Robbins Brothers

Sales Associate - The Sales Associate is responsible for building long-term relationships with guests, providing exceptional guest services, and meeting sales goals and objectives. You will craft initial sales offers, adeptly handle counter offers from the guest, and reach mutually beneficial agreements when closing the sale. Aspects of your role will include identifying buying signals, seeking the guest’s verbal commitment, and asking for the sale. You’ll be required to obtain product knowledge expertise, explore options at the guest’s request, and utilize resources to make the optimal sale. Throughout the guest experience you will maintain the integrity of Robbins Brothers sales practices by adhering to company policies and procedures. The Sales Associate works closely with their managers in all aspects of the retail store function.  You’ll be accountable for modeling, advocating, and adherence to company policies and procedures.   Floor Manager - The Floor Manager acts as co-owner of the Retail Store Operational Plan in collaboration with the General Manager and is responsible for ensuring that performance objectives are met. A key aspect of the role is to maximize all sales opportunities by matching the “right sales associate” to the “right guest”. In your role you will address or delegate customer concerns by following Robbins Brothers policies and procedures. The Floor Manager maintains a continual awareness of security concerns involved in operating the store. The Floor Manager collaborates with the General Manager in all aspects of the store’s operation. Partners with all other functional heads to achieve company objectives. You will assist in the screening and interviewing of store associate candidates. A central responsibility for the Floor Manager is to train store associates and provide long-term coaching for their professional development. You will give specific input for sales associates performance evaluation and succession planning. The Floor Manager demonstrates both sales and management competencies, and acts in the best interest of the Robbins Brothers organization at all times.     Office Coordinator - The Office Coordinator is a multi-dimensional position where you can learn the foundations and best practices of retail operations in the jewelry sales industry. In this role your responsibilities are focused on accurately managing the operational activities of the store. This position requires you to utilize your attention-to-detail, precision orientation, and understanding of computer systems daily. You may lead and direct a small team to ensure the office functions of the store are completed. You will ensure special orders, design in service, repair orders, product inventory, and point of sales entries are completed accurately. In addition, you will communicate with guests onsite, as well as via telephone, email, and text. Over your tenure, you will have the opportunity to learn about the legendary Robbins Brothers sales process and best practices of retail store operations. At all times, you will adhere to the company’s operational and security policies and procedures involved in running our stores.  The Office Coordinator works closely with the General Manager, Floor Manager, Operations Manager and Guest Experience Representative in all aspects of the retail store functions. You will be responsible for modeling, supporting, and adhering to Robbins Brothers company policies, procedures, and values.   Guest Experience Representative - The Guest Experience Representative works closely with the Office Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company values.   Master Jeweler - The Master Jeweler is responsible for overseeing all aspects of the Jewelers room.  He/she will perform the custom work that needs to be done to drive store revenue as well as perform basic sizing, soldering & prong settings in all precious metals. The Master Jeweler will also be responsible for servicing customers’ needs with respect to POMP/JSP, cleanings, and Lifetime Warranty Check-ups in an immediate, positive and caring manner. He/she will be responsible for conducting opening/closing/scheduled maintenance for the jeweler’s room and shop equipment while progressively advancing jewelry repair & manufacturing techniques. He/she will do the ordering for materials and tools needed to keep the shop running and stay within the allotted budget. The Master Jeweler is responsible for the Jewelers safety training for new hires within the store team as well as training and development of the other Jewelers within their Jewelers room. The Master Jeweler works closely with the General Manager to achieve store objectives and is responsible for modeling, support and adherence to company values.