Telecomm Technician

  • Global Commerce and Services, LLC
  • San Antonio, TX, USA
  • May 18, 2022
Full time Information Technology

Job Description


Some College Coursework Completed

Experienced (Non-Manager)

Information Technology

Installs, troubleshoots, repairs and maintains telecommunications equipment. Provides reports, completes requests for new service, determines methodology for installing telephone service, and determines appropriateness of moderate equipment changes or modifications.

Provides both NIPR and SIPR A/V and IT related support for approved local conferences, provide training on equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals.

Troubleshoots connection issues and interacts with DISA and 502 CS to help identify and determine appropriate fix actions.

Provides overall support for NIPR and SIPR VTCs, provide VTC support service until the completion of the event, provide training on VTC equipment, configuration of user log-on routines, maintenance of workstations, and associated peripherals.

Works in collaboration with customer and other agencies to produce simple video products. Utilizes video editing software to format video for DVD distribution or uploading to a website for viewing.

Operates simple digital video effects equipment, cameras, hard disk video recorders, and audio mixers; sets up and adjusts lighting equipment; Adjusts audio equipment to include assorted microphones.

Provides basic troubleshooting of video, audio, and lighting equipment; performs routine equipment maintenance; makes recommendations to the department for software and equipment purchases.

Consults with the base communications squadron and other DOD/Air Force Agencies as deemed necessary to coordinate associated requirements and activities.

Job Requirements

Minimum Experience/ Requirements

  • Three (3) years’ direct experience working with military personnel providing A/V conference support.
  • Three (3) years’ knowledge of Polycom/Cisco/Tandberg video components & systems
  • Three (3) years’ knowledge of computer hardware and A/Vequipment.
  • Candidate shall have SECRET clearance.
  • Estimated Workload
  • Provides on-site support for approximately 10 large events/conferences per year (100-350 attendees and/or greater than week duration) and 50 small events/ conferences per year (less than 100 attendees and/or less than 1 week).
  • Provides operational support and troubleshooting as required of VTC and TC equipment for ten (10) large conference rooms, five (5) small conference rooms, seven
  • (7) small huddle rooms, six (6) offices supporting approximately 6,500 VTC and TC hours per year.

Responsible for scheduling approximately 300 VTCs annually at JBSA Lackland; approximately 125 VTCs annually at AFCEC Tyndall