Johnstone Supply

Position Overview The Territory Manager drives sales growth by managing an assigned territory, identifying opportunities, and building strong customer relationships. This role involves researching customer potential, engaging new clients, and providing tailored solutions to meet their needs. Responsibilities include sales planning, forecasting, ongoing customer engagement, and problem resolution. They also represent the company at industry events to enhance its market presence.   Job Description Territory Planning: Develops a thorough knowledge base of customers in the territory. Conducts research to understand customer revenue potential, creditworthiness, business focus and operations, current supplier and manufacturer relationships, and other information pertinent to determining customer fit. Categorizes and prioritizes accounts, and allocates time to highest priorities. Maps opportunities into territories/zones. New Customer Engagement: Initiates contact with customers and develops relationships with influencers and decision makers. Questions, listens and observes to uncover customer needs. Presents Insights and Solutions: Takes a consultative approach to sales by proposing product and service programs that are linked to customer needs, while maintaining profitability metrics. Articulates the value of programs and services in terms of resolving customer needs and problems. Closes Business: Collaborates with customers to define next steps, and coaches customers through the buying process. Sales Planning: Works with customers to plan and forecast sales. Participates with management in updating territory plans, forecasts and setting territory sales goals. Ongoing Customer Engagement: Calls on customers on a regular basis to ask for feedback; review and adjust forecasts and programs as necessary; provide insights about the market, industry, supplier marketing programs, and other opportunities available for customers. Develops a trusted business advisor relationship with customers. Internal Coordination & Communication: Provides customer information to the branch team to help them support the customer. Communicates product and pricing programs, as well as specific things needed from each department to support customer commitments. Follows up to ensure internal departments are able to meet customer expectations. Proactively follows up on leads or issues uncovered by the branch team. Problem Resolution: Serves as the main point of contact to resolve customer issues or problems. Tracking and Reporting: Inputs customer interactions into CRM tool. Analyzes customer sales, margins, share of wallet, buying behaviors, and Accounts Receivable. Provides reports to management on a regular basis. Maintains Expertise: Monitors market conditions, product innovations, and competitors' products, prices, and sales. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from sales manager and other knowledgeable sources. Represents Johnstone: Serves as a representative of the company at trade association meetings, industry events, open houses, or other events at the customer's request.   Required Valid driver's license High School Diploma / GED required OR equivalent combination of education and experience. Minimum of 2 years of documented successful direct sales experience.    

Job Duties Quickly and accurately receives, processes, and stores incoming product shipments. Ensures shipments are inspected and damages or shortages are noted on trucking company delivery documents. Initiates freight claim procedure when necessary. Checks incoming delivery contents against the packing list to verify accurate and full delivery. Prepares the receiving reports and notes any shortages, damages, or overages. Promptly reports any discrepancies to supervisors. Verifies vendor part number and Johnstone stock number for all incoming products. Determines proper bin number and/or location of incoming products. Stores incoming products in proper location according to bin number or product sequence. Select products from inventory to fill customer orders. Prepares, packs, and scans (as appropriate), and stages products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials). Ensures that packaging is sufficient to avoid damage. Processes documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents. Loads delivery vehicles and assists customers with will call pickups. Processes customer returns. Ensures returns are in sellable condition per company policy. Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and stages product in warranty area. Performs periodic cycle counting on assigned items in order to keep accurate records of inventory. Verifies actual counts of stock against computerized records. Investigates and reports discrepancies. Ensures safety by maintaining cleanliness of warehouse. Ensures that aisles are free of potential hazards. Reports unsafe conditions to management. Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures. Monitors equipment and promptly reports any safety or maintenance concerns to supervisors. Always wear protective equipment according to company policies and procedures. Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate. Maintains required hazardous materials, forklift, and other internal and external certifications.   Education and Experience Requirements: High School Diploma / GED required OR equivalent combination of education and experience Valid Driver's License Clean driving record   Job-Specific Knowledge, Skills & Abilities: Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g. Email programs, Internet browsers) Basic math skills sufficient to manage inventory, including addition, subtraction, multiplication, and division. Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers. Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds. Skill in the operation of heavy equipment, including delivery vehicles, forklifts, pallet jacks, and order pickers. Strict attention to detail    

As an Entry-Level Inside Sales Associate at Johnstone Supply, you will be a key contributor to our sales team, helping to drive growth by qualifying leads, closing sales, and providing support to our valued clients. This role is ideal for individuals looking to start their career in sales, as you will have the opportunity to build relationships with decision-makers, learn about our products, and collaborate with our outside sales team. You will manage a portfolio of clients, maintain prospect databases, and represent Johnstone Supply at industry events, all while gaining valuable experience in the HVAC wholesale distribution sector. Key Responsibilities: Assist in identifying and prospecting new clients in collaboration with outside sales representatives. Manage and support a designated portfolio of clients, ensuring their needs are met with excellent service. Aid clients by sharing product information and utilizing industry-leading tools. Build and grow client relationships through effective communication and support. Maintain and update prospect databases to track sales activities and client interactions. Learn to adapt sales strategies based on market trends and client feedback. Represent Johnstone Supply at industry events, helping to promote our brand and connect with potential clients. Qualifications: High School Diploma or GED Valid driver's license A passion for sales and a desire to build a career in the HVAC or wholesale distribution industry. Strong communication and interpersonal skills, with a willingness to learn and grow. A proactive attitude and the ability to work effectively as part of a team. Basic knowledge of sales software and CRM systems is a plus but not required. Self-motivated and eager to take initiative in a fast-paced environment. Join us at Johnstone Supply, where you will gain valuable experience and contribute to our success as a leader in the HVAC industry!

HVAC Counter Support Associate   Job Description: Job Duties Assist customers/counter with ALL special orders and non-stock items Provide product recommendations and/or price quotes Support store and counter staff with Large line-item orders and job quotes Direct ships - verifying shipping and freight. Bill customer and receive in PO Work with branch manager to develop and execute sales promotions Point of contact for ALL web orders Overseeing pickup lockers Any other duties as required by your supervisor   Alternative Duties Assist with customer service and sales, including answering phones Assist with annual physical count of full warehouse inventory and cycle counts Assist with any special duties and assignments as needed to support the efficient functioning of the store Assist with instore, customer training and special events Assist with any dealer branch material and items   General Results and Responsibilities Adheres to all company policies, procedures, standards, and business ethics codes Maintains professional communication when interacting with customers and coworkers Treat all customers and coworkers with a helpful and courteous attitude Keeps communication open to maintain a healthy work environment Report any consistent problems that are not being resolved to the supervisor   Education and Experience  Required:  • High School Diploma / GED required OR equivalent combination of education and experience  • Clean driving record   Preferred:  • Minimum 3 years of HVAC customer service or sales experience  • Experience with computer or barcode-driven inventory management systems  • Must be able to read blueprint to perform mechanical take-offs  Job-Specific Knowledge, Skills & Abilities   Key Skills  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.  • Skill in following through on commitments.  • Ability to manage time in a deadline-driven environment.  • Strong ability to multitask and skill in prioritizing work.  • Excellent communication and customer service skills.  • Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment.  • Ability to work efficiently and with a sense of urgency.  • Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.  • Ability to meet store accuracy and productivity standards.   --------------------------------------------------------------------------------------------------     Company name: Johnstone Supply – JTeam Group Company website:  https://www.johnstonesupply.com/ Company contact: Erica Wynn Contacts email address: jteamrecruiting@jteamgroup.com City and zip code the job is in: Raleigh - 27609 How to apply - by email or URL: https://jteamgroup.applicantpro.com/jobs/      Company phone number: 919 – 459 - 8529   Company description: Johnstone Supply is a wholesale distributor serving professional HVAC/R contractors, providing the largest selection of equipment and genuine OEM parts in the industry. Our mission is to deliver exceptional service and quality products while fostering a culture of teamwork, respect, integrity, adaptability, and service.   Joining the JTeam Group means being part of a collaborative family that values hard work and growth. Whether you are looking to kickstart your career or take the next step in your professional journey, we encourage you to explore the exciting opportunities we have available.   Job title you are hiring for: Counter Sales   Job Description: Job Duties Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts. Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order. Develops good working relationships and rapport with customers. Greets regular customers by name. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc. Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs. Follows company pricing and credit guidelines   Sales Results and Responsibilities Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales. Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them. Uncovers and communicates sales lead information to outside sales staff and management. Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.   Requirements Language Proficiencies: Proficient conversational English skills. The ability read and write in English, as necessitated for data entry, order placement, reports, or related activities.   Education and Experience Required: High School Diploma or G.E.D and a minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience. Preferred: 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry Conversational fluency in Spanish. --------------------------------------------------------------------------------------------------     Company name: Johnstone Supply – JTeam Group Company website:  https://www.johnstonesupply.com/ Company contact: Erica Wynn Contacts email address: jteamrecruiting@jteamgroup.com City and zip code the job is in: Raleigh – 27609 How to apply - by email or URL: https://jteamgroup.applicantpro.com/jobs/      Company phone number: 919 – 459 - 8529   Company description: Johnstone Supply is a wholesale distributor serving professional HVAC/R contractors, providing the largest selection of equipment and genuine OEM parts in the industry. Our mission is to deliver exceptional service and quality products while fostering a culture of teamwork, respect, integrity, adaptability, and service.   Joining the JTeam Group means being part of a collaborative family that values hard work and growth. Whether you are looking to kickstart your career or take the next step in your professional journey, we encourage you to explore the exciting opportunities we have available.   Job title you are hiring for: Inside Sales Associate Job Description:   Sales Results and Responsibilities Source new sales opportunities through inbound lead follow-up and outbound calls and emails Understand customer needs and requirements Route qualified opportunities to the appropriate sales executives for further development and closure Close sales and achieve monthly quotas Research accounts, identify key players, and generate interest Maintain and expand your database of prospects within your assigned portfolio Assist sales executives and support key clients Positions Johnstone products and services as a strategic advantage to customers. Communicates Johnstone value proposition and business drivers. Establishes and expands relationships with decision-makers within key accounts. Develop new customers and contacts to expand the customer base. Provides sales support to outside sales representatives whenever necessary to develop new accounts, expand existing accounts, and close business. Maintains awareness of competitor pricing, product lines, and value propositions. Adjusts market and sales strategies to respond to competition. Represents Johnstone Supply at trade associations, events, and local chapters.   Education and Experience: High School Diploma   Preferred: Direct Sales experience in the business-to-business HVAC/R industry. Strong focus on sales process planning and implementation.   --------------------------------------------------------------------------------------------------       Company name: Johnstone Supply – JTeam Group Company website:  https://www.johnstonesupply.com/ Company contact: Erica Wynn Contacts email address: jteamrecruiting@jteamgroup.com City and zip code the job is in: Raleigh - 27609 How to apply - by email or URL: https://jteamgroup.applicantpro.com/jobs/      Company phone number: 919 – 459 - 8529   Company description: Johnstone Supply is a wholesale distributor serving professional HVAC/R contractors, providing the largest selection of equipment and genuine OEM parts in the industry. Our mission is to deliver exceptional service and quality products while fostering a culture of teamwork, respect, integrity, adaptability, and service.   Joining the JTeam Group means being part of a collaborative family that values hard work and growth. Whether you are looking to kickstart your career or take the next step in your professional journey, we encourage you to explore the exciting opportunities we have available.   Job title you are hiring for: Warehouse Associate   Job Description: Job Duties Quickly and accurately receives, processes, and stores incoming product shipments. Ensures shipments are inspected and damages or shortages are noted on trucking company delivery documents. Initiates freight claim procedure when necessary. Checks incoming delivery contents against the packing list to verify accurate and full delivery. Prepares the receiving reports and notes any shortages, damages, or overages. Promptly reports any discrepancies to supervisors. Verifies vendor part number and Johnstone stock number for all incoming products. Determines proper bin number and/or location of incoming products. Stores incoming products in proper location according to bin number or product sequence. Select products from inventory to fill customer orders. Prepares, packs, and scans (as appropriate), and stages products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials). Ensures that packaging is sufficient to avoid damage. Processes documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents. Loads delivery vehicles and assists customers with will call pickups. Processes customer returns. Ensures returns are in sellable condition per company policy. Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and stages product in warranty area. Performs periodic cycle counting on assigned items in order to keep accurate records of inventory. Verifies actual counts of stock against computerized records. Investigates and reports discrepancies. Ensures safety by maintaining cleanliness of warehouse. Ensures that aisles are free of potential hazards. Reports unsafe conditions to management. Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures. Monitors equipment and promptly reports any safety or maintenance concerns to supervisors. Always wear protective equipment according to company policies and procedures. Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate. Maintains required hazardous materials, forklift, and other internal and external certifications.   Education and Experience Requirements: High School Diploma / GED required OR equivalent combination of education and experience Valid Driver's License Clean driving record   Job-Specific Knowledge, Skills & Abilities: Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g. Email programs, Internet browsers) Basic math skills sufficient to manage inventory, including addition, subtraction, multiplication, and division. Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers. Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds. Skill in the operation of heavy equipment, including delivery vehicles, forklifts, pallet jacks, and order pickers. Strict attention to detail     Company name: Johnstone Supply – JTeam Group Company website:  https://www.johnstonesupply.com/ Company contact: Erica Wynn Contacts email address: jteamrecruiting@jteamgroup.com City and zip code the job is in: Garner – 27603 How to apply - by email or URL: https://jteamgroup.applicantpro.com/jobs/      Company phone number: 919 – 459 - 8529   Company description: Johnstone Supply is a wholesale distributor serving professional HVAC/R contractors, providing the largest selection of equipment and genuine OEM parts in the industry. Our mission is to deliver exceptional service and quality products while fostering a culture of teamwork, respect, integrity, adaptability, and service.   Joining the JTeam Group means being part of a collaborative family that values hard work and growth. Whether you are looking to kickstart your career or take the next step in your professional journey, we encourage you to explore the exciting opportunities we have available.   Job title you are hiring for: Accountant I   Job Description: This is an entry level position that will work extensively with the treasury management function for a multi-divisional company with approximately $60 million in sales. As part of the treasury management function, the position requires a thorough knowledge and understanding of bank reconciliations. The candidate must be able to multi-task and establish priorities with little supervision. This position also reconciles and analyzes certain accounts at month-end for use in issuing financial statements. This position may also be responsible for portions of the daily accounts payable function to include data entry.   Job Duties: 70%   Treasury Functions and Accounts Payable to include data entry 20%   Analysis of general ledger accounts for month end closing process 5%     Credit collection and approval process 5%     Other duties as directed   Professional Characteristics: Priority will be given to a person with a 4-year or 2-year accounting degree or commensurate experience.     Personal Characteristics: An individual with the highest degree of personal integrity Ability to multi-task and enjoy daily challenges Ability to work in a small company environment Possess a thorough knowledgeable and be proficient with Microsoft Word and Excel Willingness to learn industry specific software Detail oriented in job performance Possess a sound understanding of the accounting cycle