Elevance Health
Boston, MA
Crisis and Referral Specialist Representative
Must live in Massachusetts or surrounding area.
$1,000 Sign On Bonus
Build the Possibilities. Make an extraordinary impact. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
As a Crisis and Referral Specialist, you will be responding to phone calls/texts with people who are in a crisis or looking for resources and referrals, offering both in the moment support through connections to a licensed crisis counselor and/or a referral in the Massachusetts community.
We operate 24 hours a day, 7 days a week, 365 days out of the year.
How you will make an impact:
Manage incoming calls/texts to provide in the moment support
Make referrals in the community
Obtain intake (demographic) information from caller
Conducts a thorough radius search in Provider Finder
May act as liaison between Medical Management and internal departments
Conducts risk assessment screening process
Minimum Requirements:
This position can be filled at Crisis Management Representative II or III. The hiring manager will determine the level, based on the candidate’s experience and background.
Level II
Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background.
Level III
Requires a HS diploma or GED and a minimum of 3 years of experience in customer service experience in healthcare related setting; or any combination of education and experience which would provide an equivalent background. Medical terminology training required.
Preferred Skills, Capabilities and Experiences
De-escalation skills, and Problem-solving skills
Bachelor's degree is STRONGLY preferred
Crisis line or mental healthcare experience very strongly preferred
Experience working on a phone/text/chat platform completing assessments preferred
Motivational interviewing and passion for helping people in the community
Strong oral, written and interpersonal communication skills
Bilingual Strongly Preferred (Spanish, French, Chinese, Tagalog, Vietnamese, Korean, German, Russian, Italian, Portuguese)
* For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.96 to $25.00
Locations: New York City, NY; Ithaca, NY and Westchester County, NY
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
Crisis and Referral Specialist Representative
Must live in Massachusetts or surrounding area.
$1,000 Sign On Bonus
Build the Possibilities. Make an extraordinary impact. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
As a Crisis and Referral Specialist, you will be responding to phone calls/texts with people who are in a crisis or looking for resources and referrals, offering both in the moment support through connections to a licensed crisis counselor and/or a referral in the Massachusetts community.
We operate 24 hours a day, 7 days a week, 365 days out of the year.
How you will make an impact:
Manage incoming calls/texts to provide in the moment support
Make referrals in the community
Obtain intake (demographic) information from caller
Conducts a thorough radius search in Provider Finder
May act as liaison between Medical Management and internal departments
Conducts risk assessment screening process
Minimum Requirements:
This position can be filled at Crisis Management Representative II or III. The hiring manager will determine the level, based on the candidate’s experience and background.
Level II
Requires HS diploma or equivalent and a minimum of 2 years customer service experience in healthcare related setting and medical terminology training; or any combination of education and experience which would provide an equivalent background.
Level III
Requires a HS diploma or GED and a minimum of 3 years of experience in customer service experience in healthcare related setting; or any combination of education and experience which would provide an equivalent background. Medical terminology training required.
Preferred Skills, Capabilities and Experiences
De-escalation skills, and Problem-solving skills
Bachelor's degree is STRONGLY preferred
Crisis line or mental healthcare experience very strongly preferred
Experience working on a phone/text/chat platform completing assessments preferred
Motivational interviewing and passion for helping people in the community
Strong oral, written and interpersonal communication skills
Bilingual Strongly Preferred (Spanish, French, Chinese, Tagalog, Vietnamese, Korean, German, Russian, Italian, Portuguese)
* For candidates working in person or remotely in the below locations, the salary* range for this specific position is $15.96 to $25.00
Locations: New York City, NY; Ithaca, NY and Westchester County, NY
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.
Titan Technologies
Dallas, TX 75202
Telaforce, a Titan Technologies company, is HIRING! We offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required.
We’re interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). If you are looking for meaningful work, where YOU can have an impact on our nation’s economic policy, listen here to learn about how Erica supports BLS, and read on to learn more!
In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government’s payroll surveys.
This is important work for our nation! BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.
Your typical duties shall include, but are not limited to:
You will be cold calling companies to meet monthly performance obligations.
Process confidential data records obtained through telephone interviews or other approved means.
Identify and resolve inconsistencies in respondent’s responses.
Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
Interpreting numerical data, reviewing error messages, and correcting data where applicable.
Adhering to daily, weekly, and monthly performance targets.
Research target company contact information online.
You must have:
Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
Demonstrated experience using the internet for research.
Displays excellent oral and written communication skills.
Strong interpersonal skills and the ability to communicate clearly and effectively.
Basic math skills, to include the ability to round, quantify, and analyze numbers.
Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana.
High school diploma or equivalent plus two years of relevant experience.
Preferred Experience
Call center, strong customer service and sales experience
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
Telaforce, a Titan Technologies company, is HIRING! We offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required.
We’re interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS). If you are looking for meaningful work, where YOU can have an impact on our nation’s economic policy, listen here to learn about how Erica supports BLS, and read on to learn more!
In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government’s payroll surveys.
This is important work for our nation! BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.
Your typical duties shall include, but are not limited to:
You will be cold calling companies to meet monthly performance obligations.
Process confidential data records obtained through telephone interviews or other approved means.
Identify and resolve inconsistencies in respondent’s responses.
Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
Interpreting numerical data, reviewing error messages, and correcting data where applicable.
Adhering to daily, weekly, and monthly performance targets.
Research target company contact information online.
You must have:
Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
Proficiency with Microsoft Word is required. Additional Microsoft Office experience is preferred.
Demonstrated experience using the internet for research.
Displays excellent oral and written communication skills.
Strong interpersonal skills and the ability to communicate clearly and effectively.
Basic math skills, to include the ability to round, quantify, and analyze numbers.
Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana.
High school diploma or equivalent plus two years of relevant experience.
Preferred Experience
Call center, strong customer service and sales experience
Consistent work history and excellent attendance record
Excellent persuasive/negotiation skills
Company Description:
Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!
Titan is proud to be a Service Disabled Veteran Owned Business.
