Job Description
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Job Overview
Are you passionate giving outstanding service to your community? As an Assurance Wireless Connectivity Expert, you’ll be your area’s official expert helping connect qualified customers to our industry leading Lifeline Assistance and Affordable Connectivity programs. You will help your community take full advantage of the industry leading, nationwide T-Mobile network, with 4G LTE and 5G capabilities that keep our customers connected. We’re looking for a self-starter, with strong relationship building skills and an enthusiastic who loves to get out there and help customers stay connected to their world. Be one of the first to score this exciting new role at T-Mobile–the rewards are simply amazing.
What you’ll do in your role:
• Connect in-person with members of multiple local communities. Build curiosity in Assurance Wireless – T-Mobile services and add help connect qualified customers to available services.
• Generate brand interest and sales. Work with local community leaders and T-Mobile marketing teams to participate in promotional events and selling opportunities in the community. Develop strategies and sales plans to convert leads to sales.
• Meet and exceed sales targets. Achieve sales, operations and customer experience goals.
• Optimally complete training and continuing education. Learn about–and stay updated on–our products, services and sales approaches.
• Support company initiatives. Create an inclusive environment with customers and teammates. Exhibit personal leadership. Consistently maintain high standards of ethical and professional conduct.
• Spend more than 51% of the time in the field, marketing Assurance Wireless – T-Mobile services
• Travel and other responsibilities. Travel within a 50-mile radius of your targeted city is required. Other projects and duties may be assigned.
- Generate new customers primarily through in-person interactions
- Follow-up with customers to set up service
- Attend/create promotional event opportunities
- Work with leadership to develop skills in prospecting. Participate in training opportunities on products and services and attend sales meetings.
- Travel between local communities (may fluctuate)
- Education:
- High School Diploma/GED
- Bachelor's Degree Pref
- Work Experience:
- Less than 2 years Sales or Customer Service experience
- 2-4 years Wireless Experience Pref
- Knowledge, Skills and Abilities:
- Task Management Ability to work well in a dynamic, fast changing environment that requires a high degree of multi-tasking
- Customer Service Demonstrated experience delivering superior customer service and attention to detail
- Communication Excellent interpersonal, written, and oral communication skills Req
- Negotiation Effective negotiating and closing skills
- Licenses and Certifications:
Additional Job Description
- At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicants first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.
