Security Officers provide effective high-visibility customer service, professionalism and dependability to guests, co-workers and client employees in an upscale environment. Primary Responsibilities: Greet guests in a cheerful and welcoming manner. Enforce rules, regulations, policies, procedures, of site and document any incidents. Patrol and maintain general security of assigned property as described in the Post Orders. Respond to reasonable business- related customer service requests, which are non-security related. Respond to security related complaints and ensure proper documentation is completed as required. Maintain and submit Daily Activity Reports, Incident Reports, Accident Reports, Hazard Reports, and Condition Reports. Reports must be legible and routed to Supervisor for distribution. Work under general supervision of Site Supervisor, Quality Control Manager and Branch Manager. Maintain consistent performance, attendance, uniform appearance, and professional grooming. Maintain professional communication with clients and patrons. Respond to emergency calls including medical, fire and damage to property. Use two-way hand radio to communicate with supervisor or other officers. Remain alert and vigilant while on duty. Assist other officers in a team-oriented environment. Qualification Requirements: Must be at least 18 years old. High School graduate or equivalent. Possess and maintain a valid State Guard Registration (guard card) from the state where employed. Have the legal right to work in the United States. Fluent in English (fluent in other languages in addition to English a plus.) Ability to read, write and understand and execute written orders, policies, procedures, instructions and handle requests and compile security reports for the client. Ability to stand in one location for extended period of times and or complete foot patrols as required by the site. Ability to respond to emergency or critical incidents and notify proper authorities as needed. Demonstrate a positive attitude, outstanding customer service skills, and take initiative in completing assigned tasks. Must be willing to accept shift work, weekends, holidays and overtime if needed.