Call Center Customer Service & Sales Representative

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

We are looking for a results-driven Sales & Customer Service Representative to join our team in Tampa, Florida. In this role, you will engage with customers, address their inquiries, and promote our products and services. Your success will hinge on your ability to create positive customer experiences and drive sales.

Key Responsibilities:

• Handle calls from customers professionally and efficiently.
• Resolve customer issues and inquiries, ensuring complete satisfaction.
• Identify upselling and cross-selling opportunities during customer interactions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery and customer engagement.

Requirements

• 1+ years of experience in sales and customer service preferred.
• Strong communication skills—both verbal and written.
• Ability to work well in a team-oriented, fast-paced environment.
• Proficiency in Microsoft Office.
• Excellent problem-solving skills and a customer-focused mindset.
• A positive attitude and a drive to achieve sales targets.

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment