Job Description
POSITION SUMMARY:
To be responsible for the marketing and leasing of apartments, to represent the property in a professional, and courteous manner; performs as instructed in the Policy and Procedures Manual; comply fully with Fair Housing Laws and operate the property in compliance with the local State and Federal regulations.
MAJOR JOB DUTIES/RESPONSIBILITIES:
- Assists in all types of office and leasing operations on a daily basis to include but not limited, answering the telephone, screen applicants, maintaining waiting list, setting appointments, greeting the public, showing the property to prospective residents, filing, computer input, etc.
- Must be knowledgeable in property information including rents, amenities, square footage, deposits, rental occupancy standards, etc.
- Prepares move-in paperwork and performs a move-in orientation with new residents, as requested.
- Assist in leasing and marketing efforts.
- Assist in resident certification and re-certifying eligibility and income requirements.
- Inspect all units using UPCS or HQS standards as required by the Policy and Procedures Manual ensuring each unit will sustain high performance rating when inspected for compliance to include final inspection of make ready units.
- Participates in an on-going property improvement and marketing plan.
- Ability to work evenings, overtime, and weekends, as needed.
- Attend employee meetings and training seminars, as requested.
- Ensures that the resident files and any other filed related to the property are well maintained.
- Performs other duties as assigned.
EDUCATION & KNOWLEDGE REQUIRED:
A high school or GED diploma and one-year experience in affordable housing (HUD subsidized) management or equivalent administrative experiences.
Knowledge of general office duties/management with basic accounting principles.
EXPERIENCE/SKILLS/ABILITIES REQUIRED:
- Sound organizational skills.
- One or more year’s knowledge of Microsoft office products and housing software
- Experience with office equipment: calculator, copier, faxing, answering phones and scanning.
- Valid Driver’s License
- Provides own transportation.
- Certified CPO Occupancy Specialist (Section 8 housing)
- Certified LIHTC Manager (Tax credit Housing)
- Certified HQS Inspector if necessary
Planning Orientation: Demonstrate competency in marketing planning processes; ability to understand and commitment to integrate the contributions to be made through this function, assessing, allocating the use of resources (material, staff, capital) in a prudent and orderly manner, monitoring, measuring the marketing plan.
Positive Thinking & Attitude: Maintains a positive work environment by creating job motivation, remaining enthusiastic about taking on challenges, demonstrating an “I care” attitude, approaching others in a pleasant, happy, and upbeat manner, and always finding the positive aspect of a negative situation. Proven to resolve conflict in positive ways.
Produce written correspondence that is highly accurate (grammar and spelling).
Ability to use interpersonal skills using tact, diplomacy, patience and courtesy.
COMMUNICATION & CONTACTS REQUIRED:
Employee interacts daily with Staff, prospects, residents and vendors. Employee is expected to present ideas clearly and influentially through various means; identifies/shares important information in a timely manner; appears knowledgeable and confident in communicating information.
DECISION MAKING RESPONSIBILITIES:
Instructions to the employee may be general or specific in nature. Routine duties are initiated and completed by the employee with minimal or no supervisory direction. Complex problems or situations not covered by instructions are usually referred to the supervisor for occurrence.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Work is primarily indoors and involves the normal risks and discomforts associated with an office environment, exposure to outdoor weather is involved when the employee is walking the property or conducting other business which requires leaving the office.
Required to walk and inspect the property daily in all types of weather.
OTHER:
Ability to work/interact as a team player.
Bilingual (English/Spanish) preferred
