Veterans Crisis Line – Crisis Hotline Responder

  • Peer Support Outreach Center (PSOC)
  • Canandaigua, NY, USA
  • Jun 15, 2021
Full time Customer Service

Job Description

Major duties and responsibilities include, but are not limited to:

  • Implements suicide/mental health crisis prevention strategies;
  • Provides support for the identification of Veterans at high risk, and coordinates enhanced care;
  • Conducts interviews and uses structured assessment tools to assess emotional, functional, and/or psychological conditions;
  • Prepares and maintains records and reports in accordance with program guidelines;
  • Creates and maintains forms, surveys, instruments, and materials for proper coordination of the different treatment modules;
  • Provides psycho-education and directs advice regarding suicide/mental illness crisis;
  • Works collaboratively with other members of the VA Crisis Hotline program to identify appropriate services for patients in crisis;
  • Assists patients and their family/friend/significant other with issues regarding the patient's mental health issues, referrals, benefits, support groups; and
  • Performs other duties as assigned.