Skip Tracer

  • Roquemore
  • Garland, TX 75043
  • Feb 10, 2020
Full time Consultant Customer Service Finance

Job Description

As a Skip Tracer you will be responsible for skip tracing accounts within the scope of applicable laws and regulations in a manner that denotes professionalism and integrity. Ideal candidate will have had experience in post charge-off collections, including skip tracing. Minimum 38.5 hours per week.

 

Essential Duties & Responsibilities:

 

  • Use all internet databases and phone tools in order to locate customers/collateral
  • Build successful relationships with contractors and clients in order to service accounts
  • Communicate verbally or systematically with clients and/or contractors to:
  • Provide updates regarding account status and service levels; recommend changes if needed
  • Obtain new leads on customers / collateral locations
  • Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer)
  • Ensure all information/leads provided are being acknowledged and reacted to
  • Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded
  • Monitor recovery industry for competitive changes and new products that will assist collateral recovery
  • Conduct initial review of information provided by clients to ensure accuracy
  • Skip Tracing of customers and/or other parties to:
  • Identify the best known address to locate the client’s collateral or customer
  • Determine if the client’s customer has filed Bankruptcy, Active Duty Military, current owner/registrant of the vehicle
  • Confirm the current Lien holder (if any) of the collateral being pursued
  • Initiate contact with client’s customers, references, relatives and associates
  • Schedule and assign orders to appropriate contractors to ensure expectations are met and information provided is understood
  • Use independent judgment and discretion to ensure compliance with all state and federal codes, regulations, and laws that pertain to the position

Skills & Traits Necessary for Success:

  • Inquisitive mind
  • Critical thinking skills
  • Problem solver

 

Minimum Qualifications:

  • Either 2+ years skip tracing related experience or minimum 1 year internal Light Investigative Skip (LIS) or 2 + years of collection or repossession experience
  • Knowledge and thorough understanding of internet search tools utilized to trace individuals or collateral
  • Full working knowledge of / experience with state and federal rules and regulations pertaining to the CFPB, FDCPA, GLBA, ECPA/TPA
  • Good organizational skills
  • Effective time management skills / ability to multi-task efficiently
  • Professionalism and business savvy
  • Excellent verbal/phone and written communication skills
  • Computer savvy / proficient with basic Windows software
  • Ability to sit for prolonged periods of time
  • Ability to view and read PC screen throughout the day
  • High school diploma or equivalent

 

Working Conditions/Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is:

  • Occasionally required to stand and walk
  • Extensive use of computer and keyboard and viewing of computer screen is required
  • Other working conditions are normal for an office environment