Back Office Assistant

A Woman’s Choice is seeking for an experienced, flexible and energetic self-starter Back Office Assistant with a proven record of exceptional hands-on medical skills to join our team. We are a woman-owned and operated community-based abortion care provider. AWC provides quality, compassionate abortion care services to people throughout North Carolina and bordering states. Here, we honor the hopes and dreams of people who come to us for a variety of care services.

Summary of Key Responsibilities includes back office operations, administrative support, and medical records management.

• Great verbal and written communication skills; comfortable speaking calmly and kindly to people of diverse backgrounds and needs.
• Experience with Microsoft Office and Excel.
• Confirm patients ahead of appointments using computer software.
• Assist patients with problems that impact their appointment.
• Assist in gathering and giving patients information.
• Completion of daily accountability forms.
• Assist in light office duties such as copying, faxing, mailings.
• Work directly with the Clinic Manager to ensure patient support.
• We are seeking committed, positive, and capable candidates who excel in multi-tasking; are motivated by efficient procedures.
• Ensure patients are receiving AWC quality care and attention.

Summary of Skills:

• Ability to engage in a professional and courteous manner.
• Demonstrated flexibility in handling multiple tasks and working in different areas.
• Ability to prioritize and perform tasks under pressure and take direction and follow instructions.
• Verbal and written skills, the ability to document verbal communication in a legible, accurate and objective manner.
• Interpersonal skills, the ability to initiate and conduct two-way communication in a clear concise manner.
• Enhance health care practice by accepting ownership for accomplishing new and different requests.
• Possess a strong commitment to A Woman's Choice values.

Required Education, Experience, Knowledge, Skills, and Ability:

• Must be passionately pro-choice.
• Must be able to work on Saturdays.
• High school diploma or equivalent.
• Excellent communication skills.
• Enjoy working as part of a team.
• Demonstrated ability to be flexible.
• Prior experience in a medical-related field is preferred.
• Bilingual preferred but not required.

Benefits:

At 90-day eligibility period: Health, Dental, & Vision Insurance, Life insurance, and 401k

About the Clinic:

At A Woman’s Choice, we offer safe, effective, and affordable abortion care options from medication abortion and procedural abortions. Our clinics offer comprehensive reproductive health services including miscarriage management care, pregnancy testing, ultrasound testing, emergency contraception, birth control, and HIV/STI testing. We are licensed by state and federal agencies and certified by the abortion standard organization, National Abortion Federation.

AWC Core Values:

• Welcoming
• Compassionate
• Respectful
• Professional

• Non-judgmental support
• Dignity
• Empowerment
• High-quality care

We’re looking for a friendly and detail-oriented Front Office Assistant to join our team! If you’re fluent in both English (Spanish is a plus), love working with people, and enjoy keeping things organized, this could be the perfect role for you.

In this position, you’ll be the first point of contact for our clients, managing front-office operations, scheduling, and assisting with day-to-day administrative tasks. Your ability to communicate effectively in both languages will be key to delivering excellent service and ensuring smooth office operations.

Summary of Key Responsibilities:

• Welcomes patients and visitors by greeting them warmly.
• Check patients in and out.
• Great verbal and written communication skills Comfortable speaking calmly and kindly to people of diverse backgrounds and needs.
• Experience with Microsoft Office and Excel.
• Confirm patents ahead of appointments using computer software.
• Assist patients with problems that impact their appointment.
• Assist in gathering and giving patients information.
• Completion of daily accountability forms.
• Assist in light office duties such as copying, faxing, mailings.
• Work directly with the Clinic Manager to ensure patient support.
• We are seeking committed, positive, and capable candidates who excel in multi-tasking; are motivated by efficient procedures.
• Duties include front desk operations, administrative support, medical records management.
• We welcome candidates who are an energetic self-starter.

Summary of Skills:

• Ability to engage in a professional and courteous manner.
• Demonstrated flexibility in handling multiple tasks and working in different areas.
• Ability to prioritize and perform tasks under pressure and take direction and follow instructions.
• Verbal and written skills, the ability to document verbal communication in a legible, accurate and objective manner.
• Interpersonal skills, the ability to initiate and conduct two-way communication in a clear concise manner.
• Enhance health care practice by accepting ownership for accomplishing new and different requests.
• Possess a strong commitment to A Woman's Choice values.

Required Education, Experience, Knowledge, Skills and Ability:

• Must be passionately pro-choice.
• Must be able to work on Saturdays.
• High school diploma or equivalent.
• Excellent communication skills.
• Enjoy working as part of a team.
• Demonstrated ability to be flexible.
• Prior experience in a medical-related field preferred.
• Bilingual preferred but not required.
• Be detail-oriented and able to perform repetitive tasks without error.
• bilingual preferred

Benefits:

At 90-day eligibility period:

• Health, Dental, & Vision Insurance
• Life insurance