Live Operations Support Representative

  • DoorDash
  • Phoenix, AZ
  • Feb 26, 2019
Full time Customer Service Entry Level

Job Description

We are looking to build a large and thriving team of Live Operations Support Representatives for a new part of DoorDash's business: DoorDash Drive

This is an exciting opportunity to be part of the team supporting the most pressing needs of thousands of DoorDash's partner Merchants, Customers and Dashers worldwide! You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. 

About the Role

In this role you will respond to live inbound inquiries from partner Merchants, Customers and Dashers worldwide. You will be expected to juggle phone, email and chat. This role calls for a self-starter who wants to be part of a new, dynamic and fast-moving team at DoorDash. This role will require the ability to flex to off hour shifts such as mornings, evenings, weekends and holidays.

You're excited about this opportunity because you will...

  • Handle all inbound issue resolution for DoorDash Drive’s partner merchants, customers and dashers worldwide, while maintaining a best in class experience in each and every interaction.
  • Address real-time issues, such as dispatching, payments, account questions, driver issues, or troubleshooting by email, phone and chat with tact and the utmost professionalism.
  • Develop a deep expertise in how DoorDash Drive’s processes, systems, and resources work, and how to use them to ensure positive outcomes.
  • Demonstrate strong communication skills and relationship-building.

We're excited about you because...

  • You have 1+ years in customer experience, customer success or operations roles.
  • You have experience in a fast-paced account management or customer service role
  • You have prior experience handling inbound customer issue resolution using email, phone and chat.
  • You have expert communication and interpersonal skills
  • You are driven--you are a highly motivated self-starter
  • You have a service mindset--you love helping people.
  • You have high EQ and are adept at building relationships.
  • You are meticulously organized--you can juggle both issue resolution & concise communication.
  • You have no problem juggling multiple tasks.
  • You're a innovative--you're not afraid to challenge the status quo
  • You're a strategic thinker--you love thinking about new opportunities or process improvement
  • You're a hustler with an entrepreneurial mindset and a bias to action.
  • You're comfortable in a rapidly changing environment.
  • You have a track record of maintaining a high-level of professional maturity

About Our Recruiting Process

Thank you for applying for this role! This section is meant to give you some visibility our recruiting process for this role

1) Apply--complete the form below to submit your application. Your resume and application details will be reviewed by a manager on the Live Operations team. The questions below in the application are meant to help us get a deeper understanding of your prior experience and qualifications for the role so we can move straight from application review to onsite scheduling. Completing the application will likely take you 15-20 minutes.

2) Onsite Interview--assuming the Live Operations team is interested in your background and experience you will receive an email requesting your availability for an onsite interview. We conducting interviews Monday - Friday in our office in the Biltmore area of Phoenix. You will meet with 2 Supervisors for 20-30 minutes each. To help us get a jump start on your availability for onsite interview, we are pre-asking for your availability for onsite interview in the application question below. PLEASE NOTE THIS IS NOT A GUARANTEE OF ONSITE INTERVIEW.

3) Join the team--assuming your onsite interview goes well, we will extend you an offer to join the team!