Customer Advisor

  • GreatCall
  • 78259
  • Sep 09, 2019
Full time Other

Job Description

As a Customer Advisor, your role is to respond to a high volume (approximately 50-100 per day) of inbound customer calls providing support in the areas of billing and usage inquiries, service plan changes, retention, and reinforcing the value of services by identifying and proposing additional products. The Customer Advisor must have the ability to listen to customer needs and provide first call resolution. The ability to listen to customers’ needs, resolve expressed concerns, and reviewing the value of unique product and service solutions is the key to success as we strive to continuously improve quality and retain customers in a competitive and rapidly changing health and safety industry.