Front Desk Associate- Spanish/English

The ideal candidate for this position is someone who has is fluent in both Spanish and English is enthusiastic, compassionate and knows how to give an impeccable first impression to patients and guests.  Duties include maintaining all front desk activities such as scheduling appointments, greeting patients and vendors, performing inbound and outbound calls/faxes/emails, insurance verification, and accepting payments.

Responsibilities:

• Greet patients and visitors in a courteous, professional, and timely manner.
• Check patients in and out for appointments, ensuring all demographic and insurance information is accurate and up to date.
• Verify insurance eligibility and obtain authorizations or referrals as required.
• Schedule, reschedule, and confirm appointments for providers and imaging.
• Collect co-pays, deductibles, and outstanding balances in accordance with practice policies.
• Maintain accurate and organized patient charts, ensuring confidentiality and compliance with HIPAA regulations.
• Answer incoming phone calls, respond to inquiries, and route calls/messages to appropriate staff.
• Coordinate with clinical and administrative teams to ensure efficient patient flow and communication.
• Assist with new patient registration, pre-visit paperwork, and electronic health record (EHR) updates.
• Support front office operations, including faxing, scanning, and document management.
• Participate in staff meetings, training sessions, and quality improvement initiatives.
• Uphold organizational policies, procedures, and service excellence standards.

Minimum Qualifications:

• High school graduate or equivalent.
• Fluent in both Spanish and English (spoken and comprehension).
• Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
• Proficient with Microsoft Word and Excel.

Preferred Qualifications:

• Medical Office experience preferred.
• EHR systems experience preferred.