Front Desk Associate

The Front Desk Associate is a highly visible, customer service focused position.  The ideal candidate for this position is someone who is enthusiastic, compassionate and knows how to give a memorable first impression to all patients and guests.  Duties include maintaining all front desk activities such as: scheduling appointments, greeting patients and vendors, performing Inbound and Outbound calls/faxes/emails, insurance verification, and accepting payments. 

Responsibilities:

• Collect and enter patient data while checking the accuracy of existing data.
• Prepare appropriate paperwork for patient appointments.
• Verify patient insurance and/or financial responsibility.
• Demonstrate professionalism in appearance, language, and demeanor.
• Properly greet all who enter the office and check patients in accordingly.
• Scan patient data into appropriate charts.
• Monitor patient wait times.
• Schedule patient appointments in person or over the phone.
• Answer phone calls and transfer calls to the appropriate departments.
• Monitor office supply levels.
• Complete office opening and closing procedures.

Minimum Qualifications:

• High school diploma or equivalent.
• Six (6) months of customer service experience and basic knowledge of the medical insurance process.
• Language skills adequate for high-level written, interpersonal, and telephone communication.

Preferred Qualifications:

• ASC/Medical Office experience.
• EMR/EHR systems experience.
• Proficient with Microsoft Word and Excel.