Patient Access Representative

  • Aveanna Healthcare
  • Phoenix, AZ, USA
  • Nov 25, 2021
Full time Health Care

Job Description

Position Overview
The Patient Access Representative Is responsible for ensuring the effective and efficient management of Aveanna Medical Solutions’ Patient Care department.

Essential Job Functions
• Ensure all recurring is completed timely, minimizing delays in patient order delivery
• Ensures work being performed meets internal and external compliance requirements
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action

• High school graduate
• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• A minimum of 2 years proven experience in managing customer service or equivalent teams
• Proficient in Microsoft suite of products including Outlook, Word and Excel

• Education or experience equivalent to a bachelor’s degree in related field highly preferred
• Experience in healthcare preferred; knowledge of insurances a plus

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Attention to detail
• Time Management
• Ability to remain calm and professional in stressful situations
• Strong commitment to excellence
• Quick-thinking and astute decision making skills
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged walking, sitting, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity
• Must have strong sense of smell and touch

• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.