MHS Systems, Inc
Phoenix, AZ, USA
May 18, 2022
Full time
Job description:
Summary of Position
The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly. The Customer Service Representative/Loan Processor requires a solid understanding of integrity and demonstrates ethical behavior. This position has access to critical, sensitive, corporate systems and company & customer information.
Essential Roles/Responsibilities
Handles high volume of Inbound/Outbound customer service calls for Loan Processing
Obtains necessary information to process and complete loan files
Examines documents to ensure accuracy and compliance with existing underwriting guidelines.
Fulfills customer needs to ensure customer satisfaction
Demonstrates basic knowledge of lending services and practices
Other duties as assigned
Education Requirements
Required: High School Diploma or GED
Preferred: Some college
Qualifications
Required: Experience with the following computer software: Microsoft Word, Excel, Powerpoint
Preferred: 2 years of customer service and/or loan processing experience; experience with outlook exchange, the Internet, loan processing systems, Tran, Five-9, Veritrac, and Ideology
knowledge and skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Integrity –The ability to exercise good business ethics and honesty
Phone Etiquette- Demonstrates excellent phone etiquette pleasant phone demeanor at all time
Product Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Demonstrate Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position
Problem Solving: May provide a basic level of problem solving
Writing - Communicating effectively in writing as appropriate for the needs of the audience
Speaking - Talking to others to convey information effectively
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
Attributes
Oral Expression - The ability to communicate information and ideas in speaking so others will understand
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Written Comprehension - The ability to read and understand information and ideas presented in writing
Written Expression - The ability to communicate information and ideas in writing so others will understand
Speech Clarity - The ability to speak clearly so others can understand you
Speech Recognition - The ability to identify and understand the speech of another person
Physical Demands
While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. Must be able to occasionally lift up to 5 lbs. Must be able to work with a moderate noise level office atmosphere.
Work Environment
The office is located at the MHA Systems office in Phoenix, Arizona.
This position description is a general description of the essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of MHA Systems are expected to perform tasks as assigned by management, regardless of job title or routine job duties.