Travel Service Specialist

  • Viking Cruises
  • Boston, MA 02110
  • Jul 29, 2019
Full time Other

Job Description

Our growing Customer Service department seeks Travel Service Specialists in our High Volume Call Center centrally located in Boston’s Financial District minutes away from South Station and major MBTA Stops.  The successful candidate will receive 5-6 weeks paid training before transitioning to the Customer Service team.  If you enjoy a challenging career in a fast past environment and our Customer Service focused apply today and Set sail for your career with Viking Cruises.

Responsibilities:

  • Handle inbound calls from consumers and travel agents who have reserved a Viking cruise but have not traveled
  • Identify callers needs and provide a solution
  • Make outbound calls and provide additional information as needed
  • Provide technical assistance to callers as needed
  • Effectively communicate policies and procedures
  • Maintain individual and team service quality goals

Requirements:

  • Call Center environment (minimum of 1 year preferred)
  • Strong customer service skills
  • Excellent verbal and written communication skills
  • Proven ability to provide clients with a first call resolution
  • Ability to develop strong client relationships and adjust as needed for each customer
  • General knowledge of world geography

Availability Requirements:

  • Evenings
  • Weekends
  • Holidays

 

Compensation & Benefits

  • Highly competitive compensation plan
  • Excellent Medical/Dental/Vision benefits
  • 401k with company annual match
  • Paid training
  • Paid vacation
  • Paid holidays
  • Travel and cruise rewards  
  • Discounted theater, theme park and movie tickets
  • Employee wellness program
  • Gym membership