AutoZone's Retail Sales Associates drive sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance with AutoZone expectations by Living the Pledge every day.
Position Responsibilities
Provides WOW! Customer Service.
Ensures assigned store tasks are completed in a timely manner on assigned shift
Operates cash registers and follows established cash handling procedures
Follows company policies and loss prevention procedures
Maintains a safe working environment including PPE (Personal Protective Equipment)
Maintains store appearance and merchandising standards as directed
Ensures that merchandise is restocked and placed in their respective areas
Utilizes ZNET to help customers locate merchandise or find suitable alternatives
Maintains product knowledge and current promotions through AutoZone systems and information sources
Practices GOTTChA and assists with the installation of wipers blades, batteries, and light bulbs
Utilizes OBDII to read codes from customer’s automobiles
Ability to diagnose automobile problems and recommend solutions
Communicates with managers regarding customer concerns and employee matters
Actively engaged in developing more effective customer service skills
Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations
Position Requirements
High School diploma or equivalent
Basic knowledge of automotive parts is preferred
Excellent communication and decision-making skills
Ability to lift, load, and deliver the merchandise
Ability to work a flexible schedule to meet the business needs, including holidays, evenings, and weekend shifts
At AutoZone, we have put customers first since 1979, when our first store was opened in Forrest City, Arkansas. As the leading retailer and a leading distributor of automotive replacement parts and accessories with stores in the U.S., Puerto Rico, Mexico, and Brazil; AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of Going the Extra Mile for our customers and our community. At AutoZone you’re not just doing a job; you’re playing a crucial role in creating a better experience for our customers while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer-focused, enjoy helping others, and have the DRIVE to excel in a fast-paced environment!