Customer Service Assistant

  • Tribe Transportation
  • Gainesville, GA, USA
  • Jun 14, 2021
Full time Customer Service

Job Description

Under the direct supervision of the Customer Service Manager, the Customer Service Assistant is responsible for supporting all Customer Service Representatives functions.

 

DUTIES AND RESPONSIBLITIES:

  • Primary responsibility for entering all customer orders into the Transportation Management system with accuracy and appropriate speed.
  • Assist in setting up load pick up and delivery appointments with all customers.
  • Understand and execute all customer requirements for freight temperatures and handling.
  • Update customer websites with load arrival and tracking information.
  • Advise, resolve and provide disposition information on load overages, shortages and damages as reported by the receiver.
  • Secure load delivery confirmation and post it to the customer website.
  • Serve as a backup for Customer Service Representative.
  • Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner.
  • Other duties and special projects as assigned by management.