to enters and print out updates. This will remain the practice until security agency receives credentials to review permissions themselves.
Review CRM Community Queue and conduct work order follow up. See if Move in Checklists need work orders and follow up with completed work orders.
Provide support to leasing/management staff by answering calls, scheduling appointments whilst completing guest cards, sorting mail, and filing documents.
Confirm All Move Ins & Move Outs have occurred for the day; Complete Outreach to any that have not occurred.
Post Elevator Reservation notices, as well as event notices.
Training Security Staff, as needed.
Developing/tracking system for luggage carts, lock outs, and guests/delivery check in.
Performs other duties as assigned by Property Manager.
The Concierge role will also be cross trained to assist the Leasing Consultants during busy periods. Below are the job responsibilities to assist Leasing Consultants.
LEASING:
Check appointments on dashboard. Walk route for appointments and create work orders for maintenance to address any unit or common area issues for your tour and call over the radio. Have an active and ongoing show-list.
Review Email/CRM Queue and complete outreach.
Assist with renewal out-reach.
Check Move Ins/Outs: Confirm when keys are being collected/returned to the office. Post all Move Ins/Outs by the end of the day.
Open Mail as needed, always date stamp, and place in appropriate location.
Provide Resident Assistance with any and all inquiries.
Send out end of day leasing email to appropriate personnel.
In the absence of a Leasing Consultant, post three (3) ads on Craigslist/proof daily
Compile/Complete Applicant Files, ensure all items on the incentive sheets are fully complete in order to be paid commissions.
Conduct Marketing outreach routinely.
QUALIFICATIONS:
High School or equivalent required, formal customer service training preferred.
A minimum of one-year experience in the guest service industry, or other related industry
Ability to read, listen and communicate effectively in English, both verbally and written
The ability to prioritize and adjust actions in relation to the needs of the business.
Active listening skills and the ability to give full attention and understand what guests are asking
Customer focused approach to problem solving
The ability to gather and provide guests with relevant company and location specific information
Proven success in a Customer focused environment
LEASING POSITION SUMMARY: The Leasing Consultant is the community’s sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.
LEASING:
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
ADMINISTRATIVE:
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
RESIDENT RETENTION:
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager
NEIGHBORHOOD MARKETING:
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
QUALIFICATIONS:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) year’s experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
INTERN POSITION SUMMARY: Assistant with Concierge and Leasing Agent duties as needed.
CONCIERGE POSITION SUMMARY: The Concierge role is responsible for providing superior customer service to all guests and residents. Serves as the first point of customer service contact to our residents, their guests, and potential residents. Assists with ensuring the security of the property and company assets.
RESPONSIBILITIES:
Greets all residents and visitors
Represents the company in a professional manner at all times. Consistently maintains a professional and courteous manner and attitude when dealing with residents, visitors, coworkers and the general public.
Tracks personal packages and deliveries for residents
Assist delivery services in properly logging items that are not accommodated by the Luxerone boxes or when carriers have large amounts of packages.
Stays informed about neighborhood events and happenings
Monitor private vehicles to prevent them from blocking emergency vehicle designated spaces
Arranges for appropriate resident and visitor transportation with third-party services
Maintains standard of front and entrance to the building by removing debris and trash
Inspects and cleans all front building glass, metal and marble and cleans as necessary
Informs Property Manager of any necessary maintenance or repairs
Reports all injury incidents involving residents, guests and other associates to Property Manager
Check Amenities Routinely: Request Cleaning of Maintenance as needed/ Wipe Down Coffee Station and Check Supplies. Determine amount of coffee supplies needed and keep track of inventory. Submit order to vendor via email or phone call.
Check all cabinets, fridges, ice makers, stoves, microwaves, tables for cleaning needs. Create work orders as needed.
Check All Televisions and Lights to make sure they are on and functioning. Report any down televisions and/or internet/phone outages.
Review CRM Community Queue and conduct work order and move in follow up.
Post Elevator Reservation notices, as well as event notices.
Provide support to leasing/management staff by answering calls, scheduling appointments while completing guest cards, sorting mail, and filing documents.
Review Emails from Rent Café for uploaded renter’s insurance policies and enter data in Yardi Renters Interface.
Report any down televisions and/or internet/phone outages.
Review Emails from IPNMC and respond or forward according to message.
Review CRM Concierge. Check Permission to enters and print out updates. This will remain the practice until security agency receives credentials to review permissions themselves.
Review CRM Community Queue and conduct work order follow up. See if Move in Checklists need work orders and follow up with completed work orders.
Provide support to leasing/management staff by answering calls, scheduling appointments whilst completing guest cards, sorting mail, and filing documents.
Confirm All Move Ins & Move Outs have occurred for the day; Complete Outreach to any that have not occurred.
Post Elevator Reservation notices, as well as event notices.
Training Security Staff, as needed.
Developing/tracking system for luggage carts, lock outs, and guests/delivery check in.
Performs other duties as assigned by Property Manager.
The Concierge role will also be cross trained to assist the Leasing Consultants during busy periods. Below are the job responsibilities to assist Leasing Consultants.
LEASING:
Check appointments on dashboard. Walk route for appointments and create work orders for maintenance to address any unit or common area issues for your tour and call over the radio. Have an active and ongoing show-list.
Review Email/CRM Queue and complete outreach.
Assist with renewal out-reach.
Check Move Ins/Outs: Confirm when keys are being collected/returned to the office. Post all Move Ins/Outs by the end of the day.
Open Mail as needed, always date stamp, and place in appropriate location.
Provide Resident Assistance with any and all inquiries.
Send out end of day leasing email to appropriate personnel.
In the absence of a Leasing Consultant, post three (3) ads on Craigslist/proof daily
Compile/Complete Applicant Files, ensure all items on the incentive sheets are fully complete in order to be paid commissions.
Conduct Marketing outreach routinely.
QUALIFICATIONS:
High School or equivalent required, formal customer service training preferred.
A minimum of one-year experience in the guest service industry, or other related industry
Ability to read, listen and communicate effectively in English, both verbally and written
The ability to prioritize and adjust actions in relation to the needs of the business.
Active listening skills and the ability to give full attention and understand what guests are asking
Customer focused approach to problem solving
The ability to gather and provide guests with relevant company and location specific information
Proven success in a Customer focused environment
LEASING POSITION SUMMARY: The Leasing Consultant is the community’s sales representative whose primary duties are to greet clients, to present professionally the features and benefits of their assigned community and properly secure lease agreements from qualified persons. A Leasing Consultant is very service oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action of decision not included in his or her duties and responsibilities.
LEASING:
Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
Immediately record all telephone and in-person visits on appropriate reports.
Files own guest cards and maintain according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
ADMINISTRATIVE:
Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
RESIDENT RETENTION:
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Property Manager and Maintenance Supervisor.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager
NEIGHBORHOOD MARKETING:
Participate in outreach marketing activities on a regular basis to obtain prospective residents.
Advise residents of referral concessions (if permitted).
Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
Distribute newsletters, pamphlets, flyers, etc.
Conduct market surveys and shop competitive communities.
QUALIFICATIONS:
Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training in order to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) year’s experience in previous relevant customer service.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
INTERN POSITION SUMMARY: Assistant with Concierge and Leasing Agent duties as needed.