Customer Experience Track – Banking & Customer Success
- Year Up United
- Pittsburgh, PA, USA
- Feb 18, 2026
Job Description
The Customer Experience track prepares you to work directly with clients, understand their needs, and help them reach their goals. You’ll learn customer communication, relationship building, problem solving, navigating tough conversations, and using CRM systems. For the banking side, you’ll also learn cash handling, financial products, and how to process banking transactions.
This track leads to roles like Relationship Banker, Associate Banker, Customer Success Specialist, Client Service Associate, Wealth Management Client Associate, and Virtual Banker. It's great for anyone who enjoys helping people, working with customers, and being part of a professional team.
Year Up United is a national career training program that helps young adults ages 18 - 29 move into real professional roles in one year or less. The program is tuition free and begins with a Learning and Development phase where students build hands on skills in business, technology, customer experience, and financial operations. After completing this phase, every student moves into a paid internship at a partner company like Bank of America, JPMorgan Chase, Salesforce, and Linked. This internship brings your training to life, builds your resume, and can lead to full time roles. Year Up United gives you real skills, real support, and a clear path into strong careers with over 70% of our alumni moving into roles aligned with our career pathways.