Customer Care Specialist

  • Darby Dental Supply, LLC.
  • Deerfield Beach, FL 33441
  • Jun 17, 2019
Full time Customer Service

Job Description

What You will Do

 

Do you enjoy resolving problems?  Are you a people person, someone that likes talking on the phone?  Darby Dental Supply is looking to add a Customer Care Specialist to our awesome team in Deerfield Beach, Florida.  As a Customer Care Specialist, you will handle a variety of customer service issues including providing product and service information, resolving product and service issues, answering questions about shipments, price descriptions and accounts receivables.  You will also be responsible for:

  • Answer and handle incoming calls and emails, responding to customer questions or complaints in a prompt and courteous manner
  • Process orders and up-sell/promote vendor specials
  • Working closely with other departments to ensure timely resolution of customer issues.
  • Assist internal and external customers with all inquiries related to their account (track packages, process returns, issue credits, process payments, promote our brands and company initiatives, handle email requests, etc.)
  • Make outbound calls to vendors to help solve issues or obtain additional information
  • Interface with customers via our website – Live chat and email

What We Need In You

  • High School Diploma or equivalent, required
  • 2 years customer service and/or sales experience required
  • Dental industry experience strongly preferred
  • Strong computer skills (Word, Excel, Outlook, Salesforce)
  • Excellent interpersonal skills and must possess the ability to effectively communicate in both written and verbal forms
  • Ability to multi-task and work in a timely manner
  • Must be solution driven, both independently and as part of a team
  • Excellent follow up skills
  • Must be empathetic, patient, courteous, and anticipate customer’s needs

Why Join Team Darby

  • Comprehensive Medical and Dental benefits
  • Vision Plan
  • 401(k) Savings plan with company match
  • Life Insurance
  • Flexible Spending Accounts
  • Disability Insurance
  • Employee Assistant Program
  • Generous Paid Time Off
  • Paid Holidays
  • Flexible work hours
  • Work-Life Balance
  • Opportunities to give back to your local community

 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.