57 Customer Service jobs

  Responsible for the end-to-end processing for resolving escalated customer concerns Works directly with cross-functional departments and investors to reach a resolution acceptable to all interested parties Resolves escalations in a manner that avoids delinquency and/or negative customer impact as applicable, or assists customer in taking payments to maintain a current status Documents all interactions/account activities with concise and detailed account notes Participates in meetings to discuss/update management, other departments, and/or investors on complaint status/issues as needed Maintains a high level of professionalism in difficult communications with customers, other departments, investors, and external partners Adheres to all Dividend policies and procedures, including State and Federal collection regulations Other projects and duties as assigned

GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. This position will be in either the San Diego, CA or the Las Vegas, NV office. ESSENTIAL DUTIES AND RESPONSIBILITIES: Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application Assist customers with payment and billing questions Communicate and coordinate with internal departments as needed Follow up on customer interactions Perform customer identity verifications Document customer Interactions with concise and detailed account notes Adhere to all Dividend policies and procedures Other projects and duties as assigned MINIMUM KNOWLEDGE AND SKILLS REQUIRED: Bilingual (English/Spanish) preferred but not required Must be available to work evenings and weekends and potentially in a remote work environment (position is local to either San Diego, CA or Las Vegas, NV) At least six months recent call center experience required High school graduate or equivalent Able to multi-task while providing accurate, efficient and exceptional service Excellent communication skills and a positive demeanor Proven organizational skills and ability to prioritize Experience with CRM required (salesforce preferred) Analytical and data driven Ability to work well independently Excellent interpersonal and communication skills Call center hours are M-F, 6am-8pm PT and Sat 7am-6pm PT

The Customer Advocate role is a unique combination of a few different things but long story short, you’ll be the face of Carvana. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You’ll have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind.

The responsibilities of this position include planning, scheduling and directing employees who perform wheelchair assistance and other passenger assistance services in their daily assignments. Supervisors are also responsible for coordinating with management and dispatch to ensure passengers are assisted in a safe and timely manner, equipment is set-up in advance, and safety procedures are consistently followed.

To provide special assistance to elderly passengers and passengers with disabilities and to provide an exceptional customer service experience at DIA (Denver International Airport). You will meet passengers on arriving and connecting flights to provide wheelchair or some walking assistance through the concourses to baggage claim, ground transportation, or to their next gate (if applicable). The same service is provided for passengers departing on flights from the DEN airport.

An innovative parking boot solution to manage a scofflaw program more effectively, collecting more of the unpaid parking citation revenue for cities and universities, through better technology. Our patented self-releasing parking boot, coupled together with our data analytics solution, delivers a customer-friendly highly effective vehicle booting solution for municipality and university parking enforcement programs.   Job Overview Call Center Representatives are responsible for managing inbound calls regarding parking violations. Maintain a high level of professionalism, update real time customer information on all applications. Coordinate, follow up, track customer issues, and provide solutions with all appropriate staff to ensure timely resolution. Key Responsibilities and Skills Manage large amounts of inbound calls in a timely manner Follow communication scripts when handling different topics Identify customers' needs, clarify information, research issue, and provide solutions Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Outbound follow up customer calls   Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject topossible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.     POSITION REQUIREMENTS Bilingual Spanish Speaking Computer literacy Attention to detail Data Entry Comfortable working in a fast-paced environment Strong verbal and written communication skills   Adaptability and flexibility Strong time management and organizational skills Ability to multi-task and set priorities 1-2 years of customer service/call center experience preferred Reliable Internet Service Wi-Fi Quiet and Equipped Workspace     Risetek Global is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Risetek Global is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Risetek Global are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present militaryservice, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Risetek Global will not tolerate discrimination or harassment based on any of these characteristics.     Job Types: Full-time, Part-time Pay: $13.00 - $15.00 per hour

Main Duties and Responsibilities:   To interact with the customers/clients in order to answer questions, resolve support issues, improve credibility, and nurture relationships.   Job Responsibilities:   Must have good communication skills Maintains a positive, empathetic and professional attitude toward customers at all times Responds promptly to customer inquiries Communicates with customers through various channels; chat, email & phone Acknowledges and resolves customer complaints Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly Processes orders, forms, applications, and requests Keeps records of customer interactions, transactions, comments and complaints Communicates and coordinates with colleagues as necessary Provides feedback on the efficiency of the customer service process Provides comprehensive and professional customer support to ensure customer satisfaction   Qualifications:   Proven customer support experience Track record of over-achieving targets Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively High school diploma or equivalent   Benefits:   Health Dental 401k Disclaimer:   The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.   SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.  

At EnerBank, the Independent Contractor Division Consultant is responsible for determining which customer leads meet the bank's minimum requirements and providing administrative support through servicing a high volume of incoming calls. EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers. Primary Responsibilities Answers a high volume of incoming calls to prescreen leads and verify eligibility for EnerBank lending programs Communicates with homeowners and contractors to understand their needs via phone and email Works closely with division manager on scheduling, complaint resolution, contractor research, and other support as needed Assists in the accurate input of customer relationship information This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act. Requirements High School Diploma or GED and two (2) years of customer service experience in a banking environment Preferences Associate's degree or four (4) years of total related work experience Skills and Competencies Ability to be reliable, punctual, and work overtime as needed Ability to handle multiple priorities, work in a fast-paced environment, and make decisions quickly while demonstrating adaptability Excellent customer service skills with an emphasis on active listening, diplomacy, persuasion and problem resolution Organized with a strong attention to detail Proficient in Microsoft Office (Word, Excel, Etc) Strong verbal and written communication skills The EnerBank Division Consultant is an onsite position offered from our Mooresville, NC office that offers a standard, full time business hour schedule, Monday through Friday. This is considered a foundational role within the bank and has the opportunity to develop into various promotional roles after approximatley 1 year + of service. Additionally, this position is currently offering a sign on bonus of $1,500 for those who join the team prior to year end 2022! Position Type Full time Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.    

We are seeking a Field Service Technician to support service operations by providing testing, preventive maintenance and repair of HEPA filtered devices, including Biological Safety Cabinets, Clean Benches, and Clean rooms.   What you will do in this role: Provide testing, preventive maintenance and repair of HEPA filtered devices Using our test equipment, service air filtration equipment at medical and research facilities Responsibilities will include routine service, troubleshooting, installation and maintenance. A company vehicle is provided, overnight travel can be anticipated   Qualifications: Field service experience preferred Candidates required to have a sound mechanical and electrical aptitude Strong customer service focus & excellent customer contact skills. Strong troubleshooting skills and mechanical aptitude desired. Calibration or HVAC experience in the pharmaceutical and biomedical fields are highly desired Valid Driver's License and a clean driving record Must be willing to travel on a daily basis Strong computer, scientific and organizational skills   Additional Information: ENV offers a competitive salary and full benefits package including: Company vehicle and fleet fuel card Health, Vision, and Dental Insurance Company paid Life and accidental death Insurance Short and long term disability 401k plan Vacation, sick, personal days and holidays. HSA and FSA accounts   Position Requirements: Able to lift and/or push up to 50 pounds. Able to stand and walk for extended periods of time. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. COVID Vaccine is required due to the clients we serve.   ENV Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, nation

The Funeral Support Associate is responsible for providing professional assistance to the Funeral Director at funeral services for the family of the deceased, including professional and ancillary services with established standards and practices. Position must maintain optimum levels of customer service. Assists Funeral Director with services Greets families and guests in a caring and comforting manner Drive company vehicles in safe manner Assists in transportation of flowers and responsible for tracking of flower cards before services Set ups register stand(s) and flower arrangements for services Distributes hand-outs and directs guests to register book Assists with answering phones, greeting families and other front office duties as needed Assist Transfer Associate team as needed Interfaces with Funeral Directors, Funeral Division, Staff members and families and guests May assist with leading services if Funeral Services Intern (FSI) is obtained Work flexible schedule to include multiple locations Promotes positive environment that effectively represents FFC’s Mission, Vision and Values Adheres to company dress code Safety sensitive position All other duties as assigned.   Requirements MINIMUM EDUCATION: High school graduate, or equivalent. MINIMUM EXPERIENCE: Two to five years’ experience in customer service  

French Funerals-Cremations, Inc., Albuquerque’s largest and longest family owned firm, is looking for a full-time Funeral Director/Funeral Service Intern to join the team.  If you have a passion to help others, enjoy working with a great team of professionals and a desire to learn, this may be a great fit for you.   The life of a funeral director/funeral service intern at FRENCH is exciting, challenging and no two days are the same.  You will be in a unique position to make a lasting difference in people's lives that they will never forget.   Though we value licensed funeral directors who have completed an accredited mortuary school, we are open to teaching the right person what they need to know to serve families in our community.   We also offer tuition assistance to qualified candidates who choose to pursue their professional credentials. We offer not only a competitive pay and benefit package but also a great life balance with generous paid time off, five-day work weeks, and very limited night responsibility.   As a commitment to our staff, we have chosen to close on Sundays and Holidays so that employees may spend this time with their families and loved ones.   This may be your opportunity to make a difference in your community while growing your career in an exciting new direction.   Requirements Minimum Education: High School Diploma / G.E.D Some college preferred Enrolled in mortuary school preferred but not required Minimum Experience: 1-2 years' experience in funeral home setting preferred Funeral Service Director Interns will be required to obtain State Licensure for FSI-Direct within three (3) months of hire and FSI-General within six (6) months.  Must have a valid driver's license and clean driving record.

The Customer Service Representative plays a vital role in customer retention by answering questions related to order status and assisting with the resolution of issues. This position will be responsible for answering customer emails, chats and phone calls throughout the day, primarily related to order status and resolution of issues. The representative will need to handle customer contacts with a professional and respectful attitude. They will be required to perform auxiliary tasks to help process customer orders when necessary. Representatives will need to be able to be self-motivated and must able to work alone and as part of a team.  Pay rates start at $15.00 an hour based on experience  Full Time and Part Time positions are available. Day and Night shift employees are wanted. Night/Part Time positions will not start until mid-August. Full Time Day Shift: 8:00am to 5:00pm Monday through Friday, some weekends may be required. Hours may be adjusted depending on the needs of the company.  Part Time Night Shift: 5:00pm to 10:00pm Hours may be adjusted depending on the needs of the company.   Responsibilities for Customer Service Representative:   Answer customer phone calls, emails and/or chats with a professional, respectful tone  Use various software to enter action items to resolve customer complaints  Track customer issues to completion and resolution using online systems  Maintain and exceed metrics assigned by the Lead and Supervisor of the department in answering customer contacts  Maintain a positive and professional attitude. Must be approachable, reliable and capable of leading  Communicate issues regarding production and personnel to your Lead/Supervisor  Work the required number of hours of employment. Overtime and weekend work will be required based on the seasonality of the business.  Perform any auxiliary functions requested by a Supervisor or Management.    Minimum Requirements for a Customer Service Representative:    High school diploma or equivalent  Proficiency in organizing and prioritizing tasks  Strong verbal and written communication skills  Ability to work quickly and efficiently in a high paced environment  Proficiency with computers, with a strong ability to process information in multiple systems at the same time  Ability to work both independently and within a team to complete projects  Call Center experience a plus IMPORTANT : This position is seasonal as it is in sync with the school calendar. There can be a disruption of work for a few weeks during the summer and winter months.  We are accepting resumes only. No phone calls will be accepted.  Job Types: Full-time, Part-time  Pay: From $15.00 per hour   

Customer Service / Sales Representative Fred Loya Insurance 401K, Health, Dental, Vision & Life Full-Time Position Why Work Here? “Competitive compensation package, great benefits, opportunity for growth” ***** NOW HIRING ***** Join Our Team - Customer Service Sales Agents Fred Loya Insurance, a leading provider of no hassle auto insurance since 1974 Rated Top 4 in Texas as “Best cheap car insurance in Texas for 2021” by MarketWatch a subsidiary of The Dow Jones A top Hispanic 500 Company Currently doing business in 11 states and expanding We are seeking motivated, outgoing individuals for our non-commission based Customer Service Sales Representative! Customer Service Sales Representative Responsible for quoting & selling new auto insurance policies, renewing policies, servicing existing policies, and marketing for possible new business. We seek to deliver Exceptional Customer Service to ALL our Customers. BENEFITS: * Bonus pay * Paid training * Paid holidays * Paid vacation days * Paid Sick days * Health / Dental / Vision/ Life and other plans available/ 401K Matching * Opportunity for rapid career growth advancement * Performance evaluations every 6 months * Immediate positions available * Gain experience working for an actual insurance company, not just an agency or broker QUALIFICATIONS: * Must be 18 years old * Bilingual (English/Spanish) a plus or required (depends on regional needs) * Business professional attire * High School diploma or equivalent * Full time employment * Pass State Licensing Requirements * Good customer service skills * Good communication skills * Reliable transportation * Computer literate - basic/intermediate * Goal oriented and self-motivated * Ability to approach potential clients and offer our services * Sales experience a plus but not necessary - Someone with the right attitude and good work ethic can be just as successful as someone with years of sales experience! Benefit Conditions: *Waiting period may apply *Only full–time employees eligible COVID-19 Precaution(s): *Personal protective equipment provided or required *Social distancing guidelines in place *Sanitizing, disinfecting, or cleaning procedures in place Apply today!  

Looking for  Servers  to join our team and help deliver the best guest experience possible!  Busy location  with great cocktails and amazing scratch food! Looking for friendly, smiling, outgoing people that want to give our guest an exceptional experience while making great money!  Base hourly pay + tips great earning potential Are you ready to join our team  of seasoned managers and  become part of Team Macayo’s at Kind Hospitality? Apply Today and Interview Tomorrow! KIND BENEFITS, Taking Care of our Kind Team Competitive Pay Medical Insurance with Blue Cross Blue Shield* Delta Dental & Delta Vision* GAP Insurance* Paid Time Off Holiday Pay (New Year’s Day, Easter, Thanksgiving, Christmas Day) Hourly Employee Referral Bonus Employee Meals & Discounts Excellent Growth Opportunities Promote from Within Culture *Eligible after one year of service and 1560 hours worked      

  Hybrid work environment Competitive Paid Time Off program with holiday and flexible paid time-off, including time off for volunteering and voting Industry-leading 401K retirement savings plan with matching and company contributions Student loan and 529 educational assistance programs Tuition reimbursement Supporting your health & well-being by providing you and your family programs to help you stay on track physically, socially, emotionally, and financially Adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discount The Opportunity *Training Class Starts     Schedule   8am - 5pm Monday through Friday 12pm - 9pm once per week 8am - 12pm one Saturday per month   If you are skilled at customer service and love to help people find solutions, this may be a great fit for you! You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements. We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance, and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices.   The Work Itself   Work closely with clients to understand their reason for delinquency and current financial situation to gain commitments for past due payments Offer suitable alternatives, in addition to explaining consequences of delinquency to customers in the attempt to resolve delinquency Document all accounts accurately, clearly, and concisely noting the reason for hardship and potential repossession loss, as well as adhere to all state and federal laws in the handling of accounts Demonstrate commitment to serving customer needs with the ability to problem solve or escalate special circumstance efficiently and with insight Respond to customer inquiries via telephone, Shaw workflows, and/or e-mails within an established time frame   The Skills You Bring   HS diploma or equivalent required.    Prior experience in financial services or similar industry preferred.   Associate's degree or Bachelor's degree in business or related field may be used in lieu of experience.   Bilingual skills (Spanish) are a plus.   Excellent listening, oral, and written communication skills.   Attention to detail.   Professional phone etiquette.   Skip tracing skills preferred.   Sales and/or persuasive negotiation skills.   Microsoft Windows and internet-based applications experience required. Basic typing/data entry skills. Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and Quality Assurance standards.   Ability to make informed decisions related to acceptable payment arrangements and next steps in collection action.   Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management.    Able to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.     How We'll Have Your Back   Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:   Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.   Who We Are:   Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.   Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.   Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.     We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.  

Job Coach   Responsibilities: The Job Coach (JC) provides job training, counseling and support for Careers/HIRE workers at community-based work sites. The JC models appropriate skills, behaviors and attitudes that support participants’ ability to become employed and independent through the Careers/HIRE program, which is designed to assist individuals with developmental disabilities prepare for, obtain and maintain employment. The JC has a diverse role that requires active involvement with other team members of the Careers program to ensure that participants successfully achieve employment goals.   Qualifications: Associates/Bachelor’s Degree preferred, HS Diploma Required. Valid NYS Driver’s License and ability to drive van when necessary.   Employment Skills Coordinator   Responsibilities: The Employment Skills Coordinator (ESC) is responsible for supporting individuals in their efforts to seek and maintain employment. The ESC provides training, evaluations, and support to individuals at job sites and in the community, as well as develops and implements applicable vocational training curricula as part of a vital team responsible for developing person-centered plans. The ESC is responsible for developing employment opportunities and for following up on job leads.   Qualifications: Bachelor’s Degree in field of education, human services or counseling required, along with one year of related experience in working with developmentally disabled populations highly desired. Must have a valid New York State Driver’s License for more than one year, and the ability to drive a van when necessary. Flexible Schedule required.       Case Manager   Responsibilities: The Employment and Community Services Coordinator will provide general case management and career coaching to program participants. The ECSC will assist participants to develop an Individual Service Strategy (ISS), document progress, provide life skills support and follow up with participants, post-program exit. The ECSC will work closely with the Coordinator for Workforce Development and DYCD to ensure compliance with the Advance and Earn training program directives.   Qualifications: Bachelor's Degree in human services, counseling or education required with a minimum of three (3) years of experience providing case management services to opportunity youth. Valid New York State Driver's license for more than one year with minimal violations.   Career Retention Specialist   Responsibilities: The Career Retention Specialist (CRS) provides job training, counseling and support for Careers/HIRE workers at community-based work sites. The CRS models appropriate skills, behaviors and attitudes that support participants’ ability to become employed and independent through the Careers/HIRE program, which is designed to assist individuals with developmental disabilities prepare for, obtain and maintain employment. The CRS has a diverse role that requires active involvement with other team members of the Careers program to ensure that participants successfully achieve employment goals.   Qualifications: Bachelor’s Degree required, preferably in field of education, human services or counseling. Valid NYS Driver’s License and ability to drive van required of those assigned to work crew programs.     To search current job opportunities and apply online our website: www.ahrcnyc.org                    or email your resume to marc.silverstein@ahrcnyc.org .                 Please note that all new hires must be fully vaccinated!   

Community Support Professional   Responsibilities: Supports individual with disabilities in becoming valued members of their communities. Supports behavior that enhances inclusion in their communities. Provide direct training and support in individuals’ home and/or community. Empowers individual and their family by providing the support and information necessary to make informed choices and decisions. Helps build the self–esteem and assertiveness necessary to lead a self-determining life. Use formal and informal methods to learn about the needs, interests and desires of individual. Assists individual in identifying the formal and informal supports available in his/her community, family and social network and works with the individual to develop and sustain relationships with friends, family and community members   Monday thru Friday   8am to 4pm . Qualifications: Minimum requirement of a high school diploma or GED.  Associates or Bachelor’s degree in field of Human Services preferred.  Preference of one year experience with individuals with disabilities.   Licensed Driver a Plus. Related prior experience will be considered in lieu of education. Knowledge of Home and Community Based Waiver, and the ability to keep up to date pertaining to such knowledge and interpret same. Understanding of Person-Centered Planning. Reasonable flexibility in work hours and ability to respond to the scheduling needs of the individual. Ability to establish and maintain a working relationship with program participants, families, staff and community agencies. . Excellent benefits include: medical paid by employer….no cost to you! vacation, vision and dental plans, generous paid time off, tuition assistance, 403B with employer match, plus opportunities for growth within the agency!   For current employment opportunities at AHRC NYC please visit our website:  www.ahrcnyc.org or send resume to john.persichilli@ahrcnyc.org   Please note all new hires must be fully vaccinated!   AHRC NYC is an Equal Opportunity Employer

Direct Support Professional (DSP)   Are you a Quality DSP candidate? If so, you are patient, compassionate, creative, and team oriented. You will support people with intellectual and developmental disabilities in community participation, advocacy, and building meaningful relationships. You must be able and willing to teach, provide counseling, and problem solve, while fostering a nurturing, personalized home environment.   Additional Responsibilities: The oversight of all safety and health considerations. Promoting skill development, interests, and hobbies. Assisting with Adult Daily Living skills (ADLs). Other personalized responsibilities including cooking, cleaning, hygiene, etc.   Qualifications: High school education/GED or equivalent required; additional education preferred. Professionalism; integrity; excellent communication skills. Patience is a MUST! Valid NYS Driver's License REQUIRED for most day and evening staff. Experience supporting People with Intellectual and developmental disabilities (I/DD) preferred. Willingness to support people's preferences for community, activities, work, leisure activities, the exercise of their rights etc. in various settings. Ability to stay alert and awake at all times; use a computer for data entry; schedule flexibility.     Assistant Manager Group Home   Are you a Quality Assistant MANAGER CANDIDATE? Desirable candidates will exhibit honesty, integrity, creativity, motivation, a sense of humor, lots of flexibility, tenacity, the ability to lead and supervise, excellent written and verbal communication skills, patience, the ability to deal with emergencies as they arise. We are currently seeking an Assistant Manager for several of our locations! The Assistant Manager will collaborate with the management team to ensure smooth operation of the residence; and provide direct supervision of direct support staff assigned to the residence under his/her jurisdiction. Qualified candidates must be able to work a flexible schedule and be willing to work weekends.   Additional Responsibilities: Collaborates with management team to ensure smooth operation of the residence. Provides direct supervision of direct support staff assigned to the residence under his/her jurisdiction. Provides training for staff and monitors all aspects of residential care and treatment including the safe operation of the residence.   Qualifications: Bachelor's Degree preferred, High School diploma or Equivalent required. Supervisory Experience in a residential setting. 1-2 years’ experience working with people of Developmental Disabilities. The ability to use a computer. Knowledge of OPWDD regulations. Valid Tri-State driver's license for more than one year with minimal violations.

Support the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Ensuring that sales transactions are completed accurately, maintaining precise work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications Stock shelves and set up displays, clean store equipment and load/unload delivery trucks Assist in making deliveries if necessary      WHOLESALE PRODUCT SPECIALIST: 22000BPO Company Name: The Sherwin-Williams Company Company Website : https://careers.sherwin-williams.com/home Company Contact: Naiomy Vega-Miranda Contact’s Email Address: Naiomy.Vega-Miranda@sherwin.com City and zip code the job is in: 7370 Sawmill Rd, Columbus, 43235 How to apply - by email or URL: https://jobsearch.sherwin.com/en/job-description?jobNumber=22000BPO   Company phone number: (216)508-0956 Company description: Our mission to cover the earth began more than 150 years ago when in 1866 Henry Sherwin and Edward Williams founded the Company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy of creativity, collaboration and innovation. That legacy continues today as we look ahead and continue to innovate for the future. With stores, distribution centers and facilities spanning the globe, we are able to deliver the best in paints, coatings and related products to our customers all over the world. Job title you are hiring for: Job Title: Wholesale Product Specialist Schedule: Full-Time (flexible scheduling available) Store Location: 7370 Sawmill Rd, Columbus, 43235 https://jobsearch.sherwin.com/en/job-description?jobNumber=22000BPO   Job description: Support the sales efforts at a Sherwin-Williams commercial paint store, servicing wholesale customers.  Assist customers in person and over the phone by determining needs and presenting appropriate products and services.  Ensure that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.  Stock shelves and set up displays, clean store equipment, and load and unload trucks.  Assist in making deliveries if necessary.     STORE ASSOCIATE: 220007UW Company Name: The Sherwin-Williams Company Company Website : https://careers.sherwin-williams.com/home Company Contact: Naiomy Vega-Miranda Contact’s Email Address: Naiomy.Vega-Miranda@sherwin.com City and zip code the job is in: 1297 Cameron Ave, Lewis Center, 43035 How to apply - by email or URL: https://jobsearch.sherwin.com/en/job-description?jobNumber=220007UW   Company phone number: (216)508-0956 Company description: Our mission to cover the earth began more than 150 years ago when in 1866 Henry Sherwin and Edward Williams founded the Company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy of creativity, collaboration and innovation. That legacy continues today as we look ahead and continue to innovate for the future. With stores, distribution centers and facilities spanning the globe, we are able to deliver the best in paints, coatings and related products to our customers all over the world. Job title you are hiring for: Job Title: Store Associate Schedule: Part-Time (flexible scheduling available) Store Location: 1297 Cameron Ave, Lewis Center, 43035 https://jobsearch.sherwin.com/en/job-description?jobNumber=220007UW   Job description: Support the sales efforts at a Sherwin-Williams paint store, servicing wholesale and retail customers. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Ensuring that sales transactions are completed accurately, maintaining precise work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications Stock shelves and set up displays, clean store equipment and load/unload delivery trucks Assist in making deliveries if necessary      WHOLESALE PRODUCT SPECIALIST: 2200099N Company Name: The Sherwin-Williams Company Company Website : https://careers.sherwin-williams.com/home Company Contact: Naiomy Vega-Miranda Contact’s Email Address: Naiomy.Vega-Miranda@sherwin.com City and zip code the job is in: 56 Westerville Sq, Westerville, 43081 How to apply - by email or URL: https://jobsearch.sherwin.com/en/job-description?jobNumber=22000CW4   Company phone number: (216)508-0956 Company description: Our mission to cover the earth began more than 150 years ago when in 1866 Henry Sherwin and Edward Williams founded the Company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy of creativity, collaboration and innovation. That legacy continues today as we look ahead and continue to innovate for the future. With stores, distribution centers and facilities spanning the globe, we are able to deliver the best in paints, coatings and related products to our customers all over the world. Job title you are hiring for: Job Title: Wholesale Product Specialist Schedule: Full-Time (flexible scheduling available) Store Location: 56 Westerville Sq, Westerville, 43081 https://jobsearch.sherwin.com/en/job-description?jobNumber=22000CW4   Job description: Support the sales efforts at a Sherwin-Williams commercial paint store, servicing wholesale customers.  Assist customers in person and over the phone by determining needs and presenting appropriate products and services.  Ensure that sales transactions are completed accurately, maintaining accurate work order files and formulas, pulling appropriate products from the sales floor or warehouse, and tinting and mixing them to customer specifications.  Stock shelves and set up displays, clean store equipment, and load and unload trucks.  Assist in making deliveries if necessary.    

SUMMARY:  Provides customers with courteous customer service in person or over the phone in; strives to retain present customers and develop new business by extending professional and efficient service. DUTIES AND RESPONSIBILITIES: Provides client with the status of their claim/ case. Able to handle a high volume of calls. Provides timely resolution of client’s complaints, concerns, and inquiries. Builds effective relationships and trust with clients by listening to their needs. Maintain open communication with attorney’s and supporting staff. Performs other related duties as assigned by management. Able to maintain a professional attitude and demeanor while dealing with difficult and/or disgruntled clients. QUALIFICATIONS: One to two years related experience or equivalent. Excellent customer service skills. Excellent verbal and written communication skills. Proficient on Microsoft Word, Outlook and Excel. Commitment to excellence and high standards. Strong organizational skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams. Ability to understand and follow written and verbal instructions Professional appearance and demeanor Ability to perform diversified clerical functions. Ability to effectively communicate with people at all levels and from various backgrounds. Must be able to speak, read, write, and understand Spanish. Acute attention to detail. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Compensation: Commensurate with experience Please email your resume in Word or .PDF format Please do not respond if you do not meet the required criteria.  

Western Paper  is currently seeking to fill open  Entry Level Office  positions. If you thrive in the details and take pride in the accuracy of your work, we have a role for you! Some of these positions include: ensuring customer orders are efficiently and accurately entered into our ERP system, applying customer payments to their accounts, etc. This is a great opportunity to learn about the day-to-day workings of a distribution company while also interacting with different internal team members, customers, and vendors. These positions will be located at our  Denver  location, and are full-time roles. We’re looking for exceptional people with the following attributes: Strong attention to detail Problem solving mindset Procedural in nature Comfortable with large amounts of data Analytical Ability to interact with customers in a professional manner Basic computer skills and competencies Self-starter What we offer: Benefits:  Health, vision, dental, and life insurance available. Bonus Program:  We love to recognize and reward good work and great accomplishments. Programs vary by department and branch. 401(k):  A generous 401(k) retirement plan with a company match. Paid Time Off:  Vacation and sick time programs, as well as seven paid holidays per year. Employee Purchase Program:  Team members can purchase products that Western Paper sells at a discounted rate.

  This is a position in the Command Center Organization within In Home Services. The Command Center is an organization consisting of five different strategic teams, all focused on optimizing efficiency in the field. This role will have the opportunity to interact with internal and external customers across the country. Accuracy, timeliness and effective communication are expectations for success in the Command Center. How to apply: https://jobs.dish.com/jobs/58862?lang=en-us

The Field Operations Supervisor/Manager provides leadership and manages overall direction for the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem solving abilities, excellent interpersonal skills and a customer service focus.   As a Field Operations Supervisor/Manager you will be responsible for directing, coaching, and developing technicians to create a high performing team that delivers the best customer service possible.  This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunity for advancement. How to apply: https://jobs.dish.com/jobs/63112?lang=en-us  

The In-Home Services organization supports thousands of talented employees in 125+ facilities delivering service solutions to customers in every zip code. Our installation technicians are leading the charge for better customer experience, educating and connecting more Americans with every home they visit. Our dedication to customer experience is paying off: in 2021, DISH earned the J.D. Power award for being #1 in Overall Customer Satisfaction for the fourth year in a row. How to apply: https://jobs.dish.com/jobs/63023?lang=en-us  

The Labor Relations Specialist provides support to the Labor Relations Manager in all aspects of Labor Relation issues, employee relations and recruitment of union staff as well as supports the Human Resources department with various initiatives as needed ESSENTIAL DUTIES AND RESPONSIBILITIES: Recruitment responsibility for successful results and partnership with temp labor vendor partners. Delivers training to all new Union and Temp to Perm staff; coordinates all new hire paperwork and ensures all pertinent information is entered into payroll/HRIS systems to ensure regulatory compliance Regularly interact with union employees regarding conflict resolution and assist in communication activities. Continuously improve employee relations through proactive efforts that include participation in Labor/ Management meetings, Safety Committee, Mechanical Training Program, etc. Effectively communicates ER programs Supports line managers with team effectiveness and efficiencies Advises managers on disciplinary actions and escalates to ER Manager as necessary Manages employee activities Facilitates engagement survey Provides support to ER Manager in all projects, etc. as needed Interacts with employee base to monitor/develop/foster positive employee relations Coordinates recognition programs Coaches and counsels line management and employees on policies and practices Maintains up-to-date technical knowledge of HR trends and best practices Availability across three (3) shifts to maintain strong labor relations. Special Projects: Assist the Human Resources department with various initiatives, including management training, implementation of organizational programs, and other department goals. This position may require overtime and/or weekend work. Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules. Attendance to work is an essential function of this position Performs other duties as assigned by Manager/Supervisor Special Demands: Stationary Position: From 1/2 to 3/4 of the day. Move, Traverse: From 1/2 to 3/4 of the day. Operate, activate, use, prepare, inspect, or place: None Install, place, adjust, apply, measure, use, or signal: None. Ascend/Descend or Work Atop: From 1/4 to 1/2 of the day. Position self (to) or Move (about or to): From 1/4 to 1/2 of the day. Communicate or exchange information: 3/4 of the day and up. Detect, distinguish, or determine: None. On an average day, the individual can expect to move and/or transport up to 10 pounds less than 1/4 of the day. QUALIFICATIONS: Required: Bachelor’s degree preferred and/or equivalent 2+ years of relative experience. Basic Mathematical Skills Basic Computer Skills: Ability to perform basic computer tasks and has the ability to operate common computer programs. Minimum Professional Proficiency: Ability to speak in a way that allows one to participate effectively in various conversations. Ability to read various types of standard items addressed to general readers. Intermediate Reasoning: Ability to apply common sense understanding to carry out instructions that may be furnished in written, oral, or diagram form. Ability to deal with problems that involve several concrete variables in standardized situations. Preferred: Ability to effectively present information to various people as the job requires. Ability to follow instructions and respond to management direction. Ability to identify and resolve problems in a timely manner. Ability to work independently and/or as part of a team. Ability to show success in managing employees. Experience with Labor Relations, Worker’s Compensation, Conflict Resolution, and Strong communication & interpersonal skills.   Equal Opportunity Employer/Vet/Disabled   If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Customer Service Representative (CSR) is responsible for providing best-in-class service to HomePro customers. Our representatives are positive, possess an attention to detail and effectively communicate solutions to our customers.  They play a critical role in delivering timely, accurate, and professional customer service to our customers by addressing inquiries and resolving complaints while providing a high level of customer support on HomePro products and services. This includes assisting customers with account questions, troubleshooting, scheduling, billing, and other inquiries. Essential Functions Interacts with customers to provide support and information on HomePro products and solutions.  Ensures that appropriate actions are taken to resolve customers’ problems and concerns.  Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in various software platforms.  Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.  Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise  Perform other duties as assigned 

Package Handlers: unloading or loading packages in vehicles or trailers. Mechanics: Have both automotive mechanics positions working our fleet of vehicles. Facility mechanics our conveyor systems. Management positions vary on responsibilities depending on job function.

Auto lender seeking experienced customer service/collection representatives with experience. Responsibilities may include: Field inbound calls from customers, make outbound calls to customers, process payments, update account information, and calculating payoff requests. Communicate with customers to pursue late payments via telephone, e-mail and mailings. Notify customers of payments during collection correspondence. Required Experience, Skills & Competencies: Automotive customer/Automotive finance service/collections interactive experience. Previous experience working in a call center environment. Outstanding written and verbal communication skills. Very customer service focused with an ability to treat customers in a professional manner. Multi-tasking skills. Computer proficiency with MS Excel and MS Office. Highly organized with an attention to detail. Pass a drug screen and background check. Preferred: Spanish speaking. Positive attitudes. Auto Finance experience Team players. You’ll receive: Competitive pay with benefits The ability to earn bonuses. A fun team environment. Training, coaching and support to help you succeed. Career advancement opportunities    

Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of Americans who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action (via phone, webchat or email) is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.    

Assist sales producers in completing customer service tasks, work with customers on billing, mortgage changes, and certificates, act as point of contact for customers during and after a claim, and more.   Job title you are hiring for: Licensed personal lines insurance agents   Job description: Quote, assist with onboarding, and handle renewals for personal lines clients.   Job title you are hiring for: Licensed life and health insurance agents   Job description: Quote, assist with onboarding, and handle renewals for life and health clients.   Job title you are hiring for: Administrative assistant   Job description:  Answering phones, responding to customer inquiries, data entry, mail, cleaning, and more

Job description:   Summary of Position The Call Center Customer Service Representative/Loan Processor provides superior effective customer service to customers. Assures accurate information has been provided to process loans properly. The Customer Service Representative/Loan Processor requires a solid understanding of integrity and demonstrates ethical behavior. This position has access to critical, sensitive, corporate systems and company & customer information.   Essential Roles/Responsibilities Handles high volume of Inbound/Outbound customer service calls for Loan Processing Obtains necessary information to process and complete loan files Examines documents to ensure accuracy and compliance with existing underwriting guidelines. Fulfills customer needs to ensure customer satisfaction Demonstrates basic knowledge of lending services and practices Other duties as assigned Education Requirements Required: High School Diploma or GED Preferred: Some college Qualifications Required: Experience with the following computer software: Microsoft Word, Excel, Powerpoint Preferred: 2 years of customer service and/or loan processing experience; experience with outlook exchange, the Internet, loan processing systems, Tran, Five-9, Veritrac, and Ideology knowledge and skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Integrity –The ability to exercise good business ethics and honesty Phone Etiquette- Demonstrates excellent phone etiquette pleasant phone demeanor at all time Product Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly Demonstrate Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position Problem Solving: May provide a basic level of problem solving Writing - Communicating effectively in writing as appropriate for the needs of the audience Speaking - Talking to others to convey information effectively Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Reading Comprehension - Understanding written sentences and paragraphs in work related documents Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do     Attributes Oral Expression - The ability to communicate information and ideas in speaking so others will understand Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences Written Comprehension - The ability to read and understand information and ideas presented in writing Written Expression - The ability to communicate information and ideas in writing so others will understand Speech Clarity - The ability to speak clearly so others can understand you Speech Recognition - The ability to identify and understand the speech of another person Physical Demands While performing the duties of the job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms.  Must be able to occasionally lift up to 5 lbs. Must be able to work with a moderate noise level office atmosphere. Work Environment The office is located at the MHA Systems office in Phoenix, Arizona.   This position description is a general description of the essential job functions.  It is not intended to describe all duties someone in this position may perform.  All employees of MHA Systems are expected to perform tasks as assigned by management, regardless of job title or routine job duties.    

The VITAS Healthcare Patient Care Coordinator is a member of the interdisciplinary team who effectively processes calls, answers general questions, provides information, and transfers calls to triage nurses when appropriate during alternate hours.    

The VITAS Healthcare Admissions Coordinator is a customer service professional who facilitates the conversion of referrals to admissions through the completion of the intake process and the use of effective communication, technology and customer service skills. An Admissions Coordinator interacts with patients and families, referral sources and program staff to enable the start of care for VITAS patients.  

Peer Specialists are individuals with a personal  lived experience of Mental health or Substance Use disorder who provide non-clinical support as a fully integrated treatment team member and educator for staff. Peer Specialists are role models of recovery values and principles. Peer Specialists help others to identify and understand the barriers to treatment and recovery, situations that lead to crisis, as well as  the strengths and personal wellness tolls needed for individual recovery growth and maintenance for individuals receiving services from inpatient or outpatient programs. Responsibilities: Provide peer support services to consumers in the program setting, community, or in the consumer's home--as directed by Supervisor. Accompany consumers at various community support meetings or events whenever it is appropriate and provide follow-up services to consumers in a 1 to 1 setting, by phone, or by mobile visits. Advocate for consumers and for the recovery message by actively participating in staff meetings, treatment team meetings, etc. and appropriately interjecting the consumer viewpoint and recovery goals. Demonstrates knowledge and application of Wellness Recovery Action Plan, Personal Medicine, and Mental Health Advanced Directives documents and being able to share own recovery experience. Maintain appropriate boundaries, as described peer orientation trainings. Assist consumers in identifying natural supports and resources in the community and educate consumers on how to utilize them in the recovery process. Monitor consumer progress with recovery goals and provide feedback as appropriate to consumer, family members, and clinical staff. Assist consumers in recovery management, including identifying recovery goals, barriers to achieving these goals and strategies to meeting goals. Maintain all required paperwork and documentation in a timely manner, as directed by Supervisor. Teach problem solving and social skills to consumers individually or in a group setting, through role modeling, coaching, and skill building in such areas as money management, transportation use, time management, etc. Qualifications High School Diploma or equivalent. Certified Peer Specialist or Certified Recovery Specialist certification is preferred. Have lived experience and a self-disclosed primary mental health diagnosis, having experienced the recovery process, and willing to share experiences to the benefit of consumers served. Basic understanding of mental health and co-occurring disorder conditions or substance use that interfere with the activities of daily living and mental health wellness. Progressed in own recovery and have basic understanding of the recovery principles: Hope, Personal Responsibility, Empowerment Skills, Self-Advocacy, Educational Opportunities, and the importance of using personal and community Supports. Able to articulate to consumers, families, and to interested stakeholders that peer support is a non-clinical service to promote recovery wellness. Entry-level competency using a computer, including email use and Microsoft Word Licensure, Certifications, and Clearances: Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) CCM training is required within 30 days of hire and annually thereafter Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal OAPSA UPMC is an Equal Opportunity Employer/Disability/Veteran   ***Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.***   Total Rewards More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.   Our Values At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety , Dignity & Respect , Caring & Listening , Responsibility & Integrity , Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.    

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a passionate Crisis Clinician Supervisor to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information please visit:  https://www.upmc.com/services/behavioral-health/resolve-crisis-services Under the direction of the Crisis Program Director, the Crisis Clinician Supervisor is responsible for assisting in the consumer service and clinical services. Primary responsibility is answering calls from community professionals and persons to the Call Center. This includes, but is not limited to, answering question, call routing, obtaining clinical information and scheduling outpatient evaluations, responding to telephone crisis, and documentation of all calls previously mentioned.   ***This position is sign on bonus eligible: $3,000 with a 2 year commitment or $5,000 with a 3 year commitment. *** Responsibilities: Works with the Crisis Clinicians to increase staff retention, manage or address staffing corrective actions. Provides supervision. Provides oversight of staff development/ training, building initiatives. Works with the training team to develop trainings for staff, new hire onboarding/ orientation Participates in case consultation(s). Works with the Clin III to increase the expansion in walk in/ residential, decrease overtime across the departments. Identify areas of improvement and or need IE CACTIS is walk in/ residential program. Collaborates with senior leadership. Participates in high utilizer meetings. Manages crisis situations effectively. Participates in building wide meetings with senior leadership. Project and Program analysis. Oversight and participates in building wide quality initiatives. Qualifications Masters Degree in Psychology, Counseling or Social Work with four years crisis experience. Includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments. Experience in mental health crisis intervention, case management, or in home therapy preferred. Excellent, recovery-oriented interpersonal relations. Licensure in Social Work or Professional Counseling is preferred. Licensure, Certifications, and Clearances: CCM training is required within 30 days of hire and annually thereafter Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran   Total Rewards More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.   Our Values At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety , Dignity & Respect , Caring & Listening , Responsibility & Integrity , Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.    

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for a passionate Crisis Technician to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information please visit:  https://www.upmc.com/services/behavioral-health/resolve-crisis-services The part time Crisis Technician I will assist in consumer services, while maintaining a warm, friendly, and hospitable environment. This individual will answer questions, obtain clinical information and documentation of all duties previously mentioned. Responsibilities: Act as a member of the recovery team to provide direct care to individuals and families of the walk-in & structured residence based on CSSP principles, recovery, and rehabilitation model of care. Provide supportive counseling to promote consumer stability by utilizing a person centered, strength-based model of intervention. Participate as member of a multidisciplinary treatment team, working in conjunction with crisis care staff, program staff, and physicians and participate in the development and implementation of treatment plans. Aid with ADLs, hygiene and laundry as needed. Manage crisis situations effectively using positive approaches. Meet standards for documentation and completes all required paperwork. Use motivational interviewing with Consumers in a crisis office/residential setting. Participate in interdisciplinary activities such as staff meetings. Maintain the therapeutic milieu, including safety. Qualifications High school diploma or equivalent. B.S. degree preferred. Crisis experience preferred. Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies. Provide direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment. Excellent interpersonal relations and disposition that is warm, friendly, caring, kind, and hospitable toward consumers and colleagues. Ability work efficiently and independently in crisis setting. Ability to work collaboratively within a multidisciplinary team. Ability to work under stress, with an unpredictable consumer flow. Flexible schedule; rotating shifts. May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another. Licensure, Certifications, and Clearances: Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal UPMC is an Equal Opportunity Employer/Disability/Veteran   Total Rewards More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.   Our Values At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety , Dignity & Respect , Caring & Listening , Responsibility & Integrity , Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.    

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.  For more information, visit:   https://www.upmc.com/services/behavioral-health/resolve-crisis-services We have Full Time, Part Time and Casual Crisis Clinician II positions available! Candidates must be able to work varying shifts: daylight, evening, nights, weekends, holidays - with openings in the following departments: Mobile Phones Walk-In Overnight *** All Full Time and Part Time positions are Sign On Bonus eligible (excludes Casual) *** Full Time: $3,500 with a 2 year commitment or $5,000 with a 3 year commitment Part Time: $1,750 with a 2 year commitment or $2,500 with a 3 year commitment The Crisis Clinician II is responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to crisis related situations from community professionals and persons within Allegheny County. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned.  Manages a caseload for the shift Obtaining clinical information in the medical record Provide supportive counseling to consumers to promote stability Work efficiently and independently in crisis setting Support consumer and negotiates appropriate referral services Collaborates with the Crisis Clinician III such case consultations Meets documentation and completes all required paperwork Completes face to face crisis assessments Responding to telephone calls from consumer(s) community and natural supports Manages crisis situations effectively Complete case reviews Participates in interdisciplinary staff meeting and activities Completes quarterly case reviews Provides supportive counseling to promote consumer stability Support consumer and suggest/ recommend appropriate referral services Obtain authorizations or Precert information for consumers that transition into the Residential Program Managing crossover across the shifts Responding to telephone calls relating to the clinical services or consumers Ability to manage a caseload as needed while maintaining the role as the lead clinician on shift. Responsible for assisting consumer and clinical services with case consultation Participates in orientation for new crisis Clinicians Serves as the lead clinician and responsible for overseeing daily functions Qualifications Bachelors Degree in Psychology, Counseling or Social Work with three (3) years clinical experience with one year crisis experience OR Masters Degree in Psychology, Counseling or Social Work with two (2) years clinical experience Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments Experience in mental health crisis intervention, case management, or in-home therapy preferred Excellent, recovery-oriented interpersonal relations Licensure in social work or professional counseling is preferred Ability to work shifts, weekends, holidays, and to assume on call responsibilities Licensure, Certifications, and Clearances: Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Driver's License Act 31 Child Abuse Reporting with renewal Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance with renewal OAPSA UPMC is an Equal Opportunity Employer/Disability/Veteran Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.   Total Rewards More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.   Our Values At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety , Dignity & Respect , Caring & Listening , Responsibility & Integrity , Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.    

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our team at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens.  For more information, visit:   https://www.upmc.com/services/behavioral-health/resolve-crisis-services We have Full Time, Part Time and Casual Crisis Clinician I positions available! Candidates must be able to work varying shifts: daylight, evening, nights, weekends, holidays - with openings in the following departments: Mobile Phones Walk-In Overnight *** All Full Time and Part Time positions are Sign On Bonus eligible (excludes Casual) *** Full Time: $3,500 with a 2 year commitment or $5,000 with a 3 year commitment Part Time: $1,750 with a 2 year commitment or $2,500 with a 3 year commitment The Crisis Clinician I is responsible for assisting in the consumer service and clinical services. Primary responsibility is responding to crisis related situations from community professionals and persons within Allegheny County. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, responding to telephone crisis, and documentation of all duties previously mentioned.  Responsibilities: Manages a caseload for the shift Obtaining clinical information in the medical record Provide supportive counseling to consumers to promote stability Work efficiently and independently in crisis setting Support consumer and negotiates appropriate referral services Collaborates with the Clin II such case consultations Meets documentation and completes all required paperwork Completes face to face crisis assessments Responding to telephone calls from consumer(s) community and natural supports Manages crisis situations effectively Complete case reviews Performs in accordance with system-wide competencies/behaviors Performs other duties as assigned Qualifications Bachelor's degree in Psychology, Counseling or Social Work with two (2) years of clinical experience required OR Master's degree in Psychology, Counseling or Social Work required Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience Includes phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments Experience in mental health crisis intervention, case management, or in-home therapy preferred Excellent, recovery-oriented interpersonal relations Ability to work shifts, weekends, holidays, and to assume on call responsibilities Licensure, Certifications, and Clearances: CCM training is required within 30 days of hire and annually thereafter Cardiopulmonary Resuscitation (CPR) Comprehensive Crisis Management (CCMC) Act 31 Child Abuse Reporting Act 33 with renewal Act 34 with renewal Act 73 FBI Clearance OAPSA UPMC is an Equal Opportunity Employer/Disability/Veteran Individuals hired into this role must comply with UPMC’s COVID vaccination requirements upon beginning employment with UPMC. Refer to the COVID-19 Vaccination Information section at the top of this page to learn more.   Total Rewards More than just competitive pay and benefits, UPMC’s Total Rewards package cares for you in all areas of life — because we believe that you’re at your best when receiving the support you need: professional, personal, financial, and more.   Our Values At UPMC, we’re driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety , Dignity & Respect , Caring & Listening , Responsibility & Integrity , Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Ready to join us? Apply today.