Ticket Office Agent

  • Entertainment Cruises
  • Boston, MA 02210, United States
  • Mar 01, 2019
Full time Customer Service

Job Description

Job Summary:

Inspired by our commitment to excellence, Shipmates at our Company* create unforgettable memories for our guests. The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude.


Essential Functions:

  • Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
  • Address guests by name and recognize their special occasions
  • Explain products or services and prices, and answer questions from customers
  • Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
  • Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
  • Resolve customer complaints regarding booking, ticketing and special boarding needs


Additional Responsibilities:

  • Contact guests about changes to their cruise date, time or departure location
  • Other duties as assigned by the manager or supervisor on duty



The successful ticket office agent will personally contribute to the unforgettable guest experience, be favorably viewed by supervisors and peers, and be swift and efficient in the execution of their assigned duties. Performance will be measured by departmental tests, management evaluation, and feedback from customers and peers on the city’s team.


Job Specifications / qualifications:

  • High school diploma or equivalency is required
  • Must have a minimum of 1 year customer service experience
  • Required to use computers and computer applications such as Microsoft Word & Excel
  • Must have excellent oral communication skills – expression, listening and comprehension
  • Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
  • Cash handling / basic math skills are required; agents collect money from guests, and return proper change
  • Must meet minimum state age requirements
  • Must be reliable, responsible and dependable
  • Must possess a service orientation
  • Must be careful about details and thorough in completing tasks
  • Must deal calmly and effectively with high-stress situations