Winn Companies

Summary: Manages the day-to-day leasing and marketing operations. Oversees the functions of apartment rentals, move-ins, and lease renewals. Deliver customer service that exceeds expectations to customers, residents and clients while always maintaining budgeted occupancy at the highest attainable rents. Reports to (Job Title): Property Manager or Senior Property Manager Primary Responsibilities 1) Lead development and implementation of marketing and leasing strategies, materials, policies, plans, and procedures specific to the property as required. 2) Interact directly with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, property tours, leasing apartments, qualifying prospects, following up on prospect leads, preparing lease documentation, completing move-in paperwork and procedures, maintain applicable databases, and ensure property interior and exterior areas are to standard. 3) Responsible to execute and ensure all marketing documents, supplies, reports, advertisements, and web contents are current and updated as necessary for assigned properties; based on property, regional or corporate initiatives. Cultivate relationships with area businesses, employers and real estate brokers to generate new business as well as remain current with local events and hiring trends that may have an impact on the property. 4) Deliver customer service that exceeds expectations for new and current residents. Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable. Review, prioritize and distribute resident service requests as required. Responsible to coordinate and oversee resident retention activities and events within budgeted guidelines. 5) Maintain knowledge and understanding of current and submarkets to include competitors and customers demographics. Identify pricing trends to stay competitive in the market for both new leases and renewals and present pricing strategies to supervisor for approval to implement. 6) Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.   Decision Making: Decisions are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Problems are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Sets goals and determines how to accomplish defined results with some guidelines. Manager or Director provides broad guidance and overall direction Required Education: High School diploma or GED Required Work Experience: 3 - 5 years Preferred Education: Associate’s degree Marketing or Business-related field Professional License/Registration/Certification: Certificate 1 Preferred NALP   Computer Literacy: Experience with computer systems required which, include web-based applications and some Microsoft Office applications which include Outlook, Word, Excel, PowerPoint or Access. Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers. Oral Communications: Comprehend and communicate complex verbal information in English to organization staff, clients, visitors and external customers. Knowledge: In-depth knowledge of concepts, practices and policies with the ability to use in complex varied situations. Teamwork: Work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Provide a high level of customer service to internal and external customers in a professional, service oriented, respectful manner using skills in active listening and problem solving. Flexibility/Adaptability: Work is varied every day, and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. Additional Preferred Qualifications/Skills: Knowledge of Yardi and/or RealPage software Managerial experience in property management, sales, or retail Attention to Task/ Work Pace Maintenance: Work requires close attention to task for work to be accurately completed. Intermitted breaks during the workday do not compromise the work.