15 Customer Service jobs

The Job As a member of the Customer Success team, you’ll work closely with our customers to help them get the most value from the product. As you closely follow our process, you will engage in our discovery process with every customer interaction. Understanding why the customer has chosen Homebase gives us the data points you need in order to be a trusted advisor in the process. You will then begin to provide the best solution for their needs as you now understand what they value and where we impact them. Getting them on the correct paid plan is 1/2 the responsibility. The second part is to now enable their success by ensuring they have completed the initial steps to get their team onboarded and active. Responsibilities You will be the first point of contact with newly signed up Homebase customers via live chat, email, and phone Assist new clients by providing training on how to use Homebase account and advise them on the best plan options for the business needs Actively participate in team meetings and training Handle 45+ conversations a day and meet weekly KPI’s including Efficiency, CSAT, Call Time, and Upgrades Consistently utilize advanced listening, rapport, and closing skills. Be an expert and up to date on all Homebase products and offerings, always updating your skill sets as our product offering improves/grows. Must-Have 1-2 years experience working in customer service (phone support, retail, restaurant or sales) Very strong written and verbal communication skills. Being able to communicate clearly and effectively with customers to ensure their questions are addressed is key. Experience working or interacting with various web and mobile apps; you are considered "tech-savvy" Organizational skills and the ability to be at work on time for your scheduled shifts. Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change. The ability to pass a background check The focus to ensure you are a self-starter who knows how to execute against the assigned process.    

As a member of the Customer Success team, you’ll work closely with our customers to help them get the most value from the product. As you closely follow our process, you will engage in our discovery process with every customer interaction. Understanding why the customer has chosen Homebase gives us the data points you need in order to be a trusted advisor in the process. You will then begin to provide the best solution for their needs as you now understand what they value and where we impact them. Getting them on the correct paid plan is 1/2 the responsibility. The second part is to now enable their success by ensuring they have completed the initial steps to get their team onboarded and active. Responsibilities You will be the first point of contact with newly signed up Homebase customers via live chat, email, and phone Assist new clients by providing training on how to use Homebase account and advise them on the best plan options for the business needs Actively participate in team meetings and training Handle 45+ conversations a day and meet weekly KPI’s including Efficiency, CSAT, Call Time, and Upgrades Consistently utilize advanced listening, rapport, and closing skills. Be an expert and up to date on all Homebase products and offerings, always updating your skill sets as our product offering improves/grows. Must-Have 1-2 years experience working in customer service (phone support, retail, restaurant or sales) Very strong written and verbal communication skills. Being able to communicate clearly and effectively with customers to ensure their questions are addressed is key. Experience working or interacting with various web and mobile apps; you are considered "tech-savvy" Organizational skills and the ability to be at work on time for your scheduled shifts. Enthusiasm to be a part of a dynamic and growing company full of opportunity and constant change. The ability to pass a background check The focus to ensure you are a self-starter who knows how to execute against the assigned process.    

Community Tax  is a Nationally known tax resolution services firm and our Attorneys and Tax Professionals create life changing outcomes for our clients every day. We are seeking a career minded, dedicated individual to train in our Case Advocate position to assist our Attorneys and practitioners in ensuring world class service to our clients, as we continue to expand our nationwide presence and prepare to open our newest office in the Jacksonville area. In this fast-paced position you play a critical role as you coordinate the many services and workflows that are involved in providing quality representation to our clients nationwide. We do not require tax experience, as you will be fully trained and can grow as we continue to rapidly grow. As a member of our Case Advocate team you will enjoy: Full Training A fun and exciting work environment Sense of achievement as a member of a team improving the lives of clients nationwide Bonus and incentive opportunities Opportunity for Career Growth Comprehensive Benefits Plan including: Medical, Vision, Dental, Short & long term Disability and Life insurance benefits, 401(k) with company match POSITION REQUIREMENTS To qualify you should have 2-3 years experience working in a fast paced office environment with a combination of detail oriented duties and customer/client communication, working with technology such as Microsoft Office, document management, case management and/or CRM systems.. Experience in an environment providing legal services, financial services, lending, insurance or similar professional services firms is a plus. Strong multi-tasking and organizational skills and attention to detail required. Must be capable of maintaining confidentiality. Must be able to perform and provide results in a fast pace environment. Interpersonal skills - demonstrated ability to work with team members in a collaborative manner. Strong listening skills and both verbal and written communication skills Experience working with numbers and understanding financial concepts College education with Associates or Bachelor’s degree a plus Bilingual Fluency English/Spanish a plus  

AMERICAN GUARD SERVICES, INC. IS LOOKING FOR EXPERINCE UN-ARMED AND ARMED SECURITY OFFICERS! **WEEKLY PAY** Pay-Range: $16.50-19.25  FULL-TIME & PART TIME Experience: Must posses (2) + years of High-Rise Security Training: Fire & Life Safety Is A Plus Multiple  Locations: Los Angeles Alhambra Specific Duties and Essential Functions Perform security patrols of designated areas on foot or in vehicle Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Answer or respond to alarms (on site) as dispatched and investigate related disturbances. Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Monitor and authorize entrance and departure of employees, visitors, and other person to guard against theft and maintain security of premise Have the ability to report suspicious activities and persons, write detailed narrative reports, maintain daily activity reports (DARs), enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance. Access control through an admittance process Check for unsafe conditions, hazard, unlock doors, security violations, blocked ingress and egress mechanical problems, and unauthorized personal Ability to handle crisis situations at the client site, calmly and efficiently Operate and monitor close circuit television system Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time The Ideal Candidate Education, Licenses and Certifications Required Must possess a high school diploma or equivalent Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California Powers to Arrest Training Certificate Fire & Life Safety Training Ability to operate radio or telephone equipment and/or console monitors A RMED OFFICER  Must Process ALL NON LETHALS: Baton,  CPR/FIRST-AID, Pepper Spray Type And Length Of Specific Experience Required Must possess one or more of the following: Meaningful and verifiable work history Two years verifiable and successful security experience Other Must be at least 18 years old or the minimum age required by the State Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States Must have access to reliable transportation As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military INTERESTED APPLICANTS CAN SUBMIT AN APPLICATION AT: http://www.jobsatags.com/welcome.aspx Adair G. (Recruiter) 424-213-4123

AMERICAN GUARD SERVICES, INC. IS LOOKING FOR EXPERIENCED UN-ARMED SECURITY OFFICERS! These officers MUST have: Baton, CPR/ FIRST AID, PEPPER SPRAY PERMIT/ CERTIFICATIONS  OPENINGS IN THE FOLLOWING CITIES FOR IMMEDIATE HIRE: Los Angeles Sun Valley Carson Security Officer Job Responsibilities: The responsibilities of the security guard will vary depending on the employer. Maintains safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. A department store security guard will help to guard against theft, while helping to keep the overall environment secure. A parking lot security guard will patrol parking lots in order to deter criminal activities including robberies, car thefts and assaults. The goal is to detect, deter, observe and report. Security Officer Job Duties: Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Completes reports (Daily Activity Reports and Incident Reports) by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Maintains environment by monitoring and setting building and equipment controls. Maintains organization's stability and reputation by complying with legal requirements. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques. Contributes to team effort by accomplishing related results as needed. Requirements: Proven working experience as a security guard or relevant experience Provide excellent customer service Trained security officer with diploma Ability to operate detecting systems and emergency equipment Excellent knowledge of public safety and security procedures/protocols Surveillance skills and detail orientation Integrity and professionalism Qualifications: Valid government issued ID card Valid CA guard card Social Security Number card Must have reliable transportation Printout of clean driving record from DMV (if applying for driving positions) Must have open availability schedule Must be able to start immediately Pay Rate : Range:$16.00-$19.00 To apply go to:   https://www.jobsatags.com/welcome.aspx or Call: (424)213-4123 to set up and appointment

Job Description AMERICAN GUARD SERVICES, INC. IS LOOKING FOR EXPERINCE SECURITY OFFICERS! **WEEKLY PAY** We have (1) available Armed positions available... Monday - Saturday (1000-1800) (10:00am-6:00pm) (48 HRS) Must Posses: BSIS Guard Card/ BSIS Expose Firearm's Perm/ Baton Cert./ Pepper Spray Cert./ First Aid & CPR IMMEDIATE HIRING!!! $$$$17.00 Per. HR.. Candidates must have their own, (Weapon) and Equipment.. Qualifications/Requirements: Perform security patrols of designated areas on foot Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner Answer or respond to alarms (on site) as dispatched and investigate related disturbances. Display exceptional customer service and communication skills Have intermediate computer skills to operate innovative, wireless technology at client specific sites Monitor and authorize entrance and departure of employees, visitors, and other person to guard against theft and maintain security of premise Have the ability to report suspicious activities and persons, write detailed narrative reports, maintain daily activity reports (DARs), enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance. Access control through an admittance process Check for unsafe conditions, hazard, unlock doors, security violations, blocked ingress and egress mechanical problems, and unauthorized personal Ability to handle crisis situations at the client site, calmly and efficiently Operate and monitor close circuit television system Work in various environments such as cold weather, rain/snow or heat Occasionally lift or carry up to 40 pounds Climb stairs, ramps, or ladders occasionally during shift Stand or walk on various surfaces for long periods of time The Ideal Candidate Education, Licenses and Certifications Required Must possess a high school diploma or equivalent Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California Must possess a current and valid Bureau of Security and Investigative Services (BSIS) Firearms Permit issued by the State of California Baton Permit Cert. Pepper Spray Cert. Powers to Arrest Training Certificate Ability to operate radio or telephone equipment and/or console monitors Excellent knowledge of public safety and security procedures/protocols Type And Length Of Specific Experience Required Must possess one or more of the following: Meaningful and verifiable work history Minimum of One year verifiable and successful security experience Other Must be at least 18 years old or the minimum age required by the State Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States Must have access to reliable transportation As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws INTERESTED APPLICANTS CAN SUBMIT AN APPLICATION AT: http://www.jobsatags.com/welcome.aspx If you have any questions, please call us at: Adair Gilliam (Recruiting Manager) (424)-213-4123

Major duties and responsibilities include, but are not limited to: Implements suicide/mental health crisis prevention strategies; Provides support for the identification of Veterans at high risk, and coordinates enhanced care; Conducts interviews and uses structured assessment tools to assess emotional, functional, and/or psychological conditions; Prepares and maintains records and reports in accordance with program guidelines; Creates and maintains forms, surveys, instruments, and materials for proper coordination of the different treatment modules; Provides psycho-education and directs advice regarding suicide/mental illness crisis; Works collaboratively with other members of the VA Crisis Hotline program to identify appropriate services for patients in crisis; Assists patients and their family/friend/significant other with issues regarding the patient's mental health issues, referrals, benefits, support groups; and Performs other duties as assigned.  

Major duties and responsibilities include, but are not limited to: Implements suicide/mental health crisis prevention strategies; Provides support for the identification of Veterans at high risk, and coordinates enhanced care; Conducts interviews and uses structured assessment tools to assess emotional, functional, and/or psychological conditions; Prepares and maintains records and reports in accordance with program guidelines; Creates and maintains forms, surveys, instruments, and materials for proper coordination of the different treatment modules; Provides psycho-education and directs advice regarding suicide/mental illness crisis; Works collaboratively with other members of the VA Crisis Hotline program to identify appropriate services for patients in crisis; Assists patients and their family/friend/significant other with issues regarding the patient's mental health issues, referrals, benefits, support groups; and Performs other duties as assigned.  

Join CyraCom in our mission to become a voice for people who need help communicating. Our phone interpreters bridge language barriers between people who need it most, such as between doctors and patients or other essential service agents and customers.   *  Please note this is not a remote position. This position is based out of our call center in Tampa, FL    Address: 5701 E. Hillsborough Ave. Tampa, FL 33610   What You’ll Be Doing   As a bilingual interpreter, you will use your working languages and interpersonal skills to provide accurate meaning-for-meaning interpretation between our English-speaking clients and their limited-English-speaking patients or customers. Our employees interpret for several industries, such as healthcare, finance, insurance, 9-1-1, and business, so every call often feels like a new and different experience.   Qualifications 18 years of age or older Authorized to work in the US High school completion or equivalent Proficient in English and target language, as determined by our Language Checkup assessment   We Offer Competitive wages and generous benefits package Paid professional interpreter training Overtime pay and merit-based increases Internal promotion opportunities A diverse, inclusive, and supportive environment   Why CyraCom   CyraCom will provide you with the comprehensive training and ongoing support you need to become a professional interpreter. You’ll also be joining the leading provider of language interpretation services in a fast-growing and exciting industry, with room to grow into a career.   Answer the call. Become an interpreter.   Click here to schedule an appointment with a recruiter: https://calendly.com/r-ayala-recruiter-cyracom-/cyracom-tampa-

Regent Surgical Health- Revenue Cycle Management Dept Title: Revenue Cycle Specialist Reports to: Revenue Cycle Manager MAIN FUNCTION Under the direction of the Revenue Cycle Supervisor, the Revenue Cycle Specialist is responsible for duties as assigned such as: charge entry, payment posting, A/R follow-up, and denials management in accordance with the center’s policies and procedures. In addition, the Revenue Cycle Specialist is responsible for maintaining the daily deposit log, accounts receivables aging report, and other reports as directed by the Revenue Cycle Supervisor or surgery center Business Office Manager. DUTIES, RESPONSIBILITIES, COMPETENCIES Provides regular communication and feedback to Manager. Speaks to and approaches others in a friendly and compassionate way; Is open to other employee suggestions Completes assigned tasks in a timely manner including payment posting, daily deposit log, charge entry, etc. Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others about insurance benefits and costs associated to procedures. Demonstrate proactive approach to problem identification and solutions. Works well with others. Demonstrate appropriate time management skills, prioritization and task completion. Exhibits proficient knowledge of health plan benefits including co-pays, deductibles and co-insurance. Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions. Demonstrates the ability to cope with and manage change. Demonstrates an exceptional grasp of required skills including: detail-oriented, commitment to accuracy, able to anticipate needs before they become critical. Self-motivated to keep self-current and relevant in skills and competency. Taking prompt and decisive action to produce service levels beyond what is minimally required in the job; Acting without prompting; regularly volunteer’s individual energy to a situation. Achieves performance excellence through skills of organization; able to create successful work flow processes; reliable in all areas of work. Seeks opportunities to accept ideas and help from co-workers to accomplish work goals; Willingness to share credit; Appreciates differences in personalities; actively seeks out opinions from others and honors them in decision making. Assumes all other duties and responsibilities: demonstrates willingness to identify and/or assume activities relative to the developmental needs of the reception department and center KEY ATTRIBUTES RISE – The extent to which an employee demonstrates participation in the RISE Program Respect Caring - Demonstrating an awareness for compassion toward all stakeholders Integrity - Being true to what we say we believe in, doing what we say we will do and adhering to our commitments Stewardship - Responsibility to properly utilize and develop our people. Property and assets while fostering a safe and secure environment Efficiency - Appropriate identification, selection and management of all resources to ensure excellent clinical and financial outcomes Quality – The extent to which an employee’s work is accurate, thorough and neat. Productivity – The extent to which an employee produces a significant volume of work efficiently in a specified period of time. Job Knowledge – The extent to which an employee possesses the practical/technical knowledge required on the job as evidenced by the annual competency assessment Reliability – The extent to which an employee can be relied upon regarding task completion and follow-up. Attendance – The extent to which an employee is punctual, observes prescribed work break/meal periods and has an acceptable overall attendance record. Independence – The extent to which an employee performs work with little or no supervision. Creativity – The extent to which an employee proposes ideas, finds new and better ways of doing things. Initiative – The extent to which an employee seeks out new assignments and assumes additional duties when necessary. Adherence to Policy – The extent to which an employee follows safety and conduct rules, other regulations and adheres to company policies. (Compliance, Risk, Safety, Infection Control, Sentinel Events, Abuse, etc.) Interpersonal Relationships – The extent to which an employee is willing and demonstrates the ability to cooperate, work and communicate with coworkers, supervisors, subordinates and/or outside contacts. Judgment – The extent to which an employee demonstrates proper judgment and decision-making skills when necessary. EDUCATION, LICENSURE, CERTIFICATION Required: High school diploma or general equivalency degree (GED) Two years’ experience billing/collecting in a healthcare setting Knowledge of heath care operations Proficient computer skills Preferred: ASC experience Full cycle experience Microsoft Office Specialist certifications PHYSICAL/ MENTAL REQUIREMENTS Language Skills: Ability to read, analyze and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, patients, physicians and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts of accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills: Job requires specialized computer skills. Must be adept at using MS word, spreadsheets, PowerPoint, communicate by e-mail and use scheduling software. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Special Requirements: Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 25 pounds. The employee is required to lift, and occasionally carry equipment. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is frequently required to attend to patients and escort them to and from patient care areas, often being leaned on for support. Upper body strength, for lifting or helping patients, is also a must. WORKING CONDITIONS Environmental The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Machines / Equipment used Office equipment, i.e. computers, printers, copy machines, telephones, public address system, and fax machine. SUPERVISORY REQUIREMENTS This position has no supervisory responsibilities.  

Regent Surgical Health- Revenue Cycle Management Dept Title: Revenue Cycle Specialist Reports to: Revenue Cycle Manager MAIN FUNCTION Under the direction of the Revenue Cycle Supervisor, the Revenue Cycle Specialist is responsible for duties as assigned such as: charge entry, payment posting, A/R follow-up, and denials management in accordance with the center’s policies and procedures. In addition, the Revenue Cycle Specialist is responsible for maintaining the daily deposit log, accounts receivables aging report, and other reports as directed by the Revenue Cycle Supervisor or surgery center Business Office Manager. DUTIES, RESPONSIBILITIES, COMPETENCIES Provides regular communication and feedback to Manager. Speaks to and approaches others in a friendly and compassionate way; Is open to other employee suggestions Completes assigned tasks in a timely manner including payment posting, daily deposit log, charge entry, etc. Demonstrates the ability to effectively communicate with others, including physician offices, insurance companies, patients and others about insurance benefits and costs associated to procedures. Demonstrate proactive approach to problem identification and solutions. Works well with others. Demonstrate appropriate time management skills, prioritization and task completion. Exhibits proficient knowledge of health plan benefits including co-pays, deductibles and co-insurance. Ability to handle multiple assignments or pieces of work at one time. The capability of working within a stressful environment under consistent deadlines, pressures and interruptions. Demonstrates the ability to cope with and manage change. Demonstrates an exceptional grasp of required skills including: detail-oriented, commitment to accuracy, able to anticipate needs before they become critical. Self-motivated to keep self-current and relevant in skills and competency. Taking prompt and decisive action to produce service levels beyond what is minimally required in the job; Acting without prompting; regularly volunteer’s individual energy to a situation. Achieves performance excellence through skills of organization; able to create successful work flow processes; reliable in all areas of work. Seeks opportunities to accept ideas and help from co-workers to accomplish work goals; Willingness to share credit; Appreciates differences in personalities; actively seeks out opinions from others and honors them in decision making. Assumes all other duties and responsibilities: demonstrates willingness to identify and/or assume activities relative to the developmental needs of the reception department and center KEY ATTRIBUTES RISE – The extent to which an employee demonstrates participation in the RISE Program Respect Caring - Demonstrating an awareness for compassion toward all stakeholders Integrity - Being true to what we say we believe in, doing what we say we will do and adhering to our commitments Stewardship - Responsibility to properly utilize and develop our people. Property and assets while fostering a safe and secure environment Efficiency - Appropriate identification, selection and management of all resources to ensure excellent clinical and financial outcomes Quality – The extent to which an employee’s work is accurate, thorough and neat. Productivity – The extent to which an employee produces a significant volume of work efficiently in a specified period of time. Job Knowledge – The extent to which an employee possesses the practical/technical knowledge required on the job as evidenced by the annual competency assessment Reliability – The extent to which an employee can be relied upon regarding task completion and follow-up. Attendance – The extent to which an employee is punctual, observes prescribed work break/meal periods and has an acceptable overall attendance record. Independence – The extent to which an employee performs work with little or no supervision. Creativity – The extent to which an employee proposes ideas, finds new and better ways of doing things. Initiative – The extent to which an employee seeks out new assignments and assumes additional duties when necessary. Adherence to Policy – The extent to which an employee follows safety and conduct rules, other regulations and adheres to company policies. (Compliance, Risk, Safety, Infection Control, Sentinel Events, Abuse, etc.) Interpersonal Relationships – The extent to which an employee is willing and demonstrates the ability to cooperate, work and communicate with coworkers, supervisors, subordinates and/or outside contacts. Judgment – The extent to which an employee demonstrates proper judgment and decision-making skills when necessary. EDUCATION, LICENSURE, CERTIFICATION Required: High school diploma or general equivalency degree (GED) Two years’ experience billing/collecting in a healthcare setting Knowledge of heath care operations Proficient computer skills Preferred: ASC experience Full cycle experience Microsoft Office Specialist certifications PHYSICAL/ MENTAL REQUIREMENTS Language Skills: Ability to read, analyze and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, patients, physicians and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts of accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Computer Skills: Job requires specialized computer skills. Must be adept at using MS word, spreadsheets, PowerPoint, communicate by e-mail and use scheduling software. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Special Requirements: Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and /or move up to 25 pounds. The employee is required to lift, and occasionally carry equipment. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is frequently required to attend to patients and escort them to and from patient care areas, often being leaned on for support. Upper body strength, for lifting or helping patients, is also a must. WORKING CONDITIONS Environmental The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Machines / Equipment used Office equipment, i.e. computers, printers, copy machines, telephones, public address system, and fax machine. SUPERVISORY REQUIREMENTS This position has no supervisory responsibilities.  

Facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. 

Under the direct supervision of the Customer Service Manager, the Customer Service Assistant is responsible for supporting all Customer Service Representatives functions.   DUTIES AND RESPONSIBLITIES: Primary responsibility for entering all customer orders into the Transportation Management system with accuracy and appropriate speed. Assist in setting up load pick up and delivery appointments with all customers. Understand and execute all customer requirements for freight temperatures and handling. Update customer websites with load arrival and tracking information. Advise, resolve and provide disposition information on load overages, shortages and damages as reported by the receiver. Secure load delivery confirmation and post it to the customer website. Serve as a backup for Customer Service Representative. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner. Other duties and special projects as assigned by management.    

The Customer Service Representative is responsible for building lasting customer relationships to maximize freight opportunities and support on-time and accurate delivery of customer orders to meet customer satisfaction requirements.   DUTIES AND RESPONSIBLITIES: Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily to commensurate with company and business level needs.  Aggressively monitor load prospects and actively accept customer loads that fit with business needs. Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumes.   Communicate scheduling and rescheduling information between the customer, supplier, receiver and the driver or outside carrier. Keep customers informed of the status of deliveries, including in some cases updating of the customer web sites or EDI exchanges.  Contact load planning and fleet management whenever it appears likely that Tribe may not meet a commitment to seek alternate truck assignment for the load or other solution to prevent service failure to customer. Maintain consistent education of freight seasonality to ensure maximum profitable opportunities for Tribe freight. Understand and communicate assigned customer metrics internally and maintain quality control on customer account operation procedures. Prepare and execute pass down status reports to the Night Dispatch team. Enter and ensure accurate load information and data into the TMW system. Responsible for cross training CSRs and Information Specialists on Tribe’s Standard Operating Procedures [SOP]. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner. Other duties and special projects as assigned by management.

Major duties and responsibilities include, but are not limited to: Implements suicide/mental health crisis prevention strategies; Provides support for the identification of Veterans at high risk, and coordinates enhanced care; Conducts interviews and uses structured assessment tools to assess emotional, functional, and/or psychological conditions; Prepares and maintains records and reports in accordance with program guidelines; Creates and maintains forms, surveys, instruments, and materials for proper coordination of the different treatment modules; Provides psycho-education and directs advice regarding suicide/mental illness crisis; Works collaboratively with other members of the VA Crisis Hotline program to identify appropriate services for patients in crisis; Assists patients and their family/friend/significant other with issues regarding the patient's mental health issues, referrals, benefits, support groups; and Performs other duties as assigned.