Customer Service Representative

We have an excellent opportunity for a detail-oriented, proactive, energetic individual, who is dedicated to exceptional customer service to join our team.

Primary Responsibilities

• Respond promptly and accurately to customer inquiries regarding order status and product information, ensuring a high level of service and satisfaction.
• Process customer orders, modifications, and returns in accordance with established departmental procedures and quality standards.
• Demonstrate exceptional telephone communication skills and maintains a positive, solutions-oriented demeanor in all customer interactions.
• Collaborate with the accounting department to efficiently resolve credit-related issues and ensure seamless transaction processing.
• Provide timely and constructive feedback to internal teams regarding customer concerns, contributing to continuous improvement efforts.
• Work closely with the sales team to consistently exceed customer service expectations and support business growth.

Qualifications and Requirements

• Minimum 2 years of experience in a business-to-business (B2B) customer service / sales environment.
• Proficient in Microsoft Office Suite; focusing on Outlook, Teams, Excel, Word
• Computer savvy; knowledge of or quick to learn proprietary systems (ERP/ CRM) and tools.
• Excellent telephone communication abilities; capable of conveying information effectively and confidently.
• Ability to manage multiple tasks simultaneously, perform effectively under pressure, and meet tight deadlines.
• Strong analytical and problem-solving capabilities, with a proactive approach to resolving issues.
• Collaborative mindset with a strong orientation toward teamwork and shared success.
• Bachelor’s degree preferred; equivalent experience will be considered.