Supervising Program Technician III

Under the direction of a Tax Administrator I (TA I), the Supervising Program Technician III plans, organizes and directs the activities of Taxpayer Assistance Group (TAG) by leading and directing the work of staff charged with responding to the telephone, correspondence and Internet e-mail contacts from the public. The supervisor is responsible for creating and nurturing an environment which promotes team building and open communication at all levels through the group and encourages innovative ideas for continuous improvement of systems and processes in order to improve services to the Group's internal and external customers.