Public Utility Commission of Texas
Austin, TX 78711, USA
Perform complex to highly advanced regulatory work that includes analysis of utility cost allocation, cost unbundling, and rate design in areas subject to rate regulation. Work involves evaluating rates, costs, pricing, and tariff provisions. Maintain contact with representatives of utilities and consumers and with other Commission staff members. Work under general to minimal supervision with moderate to extensive latitude for the use of initiative and independent judgment.
ESSENTIAL FUNCTIONS:
Analyze cost allocation studies and rate design issues for regulated electric, telephone, and water and sewer utilities and competitive providers, and examine the effect of these issues in the context of regulated and competitive electric, telecom, and water and sewer markets.
Analyze and formulate policy positions on projects and proceedings assigned to the Rate Regulation Division.
Analyze economic and statistical issues related to the regulated electric, telephone, and water and sewer utility industries as well as issues pertaining to competitive providers in these industries.
Prepare and present written and oral testimony as an expert witness on allocation, rate design, and pricing in docketed proceedings before the Commission and the State Office of Administrative Hearings.
Review and make recommendations on issues in Commission dockets and projects including, but not limited to tariff revisions, registrations and certifications, performance measures, and compliance with Commission rules and procedures.
Participate in rulemakings and the development of reports and provide recommendations on electricity, telecommunications, and water and sewer issues.
Perform analysis of policy issues associated with the regulation of electric, telecommunications, and water and sewer utilities.
Develop mechanisms to allow Commission and staff to address electric, telecommunications, and water and sewer issues in non-docketed proceedings, such as special committees, industry workshops, and task forces, and prepare briefing materials and other support as necessary.
Review electric, telecommunications, and water and sewer industry tariff filings.
Provide administrative support to cities and telecommunications utilities on matters involving statewide telecommunications franchise fees.
Continue professional development and maintain knowledge of contemporary issues affecting electric, telecommunications, and water and sewer utilities.
Respond to inquiries from utilities, Commission staff, other government agencies, and the general public regarding utility rate issues and other industry matters.
Demonstrate a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agency’s mission and core values.
Adhere to all agency personnel policies and division procedures and perform other work as assigned.
REQUIRED MINIMUM QUALIFICATIONS:
Financial Analyst: Bachelor's degree from an accredited college or university with a degree in economics, business administration, finance; a minimum of twelve (12) semester hours in microeconomics, macroeconomics, or statistics/econometrics/calculus.
PREFERRED QUALIFICATIONS:
Graduate degree in economics, business administration, finance, or related field, or relevant professional certification (such as CPA, CFA, etc.).
Two (2) years’ experience in a position of responsibility in the regulation of electric, telecommunications, or water and sewer utilities; electric utility cost allocation; or economic research and analysis relating to the electric, telecommunications, or water and sewer industries, or a combination of these.
Experience as an expert witness in major regulatory proceedings.
Experience performing regression analyses using common statistical software packages.
Knowledge of Commission rules, policies, and procedures.
Perform complex to highly advanced regulatory work that includes analysis of utility cost allocation, cost unbundling, and rate design in areas subject to rate regulation. Work involves evaluating rates, costs, pricing, and tariff provisions. Maintain contact with representatives of utilities and consumers and with other Commission staff members. Work under general to minimal supervision with moderate to extensive latitude for the use of initiative and independent judgment.
ESSENTIAL FUNCTIONS:
Analyze cost allocation studies and rate design issues for regulated electric, telephone, and water and sewer utilities and competitive providers, and examine the effect of these issues in the context of regulated and competitive electric, telecom, and water and sewer markets.
Analyze and formulate policy positions on projects and proceedings assigned to the Rate Regulation Division.
Analyze economic and statistical issues related to the regulated electric, telephone, and water and sewer utility industries as well as issues pertaining to competitive providers in these industries.
Prepare and present written and oral testimony as an expert witness on allocation, rate design, and pricing in docketed proceedings before the Commission and the State Office of Administrative Hearings.
Review and make recommendations on issues in Commission dockets and projects including, but not limited to tariff revisions, registrations and certifications, performance measures, and compliance with Commission rules and procedures.
Participate in rulemakings and the development of reports and provide recommendations on electricity, telecommunications, and water and sewer issues.
Perform analysis of policy issues associated with the regulation of electric, telecommunications, and water and sewer utilities.
Develop mechanisms to allow Commission and staff to address electric, telecommunications, and water and sewer issues in non-docketed proceedings, such as special committees, industry workshops, and task forces, and prepare briefing materials and other support as necessary.
Review electric, telecommunications, and water and sewer industry tariff filings.
Provide administrative support to cities and telecommunications utilities on matters involving statewide telecommunications franchise fees.
Continue professional development and maintain knowledge of contemporary issues affecting electric, telecommunications, and water and sewer utilities.
Respond to inquiries from utilities, Commission staff, other government agencies, and the general public regarding utility rate issues and other industry matters.
Demonstrate a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agency’s mission and core values.
Adhere to all agency personnel policies and division procedures and perform other work as assigned.
REQUIRED MINIMUM QUALIFICATIONS:
Financial Analyst: Bachelor's degree from an accredited college or university with a degree in economics, business administration, finance; a minimum of twelve (12) semester hours in microeconomics, macroeconomics, or statistics/econometrics/calculus.
PREFERRED QUALIFICATIONS:
Graduate degree in economics, business administration, finance, or related field, or relevant professional certification (such as CPA, CFA, etc.).
Two (2) years’ experience in a position of responsibility in the regulation of electric, telecommunications, or water and sewer utilities; electric utility cost allocation; or economic research and analysis relating to the electric, telecommunications, or water and sewer industries, or a combination of these.
Experience as an expert witness in major regulatory proceedings.
Experience performing regression analyses using common statistical software packages.
Knowledge of Commission rules, policies, and procedures.
Exploria Resorts
Clermont, FL 34714, USA
Are you detail-oriented with a knack for financial problem-solving? We have an exciting opportunity for a Loan Collection Agent at Exploria Resorts. If you're ready to advance your career, this position might be for you. Join our friendly and growth-oriented team and apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and More!
Are you:
Self-Motivated?
A Team Player?
Excited to be paid for performance with monthly bonuses?
Want a great work-life balance?
If so - this is an exciting opportunity to join the Financial Services team!
$1,000 Sign on Bonus!
Hourly + Monthly Bonuses (Average $40-65,000 Annually)
Monthly Bonuses ranging from $1-3K per month!
Required Shift Times: 8 AM - 5 PM and 10 AM - 7 PM (Closed Sundays)
Location: 25 Town Center Blvd., Clermont, FL 34714
Job Summary:
Exploria Resorts is seeking highly motivated and trainable representatives to join the Financial Services team. The Account Services Representative will report directly to the Director of Financial Services and the Account Services Manager. They will learn and have a complete understanding of FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products. He or She shall maintain an upbeat, positive, and motivating demeanor and a high-level customer service experience. This position consists of a high volume of outbound and inbound calls to Exploria Resorts owners.
Responsibilities and Duties:
Inbound and outbound calling to existing Exploria Resorts owners.
Assist with past-due loan payments and other Exploria Resorts financial issues and questions.
Participate in proactive team efforts to achieve departmental and company goals.
Completes all tasks assigned by management.
Adhere to all company and departmental policies and procedures.
Ability to function independently with little supervision.
Maintain confidentiality of personal information.
Meet or exceed weekly performance metrics.
Present a positive attitude and disposition to each caller.
Responsible for maintaining a complete debt collection portfolio using the support framework designed.
Learning policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieve a successful recovery.
Add change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and in general master the collection system to appropriately and effectively work the debts assigned.
Verbal skills and communication techniques to manage people to the point public opinion remains in favor of our clients.
Qualifications and Skills:
Collections experience is preferred, but not required.
Must have excellent written and verbal communication skills.
Must have high-level customer service experience.
Must possess strong communication and negotiation skills.
Must possess good time management and organizational skills.
Bilingual is preferred, but not required.
Must be enthusiastic, energetic, and self-motivated.
Experience working in the Vacation Ownership or hospitality industry helpful.
Knowledge of FDCPA.
Required Competencies:
Must be able to convey information and ideas clearly, both orally and in writing.
Must have exemplary customer service abilities to ensure 100% customer satisfaction.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess and be able to demonstrate the ability to influence.
Must present a professional and friendly demeanor.
Physical Demands:
Ability to sit for long periods.
**$1,000 Sign-On Bonus, minus applicable taxes is paid out after 90 days.**
Job title you are hiring for: Flex Security Officer
Job description:
Join us at Exploria Resorts to provide a secure, hospitable environment. Enhance guest experiences through security, collaboration, and hospitality. Your role in maintaining a secure and welcoming environment will make a difference to guests and colleagues alike. Ready to join a warm, collaborative team enhancing guest experiences through security? Apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Flex Security Officer
Full Time
M, T, W, & F (10-hour shifts)
Open to work: 1st, 2nd & 3rd shift.
$17.00/hour
Summer Bay Orlando by Exploria Resorts
Job Summary:
The Flex Security Officer is a prominent, perpetually patrolling employee who is expected to seek opportunities to improve the guest experience and resolve challenges effectively and timely. The position is responsible for patrolling Summer Bay Resort property for prevention, protection, early detection, or assistance of other community services or agencies.
Responsibilities and Duties:
· Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc.,
· Patrol of resort property for prevention, protection, early detection, or assistance of other community services or agencies
· Monitoring and responding to radio communications; assisting guests as needed; recording the tour reports using the mobile device,
· Addressing any suspicious activity immediately and responding to incidents promptly
· utilize the “de-escalation” practice to help resolve disputes, and follow directions provided by Resort Management or supervisor
· Maintaining a working knowledge of all equipment assigned to positions
· Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
· Receiving, storage, and properly logging of evidence
· Investigation assignments as necessary and assigned by Management.
· Checking, patrolling, and touring, and securing the properties during shift
· Answering fire, gas or other alarms as needed or requested on property
· Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort.
· Assuring all company polices and safety regulations are reported as observed
· Responsible for special projects or assignments for various areas as assigned by the Department or Resort Management supervisor.
· Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
· Attending periodic scheduled refresher training
· Marinating a safe and clean work area for guest and employees
· Assuring compliance of all company policies as outlined for all employees
· Other primary duties as needed or required by business demands.
Qualifications and Skills:
· State of Florida class D security license required.
· Valid Driver's license required.
· Maintaining proficiency and knowledge of the Florida Criminal Code and Florida Criminal procedures
· Must assist with minor maintenance problems as needed or available
· Must assist with delivery of housekeeping items overnight when that department is closed.
· May be required to handle special projects as assigned
· Other secondary functions as necessary for the operation of the department and the company
Physical Demands:
· Frequent walking/standing.
Job title you are hiring for: Quality Assurance Construction Inspector
Job description:
Looking for a career change that offers growth, diversity, and a rewarding sense of accomplishment? Your search could end right here. Exploria Resorts has a new opportunity for an experienced Quality Assurance Inspector. Besides the joy of working in a dynamic and diverse environment, this position enables you to play a strategic role and make an immediate impact with the company. As our Quality Assurance Inspector, you will be a valued member of the team, and feel connected to the broader picture of our resort chain’s success.
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and more!
Quality Assurance Construction Inspector
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Job Summary:
The Quality Assurance Construction Inspector will report directly to the Chief of Engineering and will be responsible for ensuring that all maintenance tasks are strategized and completed.
Responsibilities and Duties:
· Direction, coordination, implementation, control, and completion of maintenance-related projects, while remaining aligned with the strategy, commitments, and goals of the organization.
· Ensures all general repair, maintenance, and projects completed within the resort units and facilities comply with O.S.H.A. safety guidelines.
· Communicates clearly and reliably with vendors, personnel, and other management team members.
· Perform quality inspections to ensure all areas of the resort are maintained in optimal condition.
· Read and understand technical manuals, follow diagrams, and read blueprints of the resort and facilities.
· Assist the Chief Engineer in managing the Resorts’ engineering functions, which will include electrical, mechanical, hydraulics, boiler systems, plumbing, waste management, HVAC, and pools.
· All other duties assigned by management.
Qualifications and Skills:
· Engineering/Housekeeping experience in a resort environment is required.
· Supervisor/Management experience is preferred.
· Construction experience, at the level of inspector and/or supervisor is required.
· Project management experience is required.
· Monitoring and inspection from an engineering process is required.
· Ability to create processes, checklists, and standard operating procedures.
· Fluent in conducting audits to enhance processes.
· Bilingual Required.
· High school degree or equivalent.
· Must have experience with painting, caulking, drywall, tile installation & repair, and be well-rounded in all aspects of construction and project management.
Required Competencies:
· Exceptional communication skills.
· Must have demonstrated a history of reliability, as attendance and timeliness.
Physical Demands:
· Must be able to stand for long periods.
· Be able to reach, bend, stoop, and frequently lift 20 pounds and occasionally lift/move 50lbs.
Job title you are hiring for: Timeshare Sales Representative
Job description:
Are you a charismatic person who is energized by selling vacation ownership?
Exploria Resorts is seeking Front Line Sales Representatives to be a part of our growing sales team!
With opportunities for growth and advancement, get ready to take your career to new heights!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Frontline Sales Representative
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Why join?
· Aggressive Compensation Plan!
· Commission Starting at 9%!
· Uncapped Earning Potential!
· Growth Oriented Company
· Great Culture
· Health, Vision, and Dental Insurance
· Employee and Family Room Rate Discounts
Job Summary:
Conduct face-to-face presentations in our sales center located at our award-winning Summer Bay Resort. Find commonality with prospective owners and communicate the benefits of traveling with Exploria Resorts. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company, and ongoing training is provided.
Responsibilities and Duties:
· Selling the Exploria Resort experience to guests.
· Update and provide various sales options to Club Exploria Resort members.
· Greet our owners/guests and build rapport and trust in both you and the company.
· Discover and uncover the needs and interests of your guests.
· Execute a structured timeshare sales presentation.
· Overcome guest objections.
· Create a desire for our guests to want to be a part of Club Exploria Ownership.
· Tour our magnificent resort and amenities.
· Follow Exploria Resorts' front-line processes and best practices to execute sales presentations.
· Meet and Exceed Company Front Line Sales goals.
· All other duties assigned by management.
Qualifications and Skills:
· A Real Estate License is required.
· Polished and professional appearance.
· Face-to-face timeshare sales experience is preferred.
· Ability to handle unique and challenging situations.
· Must be able to convey information and ideas clearly, both orally and in writing.
· Must work well in a fast-paced, high-pressure environment.
· Must be able to work weekends and holidays.
· Must be able to evaluate and select among alternative courses of action quickly and accurately.
· Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
Job title you are hiring for: Rental Group Sales Manager
Job description:
Rental Group Sales Manager
Full Time
$60,000 - 65,000 + Quarterly Incentives
Location: Corporate Office - 127 Town Center Blvd. Clermont, FL 34714
Job Summary:
The Rental Group Sales Manager role includes both duties that oversee the rental group sales and group housing that sells and services all group leads within the Exploria brand. The ideal candidate performs a range of duties including generating and nurturing leads, negotiating group rates and concessions, generating contracts, as well as servicing the group (entering rooming list and sending out group resumes) once it is booked. This position is part of a dynamic Rental Revenue Management team who aims to maximize revenues through effective and strategic decisions that align with budgeted goals.
Responsibilities and Duties:
Point of contact for the group from the bidding process, contract negotiation, booking of the group, and servicing the group from the reservations phase through departure.
Responsible for generating new group business to meet and exceed significant rental revenue sales goals on a monthly, quarterly, and annual level.
Solicit, negotiate, and book new/repeat business within national markets.
Manage marketing advertisements within a large budget.
Develop, manage, and execute group sales campaigns to increase brand awareness among potential clients.
Continually assess group distribution channels and evaluate their performance. Manage and make changes, if needed.
Provide timely responses to requests for proposals, both direct and via 3rd party platforms such as Hotel Planner.
Ensure optimal use of all management techniques and negotiate room rates to increase company profits.
Responsible for identifying and solving potential challenges with groups and/or meeting planners.
Develop and maintain relationships with partners.
Generate group contracts and negotiate concessions such as comps, upgrades, and cancellation policies as well as negotiate cancel and attrition penalties.
Partner with legal on contract language negotiations and resistance from clients to close the sale.
Work with potential or existing clients via inbound and outbound calls to generate new group leads.
Understand sales strategies and tactics of competitor hotels.
Manage large group room blocks that range in size from 50-250 rooms.
Manage the reservations process by ensuring blocks are created, weblinks are sent and appropriate deposits and charges are assessed.
Manager on Duty responsibilities may include but are not limited to, training, counseling, and approving schedules and timecards for the Revenue team in the absence of the Rental Revenue Manager.
Ability to manage, respond, and solve client and guest complaints.
Actively participate in rental revenue and yield management strategy meetings by presenting group sales forecasts for the fiscal year as well as prospect bookings.
Under the discretion of the size of the group, this position may require travel.
Understands and adheres to proper credit and accounting policies and procedures.
Perform any other job-related duties as assigned.
Qualifications and Skills:
Must maintain a positive work environment.
Ability to multi-task efficiently and quickly adapt to an ever-changing environment.
Excellent organization skills.
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
Ability to work under pressure.
Ability to take initiative.
Knowledge of computer software such as MS Office and Excel.
Excellent people and problem-solving skills.
Good communication skills both written and verbal – being bilingual is a plus.
Ability to work flexible hours, including nights and weekends.
Excellent time management and organizational skills.
Minimum 2 years of group sales and/or housing experience within the hospitality industry.
College degree preferred or equivalent work experience.
Are you detail-oriented with a knack for financial problem-solving? We have an exciting opportunity for a Loan Collection Agent at Exploria Resorts. If you're ready to advance your career, this position might be for you. Join our friendly and growth-oriented team and apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and More!
Are you:
Self-Motivated?
A Team Player?
Excited to be paid for performance with monthly bonuses?
Want a great work-life balance?
If so - this is an exciting opportunity to join the Financial Services team!
$1,000 Sign on Bonus!
Hourly + Monthly Bonuses (Average $40-65,000 Annually)
Monthly Bonuses ranging from $1-3K per month!
Required Shift Times: 8 AM - 5 PM and 10 AM - 7 PM (Closed Sundays)
Location: 25 Town Center Blvd., Clermont, FL 34714
Job Summary:
Exploria Resorts is seeking highly motivated and trainable representatives to join the Financial Services team. The Account Services Representative will report directly to the Director of Financial Services and the Account Services Manager. They will learn and have a complete understanding of FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products. He or She shall maintain an upbeat, positive, and motivating demeanor and a high-level customer service experience. This position consists of a high volume of outbound and inbound calls to Exploria Resorts owners.
Responsibilities and Duties:
Inbound and outbound calling to existing Exploria Resorts owners.
Assist with past-due loan payments and other Exploria Resorts financial issues and questions.
Participate in proactive team efforts to achieve departmental and company goals.
Completes all tasks assigned by management.
Adhere to all company and departmental policies and procedures.
Ability to function independently with little supervision.
Maintain confidentiality of personal information.
Meet or exceed weekly performance metrics.
Present a positive attitude and disposition to each caller.
Responsible for maintaining a complete debt collection portfolio using the support framework designed.
Learning policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieve a successful recovery.
Add change and delete information in the file screens, memorize action codes, properly use forms for department networking, skip tracing methods, and in general master the collection system to appropriately and effectively work the debts assigned.
Verbal skills and communication techniques to manage people to the point public opinion remains in favor of our clients.
Qualifications and Skills:
Collections experience is preferred, but not required.
Must have excellent written and verbal communication skills.
Must have high-level customer service experience.
Must possess strong communication and negotiation skills.
Must possess good time management and organizational skills.
Bilingual is preferred, but not required.
Must be enthusiastic, energetic, and self-motivated.
Experience working in the Vacation Ownership or hospitality industry helpful.
Knowledge of FDCPA.
Required Competencies:
Must be able to convey information and ideas clearly, both orally and in writing.
Must have exemplary customer service abilities to ensure 100% customer satisfaction.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
Must possess and be able to demonstrate the ability to influence.
Must present a professional and friendly demeanor.
Physical Demands:
Ability to sit for long periods.
**$1,000 Sign-On Bonus, minus applicable taxes is paid out after 90 days.**
Job title you are hiring for: Flex Security Officer
Job description:
Join us at Exploria Resorts to provide a secure, hospitable environment. Enhance guest experiences through security, collaboration, and hospitality. Your role in maintaining a secure and welcoming environment will make a difference to guests and colleagues alike. Ready to join a warm, collaborative team enhancing guest experiences through security? Apply now!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Flex Security Officer
Full Time
M, T, W, & F (10-hour shifts)
Open to work: 1st, 2nd & 3rd shift.
$17.00/hour
Summer Bay Orlando by Exploria Resorts
Job Summary:
The Flex Security Officer is a prominent, perpetually patrolling employee who is expected to seek opportunities to improve the guest experience and resolve challenges effectively and timely. The position is responsible for patrolling Summer Bay Resort property for prevention, protection, early detection, or assistance of other community services or agencies.
Responsibilities and Duties:
· Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc.,
· Patrol of resort property for prevention, protection, early detection, or assistance of other community services or agencies
· Monitoring and responding to radio communications; assisting guests as needed; recording the tour reports using the mobile device,
· Addressing any suspicious activity immediately and responding to incidents promptly
· utilize the “de-escalation” practice to help resolve disputes, and follow directions provided by Resort Management or supervisor
· Maintaining a working knowledge of all equipment assigned to positions
· Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
· Receiving, storage, and properly logging of evidence
· Investigation assignments as necessary and assigned by Management.
· Checking, patrolling, and touring, and securing the properties during shift
· Answering fire, gas or other alarms as needed or requested on property
· Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort.
· Assuring all company polices and safety regulations are reported as observed
· Responsible for special projects or assignments for various areas as assigned by the Department or Resort Management supervisor.
· Obtaining or utilizing First Aid and related training for use within position and for utilization, when necessary, in the field according to company guidelines
· Attending periodic scheduled refresher training
· Marinating a safe and clean work area for guest and employees
· Assuring compliance of all company policies as outlined for all employees
· Other primary duties as needed or required by business demands.
Qualifications and Skills:
· State of Florida class D security license required.
· Valid Driver's license required.
· Maintaining proficiency and knowledge of the Florida Criminal Code and Florida Criminal procedures
· Must assist with minor maintenance problems as needed or available
· Must assist with delivery of housekeeping items overnight when that department is closed.
· May be required to handle special projects as assigned
· Other secondary functions as necessary for the operation of the department and the company
Physical Demands:
· Frequent walking/standing.
Job title you are hiring for: Quality Assurance Construction Inspector
Job description:
Looking for a career change that offers growth, diversity, and a rewarding sense of accomplishment? Your search could end right here. Exploria Resorts has a new opportunity for an experienced Quality Assurance Inspector. Besides the joy of working in a dynamic and diverse environment, this position enables you to play a strategic role and make an immediate impact with the company. As our Quality Assurance Inspector, you will be a valued member of the team, and feel connected to the broader picture of our resort chain’s success.
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, Growth Opportunities, and more!
Quality Assurance Construction Inspector
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Job Summary:
The Quality Assurance Construction Inspector will report directly to the Chief of Engineering and will be responsible for ensuring that all maintenance tasks are strategized and completed.
Responsibilities and Duties:
· Direction, coordination, implementation, control, and completion of maintenance-related projects, while remaining aligned with the strategy, commitments, and goals of the organization.
· Ensures all general repair, maintenance, and projects completed within the resort units and facilities comply with O.S.H.A. safety guidelines.
· Communicates clearly and reliably with vendors, personnel, and other management team members.
· Perform quality inspections to ensure all areas of the resort are maintained in optimal condition.
· Read and understand technical manuals, follow diagrams, and read blueprints of the resort and facilities.
· Assist the Chief Engineer in managing the Resorts’ engineering functions, which will include electrical, mechanical, hydraulics, boiler systems, plumbing, waste management, HVAC, and pools.
· All other duties assigned by management.
Qualifications and Skills:
· Engineering/Housekeeping experience in a resort environment is required.
· Supervisor/Management experience is preferred.
· Construction experience, at the level of inspector and/or supervisor is required.
· Project management experience is required.
· Monitoring and inspection from an engineering process is required.
· Ability to create processes, checklists, and standard operating procedures.
· Fluent in conducting audits to enhance processes.
· Bilingual Required.
· High school degree or equivalent.
· Must have experience with painting, caulking, drywall, tile installation & repair, and be well-rounded in all aspects of construction and project management.
Required Competencies:
· Exceptional communication skills.
· Must have demonstrated a history of reliability, as attendance and timeliness.
Physical Demands:
· Must be able to stand for long periods.
· Be able to reach, bend, stoop, and frequently lift 20 pounds and occasionally lift/move 50lbs.
Job title you are hiring for: Timeshare Sales Representative
Job description:
Are you a charismatic person who is energized by selling vacation ownership?
Exploria Resorts is seeking Front Line Sales Representatives to be a part of our growing sales team!
With opportunities for growth and advancement, get ready to take your career to new heights!
What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!
Frontline Sales Representative
Full Time
Open Availability Required
Location: Summer Bay Orlando by Exploria Resorts
Why join?
· Aggressive Compensation Plan!
· Commission Starting at 9%!
· Uncapped Earning Potential!
· Growth Oriented Company
· Great Culture
· Health, Vision, and Dental Insurance
· Employee and Family Room Rate Discounts
Job Summary:
Conduct face-to-face presentations in our sales center located at our award-winning Summer Bay Resort. Find commonality with prospective owners and communicate the benefits of traveling with Exploria Resorts. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company, and ongoing training is provided.
Responsibilities and Duties:
· Selling the Exploria Resort experience to guests.
· Update and provide various sales options to Club Exploria Resort members.
· Greet our owners/guests and build rapport and trust in both you and the company.
· Discover and uncover the needs and interests of your guests.
· Execute a structured timeshare sales presentation.
· Overcome guest objections.
· Create a desire for our guests to want to be a part of Club Exploria Ownership.
· Tour our magnificent resort and amenities.
· Follow Exploria Resorts' front-line processes and best practices to execute sales presentations.
· Meet and Exceed Company Front Line Sales goals.
· All other duties assigned by management.
Qualifications and Skills:
· A Real Estate License is required.
· Polished and professional appearance.
· Face-to-face timeshare sales experience is preferred.
· Ability to handle unique and challenging situations.
· Must be able to convey information and ideas clearly, both orally and in writing.
· Must work well in a fast-paced, high-pressure environment.
· Must be able to work weekends and holidays.
· Must be able to evaluate and select among alternative courses of action quickly and accurately.
· Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests.
What does Exploria Resorts have to offer? Health insurance with HSA and FSA options, Dental insurance, Vision insurance, Life/AD&D insurance, Short – Long- Term Disability coverage, 401(k), Paid Time off (PTO), Paid Holidays, Employee Referral Program, Employee and Family room rate discounts, great culture and leadership, growth opportunities, and more!
Job title you are hiring for: Rental Group Sales Manager
Job description:
Rental Group Sales Manager
Full Time
$60,000 - 65,000 + Quarterly Incentives
Location: Corporate Office - 127 Town Center Blvd. Clermont, FL 34714
Job Summary:
The Rental Group Sales Manager role includes both duties that oversee the rental group sales and group housing that sells and services all group leads within the Exploria brand. The ideal candidate performs a range of duties including generating and nurturing leads, negotiating group rates and concessions, generating contracts, as well as servicing the group (entering rooming list and sending out group resumes) once it is booked. This position is part of a dynamic Rental Revenue Management team who aims to maximize revenues through effective and strategic decisions that align with budgeted goals.
Responsibilities and Duties:
Point of contact for the group from the bidding process, contract negotiation, booking of the group, and servicing the group from the reservations phase through departure.
Responsible for generating new group business to meet and exceed significant rental revenue sales goals on a monthly, quarterly, and annual level.
Solicit, negotiate, and book new/repeat business within national markets.
Manage marketing advertisements within a large budget.
Develop, manage, and execute group sales campaigns to increase brand awareness among potential clients.
Continually assess group distribution channels and evaluate their performance. Manage and make changes, if needed.
Provide timely responses to requests for proposals, both direct and via 3rd party platforms such as Hotel Planner.
Ensure optimal use of all management techniques and negotiate room rates to increase company profits.
Responsible for identifying and solving potential challenges with groups and/or meeting planners.
Develop and maintain relationships with partners.
Generate group contracts and negotiate concessions such as comps, upgrades, and cancellation policies as well as negotiate cancel and attrition penalties.
Partner with legal on contract language negotiations and resistance from clients to close the sale.
Work with potential or existing clients via inbound and outbound calls to generate new group leads.
Understand sales strategies and tactics of competitor hotels.
Manage large group room blocks that range in size from 50-250 rooms.
Manage the reservations process by ensuring blocks are created, weblinks are sent and appropriate deposits and charges are assessed.
Manager on Duty responsibilities may include but are not limited to, training, counseling, and approving schedules and timecards for the Revenue team in the absence of the Rental Revenue Manager.
Ability to manage, respond, and solve client and guest complaints.
Actively participate in rental revenue and yield management strategy meetings by presenting group sales forecasts for the fiscal year as well as prospect bookings.
Under the discretion of the size of the group, this position may require travel.
Understands and adheres to proper credit and accounting policies and procedures.
Perform any other job-related duties as assigned.
Qualifications and Skills:
Must maintain a positive work environment.
Ability to multi-task efficiently and quickly adapt to an ever-changing environment.
Excellent organization skills.
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
Ability to work under pressure.
Ability to take initiative.
Knowledge of computer software such as MS Office and Excel.
Excellent people and problem-solving skills.
Good communication skills both written and verbal – being bilingual is a plus.
Ability to work flexible hours, including nights and weekends.
Excellent time management and organizational skills.
Minimum 2 years of group sales and/or housing experience within the hospitality industry.
College degree preferred or equivalent work experience.