1 Call Center jobs

An innovative parking boot solution to manage a scofflaw program more effectively, collecting more of the unpaid parking citation revenue for cities and universities, through better technology. Our patented self-releasing parking boot, coupled together with our data analytics solution, delivers a customer-friendly highly effective vehicle booting solution for municipality and university parking enforcement programs.   Job Overview Call Center Representatives are responsible for managing inbound calls regarding parking violations. Maintain a high level of professionalism, update real time customer information on all applications. Coordinate, follow up, track customer issues, and provide solutions with all appropriate staff to ensure timely resolution. Key Responsibilities and Skills Manage large amounts of inbound calls in a timely manner Follow communication scripts when handling different topics Identify customers' needs, clarify information, research issue, and provide solutions Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Outbound follow up customer calls   Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject topossible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.     POSITION REQUIREMENTS Bilingual Spanish Speaking Computer literacy Attention to detail Data Entry Comfortable working in a fast-paced environment Strong verbal and written communication skills   Adaptability and flexibility Strong time management and organizational skills Ability to multi-task and set priorities 1-2 years of customer service/call center experience preferred Reliable Internet Service Wi-Fi Quiet and Equipped Workspace     Risetek Global is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Risetek Global is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Risetek Global are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present militaryservice, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Risetek Global will not tolerate discrimination or harassment based on any of these characteristics.     Job Types: Full-time, Part-time Pay: $13.00 - $15.00 per hour