Some College Coursework Completed
Provides second-tier support to end-users for either PC, server or mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve. Interacts with network services or application development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and the highest level of technical skill in the field of expertise.
Monitors and response to complex hardware, software and network problems on both NIPR and SIPR utilizing a variety of hardware and software testing tools and techniques
Provides primary interface with Candidate support service groups or provides internal analysis and support to ensure appropriate notification during outages or periods of degraded system performance.
Functions as task lead providing guidance and training for less experienced technicians. Assists Personal Computer (PC) Support and Audio-Visual Center Support technicians as required.
Certified at IAT Level II at a minimum IAW AFMAN 17-1303, para 22.214.171.124, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP. (TE-A)