4 jobs found in henderson

As a  Customer Service Representative,  you will be responsible for efficiently confirming, cancelling and rescheduling medical appointments for patients while providing exceptional customer service. Work Hours : Monday to Friday 8am - 5pm  NO WEEKENDS Roles and Responsibilities Answer incoming calls from patients and healthcare providers professionally and courteously. Reschedule and cancel medical appointments accurately and efficiently using our scheduling software. Verify patient demographics information to ensure accuracy and completeness. Provide patients with necessary information regarding appointment preparation, location, and any special instructions. Document all patient interactions and appointment details accurately in the electronic medical records system. Follow up with patients to confirm appointments and remind them of upcoming visits as needed. Collaborate with other call center team members to address patient inquiries and resolve scheduling issues. Adhere to all HIPAA regulations and always maintain patient confidentiality. Assist in other administrative tasks and projects assigned by the supervisor. Experience Requirements Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership. One year Customer Service experience in either call center, retail, or medical office. Attention to detail Outstanding customer service aptitude. Dedication to a patient-centered approach, delivering exceptional patient care Proficiency in use of Internet, Intranet resources and MS Outlook Proficient typing speed and accuracy (35 WPM) Education Requirements High school diploma or GED preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is primarily required to sit for extended periods, use hands for typing and operating computer equipment, and talk or hear while communicating with callers. The employee may occasionally be required to stand or walk within the call center environment. The employee must have the ability to maintain focus and concentrate on tasks amidst potential distractions. Specific vision abilities required by this job include close vision for reading and distance vision for viewing computer screens. The physical demands of this position typically involve minimal lifting or carrying of objects, not exceeding 10 pounds. Benefits Generous Paid Time Off Medical, dental and vision benefits Paid Holidays Company paid life insurance 401(K) On-going education available including certification reimbursement Discount Programs Including Vision discounts on products and services  

The medical copay claims processor plays a critical role in ensuring the smooth and accurate processing of medical copay claims. This position involves meticulous attention to detail, proficiency in handling medical billing software, and excellent communication skills to interact with internal teams, external stakeholders, health care providers' offices, and patients.    Essential Functions and Responsibilities   Receive inbound support calls and conduct routine outbound calls to providers' offices and patients for various reasons.  Review and validate medical copay claims for completeness and accuracy.    Ensure all required documentation is included and meets client and regulatory standards.  Accurately input claim data into the billing system or electronic health records platform.  Navigate and utilize various software applications to efficiently process claims.  Apply knowledge of medical coding to ensure the accurate benefit is provided.  Investigate and resolve discrepancies or issues related to claims, including coding errors, eligibility concerns, rejections, and business rule disputes.  Consult with health care providers, pharmacies, hub partners, and patients to obtain necessary information or resolve claim-related inquiries.  Collaborate with internal operational and client-facing departments to address claim-related issues.  Identify opportunities for process improvement and contribute to the development of best practices.    Required Skills/Abilities   Outstanding customer care skills    Excellent written and oral skills   Computer literacy and keyboard typing skills   Proficiency in Microsoft 365 (Word, Excel, PowerPoint) and experience with quality-monitoring software/systems    Ability to work independently and as part of a team in a fast-paced environment    Problem-solving skills and the ability to handle challenging situations with professionalism and empathy   Experience in medical billing and electronic health record systems preferred  Bilingual (English/Spanish) preferred     Minimum Qualifications          High school diploma or equivalent   At least 18 years of age   One year customer care experience    Supervisory Responsibilities/Accountabilities   This position does not have supervisory responsibilities/accountabilities.    Working Conditions   Work is performed within an indoor office environment utilizing standard office equipment.  General office environment physical requirements include sitting, extensive use of computers and keyboards, lifting of less than 20 pounds plus walking and standing for long periods of time.  Travel: This position does not normally require overnight travel.  Remote Work: This position is not eligible for remote work.    Salary: $19.00 Per Hour

As the TRAINING VITAMIN SPECIALIST , you’ll be responsible for providing excellent customer service and sales support with a commitment to customer satisfaction. Additional duties will be promoting company products and services effectively utilizing accumulated, in-depth knowledge of the company and its products. It's a HYBRID schedule after 90 days of training.   Important: The next Training Class will begin on January 17, 2026 . Selected candidates must be available to start and attend onsite training at our Henderson facility.   WHAT YOU'LL DO (OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES) All Training Vitamin Specialists are expected to progress and develop toward the Vitamin Specialist Tier/position within 2 years of employment, this tier will also incorporate Omni channel interactions as part of the associates day to day responsibility Educate customers on ingredients, features, benefits and use of company products Document customer inquiries and actions on tracking system and/or by completing logs Maintain confidentiality and sensitivity in all aspects of internal and external contacts Manage steady volume of calls on a daily basis and prioritize follow-through May generate written correspondence and process document requests Assist in identifying issues and trends to improve overall customer service and productivity Identify errors promptly and determine what corrective steps may be taken to resolve errors Responsible for all actions/responsibilities as described in company controlled documentation for this position Consistently creates opportunities to promote interest in ProCaps products and services Contributes to overall departmental productivity by utilizing ProCaps procedures and techniques to increase customer interest and utilization of entire ProCaps product line Perform other duties and responsibilities, as assigned   WORK ENVIRONMENT Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment We pride ourselves on maintaining a clean and organized environment, fostering a sense of pride and ownership in our space. Our culture is rich in diversity, quality, safety, fun, and respect, creating a vibrant and inclusive atmosphere. We are dedicated to professionalism and growth, continually striving to improve and excel in all we do. Duties are performed primarily in a smoke-free environment Requirements WHAT YOU BRING ( MINIMUM JOB QUALIFICATIONS) High school diploma or GED required Previous customer service or sales experience a plus but not essential, however candidates definitely need to care about quality, service and helping people Ability to communicate clearly and effectively over the telephone with customer calls with emphasis on providing world class customer service Ability to learn about the value of natural supplementation to better support health and wellness combined with the desire and ability to educate others Ability to make decisions and exercise good judgment in a fast-paced structured environment The ability to comfortably apply consultative sales techniques Ability to provide strong customer service and problem solving skills and respond to inquiries with tact, diplomacy and patience Ability to interpret and comply with company and departmental policies and procedures. This includes the ability to meet and/or exceed established Call Center metrics. Must be a motivated self-starter who thrives in a team-oriented environment A good working knowledge of computers, to include strong data entry skills, ability to utilize word processing programs such as MS Word; along with the ability to navigate the Internet. Knowledge of Excel a plus. Ability to successfully complete ongoing training requirements Flexibility to work between the hours of 6:00am and 6:00pm and including at least one weekend day shift Must be willing to work overtime or on weekends, as the workload demands Benefits   WHAT WE OFFER A competitive starting rate of $22/hr Top-Tier Medical, Dental & Vision Coverage – $0 cost when you qualify for our Wellness Program Generous Paid Time Off – includes 8 paid company holidays 401(k) with Company Match – up to 4.5% 100% Company-Paid Life Insurance 100% Company-Paid Short-Term Disability Insurance Gym Membership Reimbursement Monthly Vitamin Allowance + Employee Discounts on Products Company-Funded Health Savings Account (HSA) – $1,600 annually Cash Bonuses Through Employee Referral Program Optional Pet Insurance Available Fantastic work environment that focuses on Safety, Quality, Community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders!

The Medical Copay Claims Processor plays a critical role in ensuring the smooth and accurate processing of medical copay claims. This position involves meticulous attention to detail, proficiency in handling medical billing software, and excellent communication skills to interact with internal teams, external stakeholders, doctor’s and provider’s offices and patients. Requirements    Key Responsibilities Review and validate medical copay claims for completeness and accuracy.  Ensure all required documentation is included and meets client and regulatory standards. Accurately input claim data into the billing system or electronic health records platform. Navigate and utilize various software applications to process claims efficiently. Apply knowledge of medical coding to ensure accurate benefit is provided. Investigate and resolve discrepancies or issues related to claims, including coding errors, eligibility concerns, rejections, and business rules disputes. Consult with healthcare providers, pharmacies, HUB partners, and patients to obtain necessary information or resolve claim-related inquiries. Collaborate with internal operational and client facing to address claim-related issues. Identify opportunities for process improvement and contribute to the development of best practices. Receive inbound support calls and conduct routine outbound calls to providers offices and patients for various reasons. Supervisory Responsibilities / Accountabilities This position does not have Supervisory Responsibilities/Accountabilities. Required Skills/Abilities: Outstanding customer service skills.  Excellent written and oral skills.  Computer literacy and keyboard typing skills.  Proficiency in Microsoft Office Suites  Ability to work independently and as part of a team in a fast-paced environment.  Problem-solving skills and the ability to handle challenging situations with professionalism and empathy.  Bilingual preferred – English/Spanish. Education and Experience: High school diploma or equivalent.  Must be 18 years of age.  Minimum of 1 year of customer service experience.  Experience in medical billing, and electronic health record systems preferred. Working Conditions      Work is generally performed within an indoor office environment utilizing standard office equipment.       General office environment requires frequent sitting; dexterity of hands and fingers to operate a computer keyboard and       mouse; walking and standing for long periods of time; and lifting less than 20 pounds.  Salary Description $19.00 per hour