2 jobs found in phoenix

Performs work that is indicated on Approved Repair Performs only needed and or customer requested services on Performs all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers) or accepted industrystandard procedures Assures all repairs are for the benefit of the member/customer. Test drives all vehicles when practical for any/all performance or drivability concerns before performing work Exception: when unsafe or vehicle not drivable Retest drives after repairs completed to verify that repair solved defined problems Maintains clean and safe work environment; cleans spills and debris immediately to reduce hazards Maintain company provided equipment and machinery Follows company and industry safety rules and regulations Reports all unsafe conditions to supervisor including but not limited to lifts, overhead doors, and equipment Attends all required training, seeks additional training to maintain and increase effectiveness Keeps up to date on industry trends and repair Attends and successfully completes at least 24 hours of continuing auto repair training per year sponsored and/or provided by the club. Maintains customer vehicles in regard to cleanliness and does not tune or otherwise adjust any controls within the Verifies as soon as practicable that parts ordered for the vehicle assigned to them are Performs digital inspection and documents to their full Notates all pertinent information into the shop inspection or management system, attaches all photos or videos to illustrate repairs or needs to the inspection. Assures all comeback related repairs are prioritized as directed by manager or Communicates effectively as necessary with manager, service advisors and other technicians to contribute to the overallperformance of the location Responsible for the safety and accuracy of all repairs made and or systems inspected to assure vehicle is as safe or more safecondition as was prior to work commencing Performs otherrelateddutiesas Note: May require travel to different locations on an as needed basis   Knowledge/Skills/Abilities   Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Math and computer skills with experience using software applications including word processing, browsers, and email Member service focus Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures Maintains 100% productivity as measured by dividing hours worked by labor hours flagged   Education, Experience / Licenses & Certifications   Valid driver license and acceptable driving record Four years experience or more as an automotive repair technician (preferred) Smog Repair and Testing Certification preferred (CA only)    Work Environment/Physical Requirements   Ability to lift and or carry up to 50lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders Exposure to loud noises

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.The Service Advisor is responsible for scheduling work, preparing estimates, assigning work to the technicians, ordering parts, and coordinating other service activities.   Essential Duties   Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meetand exceed their expectations of great customer Accurately document repairs, diagnostic and maintenance work into shop management system Ensures all necessary BAR requirements are met in Repair Order preparation and documentation Sources and estimates all needed parts for repairs to customer vehicles Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy,longevity Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.   Performs minimal record keeping and other administrative functions required to support the business Note: May require travel to different locations on an as needed basis     Knowledge/Skills/Abilities   Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity Effective organization, interpersonal and negotiation skills Ability to work scheduled hours as necessitated by business need Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email Strong Member service focus Automotive/mechanical background Ability to drive vehicles equipped with manual transmission Knowledge of equipment/tool operation and diagnostic/repair procedures     Education & Experience / Licenses & Certification   Valid driver license and acceptable driving record High School Diploma or equivalent certification (GED) 3-5 years industry experience in auto repair Automotive Service Excellence certification desired     Work Environment/Physical Requirements   Ability to lift and or carry up to 40lbs Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders