Professional Tenant Relations Concierge

  • Pearl Properties
  • Philadelphia, PA 19103, USA
  • Jan 23, 2023
Full time Customer Service Property Management

Job Description

We are seeking a highly professional Front Desk Concierge to oversee all customer service duties at a high-end, luxury apartment buildings in Philadelphia

The right candidate will perform a diverse range of duties some of which include:

  • Greeting residents and guests by name
  • Assisting with arrival issues such as giving hands with heavy bags, showing guests to the elevator and escorting visitors to the proper destination within the lobby/building
  • Overseeing deliveries to the lobby/mail-room areas and properly logging packages into
  • Managing a multi-faceted entry space, hosting both residential and commercial spaces
  • Facilitating the acceptance of visitors while always ensuring that no unwanted persons/guests gain access to the building.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Effectively communicate by phone and/or email with other departments: Leasing, Property Management, Maintenance, Tenant Relations.
  • Your central goal is to always provide residents with outstanding customer service and the positive experience they expect in their luxury residence. As the face of our company, a successful candidate will be presentable, polite, and positive, with outstanding people skills and an aptitude for multi-tasking in a fast-paced environment.


  • High School diploma or relevant qualification
  • At least two years’ experience in a similar role
  • Strong understanding of customer service and people skills
  • Strong organizational skills
  • Knowledge of Microsoft Office programs
  • A positive attitude
  • Flexible schedule, able to work evenings, weekends, and holidays.
  • Work well under pressure, dealing with many arrivals and departures within a short period of time.
  • Excellent references

Job Type: Full-time

Salary: From $15.00 per hour


  • 401(k)
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Evening shift
  • Holidays
  • Weekend availability