Gate Guard

The Smart Home, Security Officer is responsible for manning the gate house of the community they are assigned to by providing the residents, guests of residents, vendors, etc. an exemplary level of service. They keep the community safe by determining what vehicles are authorized to enter. They must maintain a professional appearance and demeanor at all times.

Essential Duties

• Welcome residence as they enter the
• Follow community guidelines to grant / deny access to homeowners, visitors and vendors;
• Follow all unique duties listed for the gated community and
• Follow the “Community Residential Post ”
• Build rapport with the residence and provide exceptional customer service at all
• Remain alert and attentive the entire shift
• Proper completion of Incidents
• Proper completion of all other forms associated with access control and/or gatehouse operations
• Assist in monitoring and maintaining gate supplies;
• Prepare and submit to the Team Lead necessary information/data for the preparation of the monthly “Gate Activity Report”

Knowledge and Skills

• Strong written and verbal communication skills
• Desire to help customers and provide exceptional customer service with every interaction
• Effective listening skills with the ability to respond professionally and empathetically
• Strong attention to detail and ability to multitask
• Able to arm/disarm an alarm
• Operate safety equipment, g., fire extinguisher, panic button, etc.
• Intermediate computer skills

Education and Experience

• High school diploma or equivalent GED, required
• 1 year of customer service experience
• Experience in the security industry is preferred
• Must be at least 18 years old
• Must obtain and maintain an Arizona Security Card Certification (Guard Card)
• Must be able to work overtime as needed

Working Environment

Must be able to lift and or move up to 40 pounds. Required to sit or stand for extended periods of time and must be able to walk, climb, balance, stoop,kneel, crouch, and crawl. Ability to stand for two (2) or more hours uninterrupted.