Bi-lingual Front Desk Associate – Part-time

At Barbour Orthopaedics & Spine, we are dedicated to improving lives through compassionate care, exceptional patient experiences, and an unwavering commitment to excellence. As the first point of contact for our patients, the Front Desk Associate plays a critical role in creating a welcoming, professional, and supportive environment. This highly visible, customer service-focused position is ideal for an enthusiastic, compassionate individual who understands the importance of making a memorable first impression and building trust with every interaction.

More than a receptionist, the Front Desk Associate serves as a patient advocate and key contributor to the overall patient experience. If you are energized by serving others, creating positive first impressions, and working alongside a team that values excellence, collaboration, and accountability, we invite you to grow your career with us.

Clinic Locations:

Forest Park - 871 Forest Pkwy, Forest Park, GA

Lawrenceville- 965 Oakland Road, Lawrenceville, GA

2505A Chastain Meadows Pkwy, Marietta, GA 

Shift:

Monday - Friday Noon- 8pm

Saturdays 9-6pm

Responsibilities:

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify Patient Insurance or Financial Responsibility
• Collect any payments required by patients before their visit.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Communicate with patients as they wait in the lobby.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Qualifications:

• High school graduate or GED certificate
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.
• ASC/Medical Office experience preferred.
• EMR/EHR systems experience preferred.
• Proficient with Microsoft Word and Excel.