Field Service Technician

  • DIGI America, Inc.
  • Hopkinton, MA 01748, USA
  • Jul 06, 2023
Full time Technician

Job Description

At DIGI we are always Searching for a New Balance.

Our vision is to create new standards.

Using original technology we create new standards for the market - and when these new standards become commonplace, we break with convention and take on the challenge of creating the next standard. We are continually striving to create a new balance.


  • Calibrate, perform preventative maintenance, service, and repair equipment on site at customer’s location.
  • Meet or exceed customer service level agreements
  • Provide L1/L2 phone support for DIGI service
  • Perform site surveys prior to installation
  • Perform installation of equipment
  • Maintain all documentation as required
  • Maintain service vehicle and parts inventory
  • On-call rotation is required to support customer base
  • Stand, squatting, kneeling in varies environments for long periods of time
  • Driving long distances between customer locations
  • All other duties as assigned



  • Associate’s degree or equivalent experience preferred
  • Prior experience in field service preferred
  • Valid driver’s license and clean driving record
  • Basic understanding of electrical and mechanical principles
  • Good analytical skills for troubleshooting and diagnostics
  • Ability to become Weights and Measures certified within 6 months of hire




  • Travel will be required with the possibility of 10% of the time including overnight.