Intake Patient Care Representative

  • Aveanna Healthcare
  • Phoenix, AZ, USA
  • Nov 25, 2021
Full time Health Care

Job Description

Position Overview
The Intake Patient Care Representative is responsible for admitting new patients, verifying insurance information, and completing all applicable admissions paperwork. Completion of the accounts includes, but is not limited to checking prescription validity, authorization validity, insurance requirements, demographics, patient needs, and notation prior to shipping orders of medical supplies.

Essential Job Functions
• Enter demographics and other pertinent information into the digital system and ensure completion of all admission paperwork
• Verify insurance coverage, explain benefit information to patients and case managers, collect and process payments as applicable
• Identify patients’ needs, clarify information, research every issue and provide solutions
• Answer incoming calls for intake patients as well as assist with overflow hunt groups as necessary
• Meet daily, monthly, and quarterly metrics and goals set by management
• Communicate effectively with other departments to present solutions to any patient concerns
• Ensure work being performed meets internal and external compliance requirements
• Maintain confidentiality of all information; adhere to all HIPAA guidelines/regulations
• Various clerical work including faxing, scanning, and copying
• Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
• Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
• Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
• Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
• Upon employment, all employees are required to fully comply with Company’s policies and procedures.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
Job Description
Position Qualifications
Minimum Education: High school diploma or GED
Preferred Education: n/a
Minimum Experience: Minimum of 2 years related experience
Preferred Experience: Medical Office, Customer Service preferred
Required Certification/ License: n/a
Preferred Certification/ License: n/a
Supervises: n/a