Call Center Services Representative I
- FL Department of Children and Families
- Tampa, FL 33612
- Dec 07, 2022
Job Description
Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.
We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment. Applicants should be comfortable working in a fast-paced environment. This career consists primarily of phone interactions with customers. Successful candidates will make a tremendous positive impact on countless lives. If you are interested in making a difference, please join our TEAM!
The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of eligibility activities and entering information into a computer-based eligibility system with very time sensitive Federal, State, Agency, and Legal deadlines. The Call Center Services Representative is expected to handle a high volume of work which is deadline driven; the Call Center Services Representative must be able to prioritize and plan work assignments while being flexible to change priorities with little notice.
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.