Agent Outbound

  • Hilton Grand Vacations
  • Las Vegas, NV 89118, USA
  • Mar 01, 2019
Full time Customer Service Entry Level General Business Hospitality-Hotel

Job Description

Job Description

What will I be doing?

As a Outbound Vacation Advisor you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

– No Cold Calling (Warm Leads)

– Sales Recognition Program & Incentives

– State of the art Contact Center

– Energetic Work Environment

– Paid On Going Training

– Leadership Development Program

– Long-term Career Opportunities

– Worldwide Travel Benefits

What are we looking for?

 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma or GED
  • Must be 18 years old
  • Basic Computer Skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Great English communication skills verbally and written
  • Experience in service industry, sales, or customer service
  • Sales or timeshare experience 

Agent Call Transfer:

What will I be doing?

As a Call Transfer Agent you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

  • Selling mini-vacations packages for multiple property locations following the business rules for corporate telemarketing both in an inbound and outbound mode
  • Maintainan upbeat positive and motivated demeanor especially when interacting with Hilton guest, co-workers, supervisors and 
  • Maintainindividual sales and marketing goals for performance measures.
  • Ensuresguest meets minimum eligibility requirements to tour sales center.
  • Useteledirect application and Voice to sell and process package 
  • Distributesonly HGV authorized information, and ensures that information is 

What are we looking for?

 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • High School Diploma

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • 1 year commission sales experience
  • Basic computer skills
  • Inbound call center experience
  • Detailed and goal oriented
  • Timeshare industry knowledge
  • Ability to handle challenging customers and phone calls