Tricolor Holdings is an integrated retail and financial services company providing vehicle sales and financing to the Hispanic community in Texas, California, New Mexico, Arizona, Illinois, and Nevada. The Company is focused on providing the best customer experience across our retail and financing operations through mission-driven fulfillment of our desire to improve the lives of our customers and our employees.
(1) Job title you are hiring for: General Manager
Job description:
As a General Manager you will grow the store through developing the Customer Experience Specialists team and ensuring an overall satisfactory and positive experience for our customers.
What will you be doing at Tricolor?
- Interview, hire, train, manage and coach team members to develop a strong, high-performer, customer-oriented team. Ensures team satisfaction and engagement.
- Work closely with the Area Supervisor to establish store goals consistent with the company strategic goals, the territory goals, and the sales forecast. Create a strategy to deliver expected goals and meet objectives.
- Protects the store assets including equipment and inventory. Maintain the store in good shape and appropriate appearance for our customers, following merchandising protocols.
- Knowledge of incoming inventory, automotive features, accessories, and how they can benefit our customers.
- Manage customer files and protect customer information in compliance with state and federal privacy laws, and Company Policy.
- Ensures that quality vehicle condition report inspections are completed according to company policy.
This is the right opportunity for you, if you…
- Have a College Degree.
- 3+ years of experience in a supervisory/management role.
- 3 + years of experience in Customer Service and Sales.
- Bilingual English / Spanish required.
- Valid Driver’s License, with a good driving record for the previous 3 years. Needs to be able to operate a variety of vehicles.
- Computer and technical skills.
Pay – $65,000 annual base salary + $100 per car sold in the store
(2) Job title you are hiring for: Customer Experience Specialist
Job description:
As a Customer Experience Specialist, you will be the face of Tricolor, your mission will be to go above and beyond for our customers and help improve their quality of life through vehicle ownership.
What will you be doing at Tricolor?
- Greet new walk-in customers, listen to them, and ask the right questions to determine their needs. Demonstrate our vehicles inventory, their features and help our customers find the car of their dreams!
- Daily interaction with our customers face-to-face, via telephone, email, and social media to introduce our product based on their needs.
- Educate our customers on our financing options, help them select the right plan for them, process the paperwork, and close the deal!
- Be a Tricolor Ambassador, and invite potential customers to the store, show them how we can help them and their families, demonstrate our vehicles and talk about our in-house financing plans.
- Work with your team to reach individual and store goals. We are stronger together!
This is the right opportunity for you if you are…
- Someone that enjoys meeting new people every day and that feels passionate about helping our customers.
- With previous experience in customer service and/or sales, not necessarily in car sales. We will provide you the training and all the support needed to succeed in the auto financing world.
- The ideal candidate must have a valid US Driver’s License, with a clean record.
- A bilingual person that feels comfortable interacting with our customers in Spanish and English.
Pay – Base salary of $18.41 hourly + bonus per unit sold
(3) Job title you are hiring for: Recon Service Manager
Job description:
The Recon Manager should be a capable leader, with the ability to organize, train and supervise personnel. They must be capable to assist in managing the entire service operation, including shop assignments, personnel, and standards of performance and work output to satisfy customer’s service needs.
Key Areas of Responsibility
- Coordinates automotive repair, service, and reconditioning to obtain maximum utilization of automotive equipment and personnel
- Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs
- Schedule and coordinate repairs by priority, assigning the most qualified technicians to achieve the highest quality repairs at the lowest cost
- Supervises the training of service technicians with in house training programs
- Maintains in good condition, all service tools
- Maintain proper accounting of service technician productivity
- Evaluate repair estimates for accuracy and efficacy
- Prepare lists of equipment, supplies and repairs required
- Spot check repairs, and inspects completed work, to assure quality and timely completion
- Audit repair orders to ensure accurate flag times, parts utilization, and completed processes
- Maintain a clean and safe environment. Operate in accordance with local, state, and federal guidelines, regarding hazardous material handling and safety
- Responsible for the safety of service technicians and maintaining a safe working environment. Reports all accidents to Human Resources immediately
- Reviews service technicians’ time clock reports and submits them to Human Resources in a timely manner
Qualifications
- High School Diploma or GED
- 4-5 years’ experience at a major franchise dealership as a service writer or service supervisor
- 1-2 years’ supervisory experience in the automotive industry
- Bilingual (English/Spanish) required
- Strong computer skills (Outlook, Excel, Word)
- Familiarity with electronic logbook tracking systems
- Computer skills, inventory control
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees
- Excellent customer service skills
- Ethical and Honest