26 jobs found in charlotte

FINANCIAL ADVISOR What a financial advisor does: Identifies and sets appointments with potential clients Works closely with a mentor to meet with clients to assess their financial needs Designs, develops, and implements a marketing plan Develops a customized financial plan to address each client’s outlined goals Maintains strong relationships with clients, helping them to track their progress over time Provides ongoing consultation and support Some of the features of this position include: One-on-One training from seasoned leaders in the financial planning industry locally. A comprehensive training program that includes financial planning, marketing techniques, consultative selling, client service and regulatory compliance Uncapped earning potential - top advisors can make $100,000+ in their first year - advisors must be comfortable with the majority of their compensation coming from their results Numerous career path options, including advanced financial advisor, compliance, field management and corporate opportunities. Additional Requirements of the role: Associate or Bachelor’s degree (preferably in business or an industry-related field) Ability to obtain licenses * U.S. Citizen or Permanent Resident  

As the Repair Analyst, you will impact PSA Airlines’ business operations by managing the repair process to ensure that the vendor completes the repair to performance standards, and at the lowest cost of repair. In using key metrics relating to costs, turnaround time and warranty concessions you will work to ensure that PSA is making the overall best business decisions.  

Operating enclosed climate-controlled deicing trucks to remove contaminates form aircraft during periods of frost and winter weather conditions.  

The Bath Authority is seeking dynamic Sales Representatives to join our team in Charlotte, NC! In this role, you will meet with homeowners, present bath and shower remodeling solutions, and guide them through a proven sales process. Unlike many home improvement companies, we provide quality, pre-set leads : no cold calling required. To support your success, we also offer a base salary for your first six months of employment as you ramp up and build your sales pipeline. What We Offer: Paid training and ongoing career development Competitive compensation with base + commission and unlimited earning potential Quality leads are provided daily Six-month guaranteed salary to set you up for success Full benefits package including health, dental, vision, and 401(k) Opportunity to grow with one of the fastest-growing home improvement companies in the country What We’re Looking For: Strong communication and interpersonal skills Self-motivated and results-driven Ability to build rapport and deliver excellent customer experiences Previous sales experience preferred, but not required, we provide training Join The Bath Authority and take the first step toward a rewarding sales career where you’ll help homeowners transform their bathrooms and their lives.    

In this position, you will:  Engage with potential customers with direct, in-person outreach in retail environments and local event spaces  Introduce our remodeling services and special offers through friendly and informative conversation  Generate interest and schedule our free in-home product demonstrations – no selling required!  Represent one of the highest rated brands in the industry  Use this experience as a stepping-stone into a career in management or furthering your sales career       

Are you an outdoor enthusiast who enjoys independent field work and is looking to jump start your career? If you are a quality-conscious, safety focused, hard-working individual, then consider an exciting long-term career at USIC! The USIC name and brand are highly recognized and respected for our strong commitment to quality and safety. We are looking for individuals who consider themselves problem solvers, take pride in public safety, and thrive in a fast-paced, exciting work environment. Our communities are your communities. If you’re looking for growth, we’ve got you covered. We provide a quality training program and opportunities for advancement. No prior locating experience needed! Our technicians spend their workdays on the go, independently working in the field using their company-provided vehicle. We use best-in-class ticket and claims management systems to ensure clear and complete mark-out services for the excavator or property owner at the work site. Your Responsibilities as a Locator: Correctly, safely, and efficiently locate underground utilities, including telecommunications, electric power, cable TV, gas, water, and sewer systems. Thoroughly search for underground utilities in a designated area, accurately marking the location, completing the necessary documentation, and photographing each locate. These are daytime, full-time positions and overtime is required. We have a 48-hour turnaround time on most locates, which means we generally work the day after holidays and some weekends, as needed. Why You'll Love Working for Us (Our Benefits): 100% paid training – We're invested in you, starting on your first day. High-quality company vehicle & fuel card – All work-related expenses are paid. This means you won't be putting mileage on your personal vehicle for work. Company laptop, phone, & equipment – Advanced technology you can count on. DailyPay – Access your pay when you need it. Comprehensive insurance options – A variety of excellent insurance choices including medical, dental, vision, and life. 401(k) with company match – We’ll help you save for the long term with our competitive 401(k) employer match program. PTO & paid holidays – Even in your first year, so you can spend time with your loved ones. Weekend & holiday on-call pay – Earn extra money while on call over the weekend or on a company holiday, even if not called out to an emergency. Technician Incentive Plan – Bonuses based on individual quality & safety results, as well as tenure. Career Path Program (CPP) – Unmatched in our industry. We recognize employees who strive to be the best in their roles with distinctive titles, promotions, and more. Outstanding Marks Program – Earn points for tenure, safety, and quality milestones to spend on products of your choice from an expansive online store. Tenure Boots Program –$200 voucher to buy a new pair of work boots on your first anniversary and every year after. Education Partnership & Scholarship Program – Discounted tuition for USIC employees, their spouses, and dependents through Indiana Tech (courses available online nationwide). Scholarships available for employees. Credit hours for completing our utility locator training curriculum and/or for military service.  Employee discounts & perks – Outstanding discounts at major retailers and service providers. What We Need from You (Our Requirements): Able and willing to work outdoors in various weather conditions. Previous outdoor experience is a plus. Computer proficiency Available to work overtime and weekends, as needed. Able to pass a drug screen (this is a safety-sensitive position). Valid driver’s license and a safe driving record Able to work in a confined space; walk, bend, and lift up to 75 lbs. Able to distinguish between colors used to identify wiring and mark underground utilities. Able to read, understand, and reference locate tickets, as well as maps and prints. Able to communicate clearly with colleagues, customers, contractors, and homeowners. We are an Equal Opportunity Employer. Veterans are encouraged to apply.    

We are seeking experienced and professional freelance interpreters to provide accurate and culturally sensitive interpretation services between English and one or more target languages. The ideal candidate will work on an as-needed basis, providing interpretation for a variety of settings such as medical appointments, legal proceedings, business meetings, and community events.  

To thrive as a Maintenance Technician at North Coast Container, a combination of technical skills and practical experience is essential. Candidates should have a basic electrical knowledge, with the ability to read and interpret wiring schematics effectively. Proficiency in troubleshooting, repairing, and replacing AC/DC drives and motors is strongly preferred. Familiarity with hand and power tools, as well as the capability to read technical documents and CAD drawings, is crucial for success. The role requires physical stamina to perform confined space entries, work at heights, and engage in manual labor. This position is for a second shift . A flexible schedule is important, as extended hours or weekend shifts may be necessary. The ideal candidate will also possess advanced knowledge in variable frequency drives and human-machine interfaces, along with strong diagnostic skills for hydraulics and pneumatics. Finally, the ability to work independently and maintain a professional demeanor while safely navigating complex machinery will set you apart in this position. Knowledge and skills required for the position are: Basic electricall knowledge including the ability to read and interpret wiring schematics; troubleshoot repair and replace AC/DC drives and motors etc. - strongly preferred. Experience using hand tools and power hand tools. Ability to read, interpret and understand technical documents/manuals and CAD drawings of plant equipment. Mechanical Manufacturing experience preferred. Ability to perform confined space entry work at heights lifting and manual labor. Accept extended and or weekend schedules as necessary. Flexible start and end times. Must be able to wear Personal Protective Equipment Advanced knowledge of variable frequency drives human machine interfaces and fabrication skills is a plus Diagnose system faults and troubleshoot faulty components for hydraulics and pneumatics Ability to use a laptop to read, interpret, analyze, and modify ladder logic; use a laptop to perform program transfers to all models of PLCs in the plant along with uploading backup files. Ability to read and interpret both electrical and mechanical drawings, blue prints and schematics. Ability to climb overhead structures; work beneath machines and in close quarters performing analysis and repair work. Ability to work independently in a mature and professional manner **Required Education Skill and Experience**: High School Diploma GED or Work Experience: Required Minimum of 3 - 5 years' maintenance experience in a manufacturing environment or equivalent education/trade school certification. - Strongly preferred.    

Shape Lives, One Behavior at a Time: We're Hiring Behavior Technicians/RBTs! A Bridge To Achievement is seeking dedicated and compassionate individuals to join our team as Behavioral Technicians. As a Behavioral Technician, you will play a crucial role in providing Applied Behavior Analysis (ABA) therapy to individuals with Autism Spectrum Disorder (ASD). We are currently hiring for full time positions. The applicant must be willing to work between the hours of 8 AM and 6 PM, though scheduled times may vary. We offer a competitive compensation package for RBTs with ABA experience, including an attractive base salary, paid self-care time, paid holidays, full health benefits, and a consistent hour policy in case of learner cancellations. We are committed to providing a rewarding work environment focused on making a positive impact. If you are not an RBT but looking to become one, we offer paid RBT training to support your career development. All qualified candidates, regardless of current RBT certification status, are eligible for our full benefits package.   SUMMARY: The Behavior Technician (or RBT) position provides 1:1 high-quality Applied Behavior Analysis (ABA) therapy services to individuals with Autism Spectrum Disorder (ASD) and other developmental disabilities. This position implements individualized treatment plans and behavior intervention plans, collects and enters data, builds & maintains rapport, and ensures learners have a supportive and encouraging environment to learn in.   ESSENTIAL FUNCTIONS: Ensures the safety of learners served by following all agency procedures on least restrictive environment and alternatives to restrictive interventions  Implements individualized learner treatment plans and behavior intervention plans with fidelity  Accurately collects and records data on learner progress and behavior during each session through the EMR software Implements group times with up to eight learners while maintaining clinical integrity and learner safety  Provides regular updates and progress reports to the supervising BCBA, participating in team meetings to discuss client progress Promotes learner morale and dignity through assent-based practices Participates in ongoing training, treatment team meetings, and professional development opportunities to stay current with best practices in ABA Implements group times with up to eight learners while maintaining clinical integrity and learner safety  Implements toilet training protocols and goals as instructed  Helps with preparation and organization of program materials/supplies as needed Adheres to all internal and funder requirements  when implementing treatment, billing for services and submitting required session note documentation  Adheres to the BACB’s RBT Ethics Code Submits required session documentation according to funder requirements and internal guidelines  Maintains RBT certification per the BACB’s requirements Receives and records supervision for a minimum of 5% of their direct service hours worked each month If the RBT is working towards national certification in Behavior Analysis, additional opportunities/duties related to fieldwork experience (restricted and unrestricted tasks) may apply   Benefits Exceptional and Competitive Wages Bonus Structure- Full time BT/RBTs are eligible to earn up to $1,000 per year in bonuses! Generous Paid Time Off (PTO) Paid Holidays Paid Self Care Time Consistent Hour Policy for Full Time Staff in Case of Learner Cancellations Incredible Employee Assistance Program (EAP)  for all employees  (plus their partners and dependents)  which includes counseling services, financial services, legal services, discounts and more! 401(k) with Company Match Healthcare Insurance Options   (Medical, Dental, Vision and Life) Ancillary Insurance Options  through Aflac  (STD, LTD, and more!) Initial and Ongoing Paid Training  and Supervision Paid RBT Certification Program for New Behavior Technicians in the Field  (Includes Application and Exam Cost Reimbursement) Highly-Structured and Supportive Trainee Program  that includes Paid Unrestricted Opportunities and Mentorship from a Dedicated Supervisor Tuition Discounts through Purdue and FIT University Opportunities for Career Advancement  for both RBTs and BCBA Trainees Annual Performance and Promotion Raises Flexible Schedules Mileage Reimbursement & Paid Drive Time  for Eligible Employees   Job Types: Full-time Salary: $20.00 - 25.00    

PARTNER WITH US AND SEE YOUR CAREER GROW WITH NEW YORK LIFE CHARLOTTE GENERAL OFFICE!   Are you ready to launch a career and not settle for just another job?  Do you see yourself running your own business complete with all the challenges, financial rewards, and personal satisfaction that such an enterprise can bring?  If so, you owe it to yourself to consider a career with New York Life Insurance Company as your partner.   We are looking for motivated self-starters who would like to: Manage their own work schedule and establish an attractive work/life balance. Build their career with significant income potential. Grow their business supported by the financial strength and integrity of New York Life. Make a difference in their community by helping others achieve financial peace of mind. Customize their career path to match their personal financial goals. Experience a lifetime of learning and professional development. Enjoy recognition and rewards for their financial achievements. Define their career path as a Financial Services agent and have the opportunity for management.   Qualifications: Organized, detail-oriented, and excellent time management skills. Strong sales, leadership and communication skills. Ability to work in a team-based environment. College Degree preferred. Sales experience preferred. Highly self-motivated and self-disciplined. Relationship building and networking abilities. FINRA Series 6/63, Series 7 - not required Financial Industry background a plus   Here's what you'll do: Build relationships with clients beyond a financial/ transactional basis. Develop your professional skills and sales knowledge. Develop and implement business and marketing plans. Prospect for potential clients. Schedule appointments and meet with clients. Discuss financial concerns and needs of individuals. Present potential solutions using our world class suite of products and services. Provide ongoing support to existing clients.   Benefits: Health/Dental/Life/Disability 401 (k) plan after one year of service and Pension Plan Continuing education reimbursement Reimbursement for industry designations   Training: NYLIC University:  One of the most comprehensive and well-respected training programs in the industry.   Company Description: New York Life, a Fortune 100 company created in 1845, is one of the most respected and successful companies in America and internationally.  Headquartered in New York City, New York Life's family of companies offers life insurance, retirement income products, and long-term care insurance.  New York Life Investment Management LLC provides institutional asset management and retirement plan services.  Other New York Life affiliates provide an array of securities products and services, as well as institutional and retail mutual funds. EOE M/F/D/V 1611768 New York Life Charlotte General Office

Summary: Manages the day-to-day leasing and marketing operations. Oversees the functions of apartment rentals, move-ins, and lease renewals. Deliver customer service that exceeds expectations to customers, residents and clients while always maintaining budgeted occupancy at the highest attainable rents. Reports to (Job Title): Property Manager or Senior Property Manager Primary Responsibilities 1) Lead development and implementation of marketing and leasing strategies, materials, policies, plans, and procedures specific to the property as required. 2) Interact directly with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, property tours, leasing apartments, qualifying prospects, following up on prospect leads, preparing lease documentation, completing move-in paperwork and procedures, maintain applicable databases, and ensure property interior and exterior areas are to standard. 3) Responsible to execute and ensure all marketing documents, supplies, reports, advertisements, and web contents are current and updated as necessary for assigned properties; based on property, regional or corporate initiatives. Cultivate relationships with area businesses, employers and real estate brokers to generate new business as well as remain current with local events and hiring trends that may have an impact on the property. 4) Deliver customer service that exceeds expectations for new and current residents. Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable. Review, prioritize and distribute resident service requests as required. Responsible to coordinate and oversee resident retention activities and events within budgeted guidelines. 5) Maintain knowledge and understanding of current and submarkets to include competitors and customers demographics. Identify pricing trends to stay competitive in the market for both new leases and renewals and present pricing strategies to supervisor for approval to implement. 6) Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.   Decision Making: Decisions are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Problems are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Sets goals and determines how to accomplish defined results with some guidelines. Manager or Director provides broad guidance and overall direction Required Education: High School diploma or GED Required Work Experience: 3 - 5 years Preferred Education: Associate’s degree Marketing or Business-related field Professional License/Registration/Certification: Certificate 1 Preferred NALP   Computer Literacy: Experience with computer systems required which, include web-based applications and some Microsoft Office applications which include Outlook, Word, Excel, PowerPoint or Access. Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers. Oral Communications: Comprehend and communicate complex verbal information in English to organization staff, clients, visitors and external customers. Knowledge: In-depth knowledge of concepts, practices and policies with the ability to use in complex varied situations. Teamwork: Work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Customer Service: Provide a high level of customer service to internal and external customers in a professional, service oriented, respectful manner using skills in active listening and problem solving. Flexibility/Adaptability: Work is varied every day, and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. Additional Preferred Qualifications/Skills: Knowledge of Yardi and/or RealPage software Managerial experience in property management, sales, or retail Attention to Task/ Work Pace Maintenance: Work requires close attention to task for work to be accurately completed. Intermitted breaks during the workday do not compromise the work.

Position Summary: Primary responsibility for utilizing a consultative sales approach in prospecting, closing new business, and new business development for the air segment of the business.   Key Job Responsibilities: ·       Primarily Hunt prospects and build customer relationships through development of sales/marketing plans.  May maintain account information for independent or small chain business ·       Communicate to/work with manager to resolve unique customer concerns/issues ·       Schedule regular visits with customers to facilitate future renewal discussions ·       Match air services with customer needs.  Demonstrate knowledge of customers, industry, competition, and pricing ·       Partner with Operations to maximize efficiencies and develop market strategies ·       Maintain data in the CRM.  Schedule appointments, follow-ups, and maintain accurate contact information ·       Communicate pricing and service strategies   Required Education & Experience: ·       High School Diploma or equivalent; and 3-5 years business-to-business sales and prospecting experience ·       Bachelor’s degree in Sales, Marketing, or Business preferred   Required Knowledge, Skills, and Abilities: ·       Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations ·       Ability to write routine reports, business correspondence, and procedure manuals ·       Ability to promptly respond to inquiries from employees, regulatory agencies, or members of the business community ·       Ability to work with a variety of mathematical concepts ·       Ability to interpret a variety of instructions ·       Strong Microsoft Office skills  

What You’ll be Doing  Do you have a passion for helping others navigate through their online banking needs? Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.  During a Typical Day, You’ll Answer questions about products via phone while providing website navigation support and assisting with the application process Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request Meet established goals for all performance metrics including call quality, productivity, and schedule adherence Participate in projects or process improvements to drive operational excellence What You Bring to the Role 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $19 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives  Visit  www.hellottecbenefits.com  for more information.  A Bit More About Your Role  We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.  You'll report to a Team lead. You'll contribute to the success of the customer experience and the overall success of the team.  

TSOs are responsible for providing security and protection of travelers across all transportation sectors in a courteous and professional manner. Their duties may also extend to securing high-profile events, important figures and/or anything that includes or impacts our transportation systems.  

The Intensive In-home Coordinator will assist in the day-to-day coordination of the Intensive In-Home program and will provide brief behavioral and emotional services to children and their families within a community-based model. The coordinator is a member of a 3-person team, with a maximum case load of 12 families in providing such services; conducts skill-building activities, provides parenting education, intervenes during a crisis, provides on-call coverage within the intensive in-home team 24/7/365. Responds appropriately and timely to crisis situations; develops, reviews, and follows individual Person Centered Plans with the Child and Family Teams for each child on their caseload. Provides psycho education to children and families; facilitates effective step-down to less restrictive services and increased reliance on natural supports over time. Collaborates, coordinates and advocates with collateral agencies and natural supports in order to meet family and consumer needs in all domains. Services are provided in the client’s home, school, and community settings, under the direction of the Intensive In-home Therapist. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE This position requires the credentials of Qualified Professional (QP). One year of documented experience with the child/adolescent mental health population is required. Proficiency in Microsoft Office applications. CERTIFICATES, LICENSES, REGISTRATIONS and TRAINING Completion of minimum hours of service definitions training including but not limited to Cognitive Behavior Therapy, Person Centered Planning Instructional Elements, Person Centered Thinking, Introductory to Motivational Interviewing, Crisis Response, System of Care and Intensive In Home Service Definition Training within the appropriate timeframes as defined by the Service Definition; completion of ongoing refresher trainer as described by Service Definition Valid NC or SC Driver's license. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    

Job Summary: The HVAC Installation Technician will be responsible for installing and repairing various air quality systems. Their main duties include locating and diagnosing maintenance problems on equipment, conducting warranty services and quickly performing emergency repairs on certain equipment items.  Key Results Areas: Installation of all types of new HVAC heating, ventilation and air conditioning systems with exceptional attention to detail Installation of ductwork-metal and flex, in light commercial and residential buildings Ensure connections of all gas lines to heating equipment/fixtures is properly done Determine a bill of materials needed for a HVAC job, pre-measuring, duct design as necessary Perform all stages for startups on new construction Perform installation of copper refrigeration lines to air conditioning units, including brazing and soldering Familiarity with the different manufacturers and types of equipment, the startup and operation Confirm that each job is permitted (by management) before job begins and that each job is installed to code for a successful pass by inspection official Complete and turn in appropriate quality checklist on every job Leave every jobsite cleaned up and better than it was upon arrival Educate customers on the operation of their new system, thermostat(s) and filter size(s) Mentor our field apprentices and be a willing participant in training programs offered by Cornerstone Comfort and our vendors/partners for career development and advancement Respect all safety and environmental policies and procedures Demonstrate and hold in high regard Cornerstone Comfort’s core values and mission in your daily duties and interactions with fellow team members, vendors, the general public and most importantly-our customers Other duties as assigned     Requirements To be successful in this role, your Core Values must align with ours: Start With Curiosity-Show genuine interest. Search more. Participate. Create. Don’t ever rest in the belief that you have it all figured out - always be looking forward to what is next. Foster an Abundance Mindset-Opportunities are created not taken. Increase the size of the pie. Be thirsty for wisdom, eager for opportunity and accountable for improvement. Fight For Simplicity-Keep it simple & consistent. Focus on how things should be done every time. Be Bold Not Reckless-Use teamwork, candor, and a bias for action to make decisions. Seize the opportunity to serve the needs of our customers and one another. Feel empowered to put all other values into action. Show Grit-Overcome obstacles & persevere with passion. Challenges are an opportunity to grow & learn. Requirements: Basic wiring, ductwork, gas piping, venting and copper brazing experience Professional appearance and communication skills Personal tools needed to perform work Positive attitude and enthusiasm towards learning new skills and a mindset of getting the job done Self-starter with the ability to work with little or no supervision within a team focused environment Ability to pass a criminal background check Available to work overtime with the occasional weekend install as necessary Education & Experience: High school or equivalent (Required) 3-5 years residential and/or commercial HVAC installation experience (Required) EPA Certification or willingness to obtain certification (Required) HVAC: 1 year (Prefered) Driver's License with clean record (Required) Work authorization (Required) EPA Type II (Preferred) Physical Requirements: Ability to meet the physical demands-lifting, carrying, walking, crawling, standing, stooping, sitting and climbing for prolonged periods of time Working conditions will include rooftops, concrete structures, ceilings, crawlspaces, attics, basements, extreme weather conditions, etc.  

Power Probe Group, Inc.  is expanding our Americas Regional headquarters in Charlotte, North Carolina.  Please check out our newest Charlotte opportunity for an Automotive REPAIR Technical Support Specialist. If you have automotive repair experience, good customer service, and bilingual English/Spanish communication skills, we would love to talk to you! What you will do for us:  The Warranty and After-Sales and Technical Support Specialist is an individual contributor responsible for providing exceptional customer service and technical support to customers through channels of communication such as phone, emails, texting, and social media, ensuring customer satisfaction, answering customer’s questions about our products and usage of our tools, and resolving order processing issues promptly.  This is the primary point of contact for technical support,  warranty, and non-warranty claims process  for our   customers in North America, Mexico, and South America. Duties/Responsibilities: · Answers phone calls for the Charlotte Customer Support Department, including call transferring and responding to voicemails. · Provide exceptional customer service and technical support to customers through communication channels such as phone, email, texting, and social media, ensuring customer satisfaction. · Builds sustainable relationships and trust with customers and provides information about the RMA (Return Merchant Authorization) process, products, services, bill status, payments, and technical support. · Able to provide accurate instructions over the phone and teach how to use our products to professionals and “Do it yourself” users. · Enters purchase orders in SAP; verifies customer orders and order changes; ensures fulfillment and product delivery (DN creation in SAP). · Resolves customer order issues like invoicing, credit memos, returns, repairs, and warranties. · Works backlog reports and coordinates to expedite orders as needed. · Maintains current and accurate customer records and updates account information as needed. · Monitor and update open claims daily. · Prepare PDF documents for scanning, uploading, and downloading. · Study our line of products to understand uses, benefits, and troubleshooting. · Performs other related duties as assigned. Supervisory Responsibilities: · None. Required Skills/Abilities: · Excellent oral communication skills, including active listening. · Service-oriented and able to resolve customer complaints. · Excellent written communication skills to respond to customer emails and texts professionally that reflects positively on the company. · Strong analytical and problem-solving skills. · Demonstrate the ability to analyze warranty claims and look for missing information or documentation to support the claim. · Ability to work closely with department managers and other departments to collaborate to process claims. Maintain a positive team approach to work. · Proficient use of computer applications, including MS Office products and Web-based applications and portals. · Highly organized and detail-oriented with a high level of accuracy. · Able to work independently with minimal supervision and have superior time management skills. · SAP knowledge in the Sales process/ Order management is a plus. · Must consistently report to work on time, work well with other employees to accomplish a common goal, and maintain a safe work environment. · Ability to communicate and have a customer-centered orientation able to build the brand experience by providing Ultimate Tech Support. Education and Experience: · High school diploma or GED required. · 1 - 2 years of customer service and data entry-related work experience required. ·  3-5 years of experience with electrical measuring tools in the automotive industry (Mechanic is a plus). · Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams. · Experience with SAP is a plus (entering and processing sales orders) ·  Bilingual required (English/Spanish). Physical Requirements: · Prolonged periods sitting at a desk, working on a computer, talking on the phone. · Must be able to lift up to 15 pounds at a time. ·  This role is based in Charlotte, NC, and requires daily office visits. It is not a remote position. Job Details: · Hours are 8:30 am to 5:30 pm Monday through Friday, with some flexibility on scheduling. Benefits Offered · Twelve (12) Paid Holidays + Birthday Holiday · Generous PTO program · Group medical, dental, and vision plans, Health Savings Account, and/or Health Care Flex Spending Account (based on which medical plan you choose) · Company-paid group life insurance and AD&D plan · Voluntary group life insurance and AD&D plan · Voluntary short and long-term disability plans · Voluntary Critical Illness and Accident plans · 401(k) retirement savings plan with Company matching contributions Local candidates preferred – Relocation assistance is not available for this role Visa sponsorship is not available for this role Equal Opportunity Employer Pay: starting at $25.00 per hour and up depending upon experience  

Check out our latest PTEN Innovation Award in the Diagnostics category! https://lnkd.in/e_GjECF4 Do you have a working knowledge of automotive equipment to develop our following innovative diagnostic tool to help automotive technicians and mechanics diagnose and repair vehicles quickly, easily, and confidently? Do you have strong project management skills? If so, we want to talk to you. Overview: As a Product Development Project Manager for Power Probe Group, you will play a pivotal role in driving the success of our innovative product portfolio of automotive electrical diagnostic equipment. Working closely with the Sales and marketing team, Research and development, the factory, and international counterparts, you'll manage projects from ideation to delivery, ensuring alignment with market demands and company standards. Your expertise will be instrumental in collaborating with cross-functional teams to develop impactful solutions for automotive technicians. Duties/Responsibilities: Market Analysis and Opportunity Identification: Analyze consumer needs, current market trends, and competitor offerings to identify differentiation opportunities. Collaborate with Sales & Marketing teams to gather insights and feedback for product development. Project Management and Documentation: Document new product development proposals, including business cases, technical requirements, and ROI analysis. Collaboration and Standardization: Collaborate with regional product managers to align processes and best practices. Serve as a trainer for internal teams and customers/technicians on our products. Sales Support and Promotion: Work closely with the Sales team to promote sales for both existing and new products. Participate in launching new campaigns and maintain our product showroom in Charlotte, NC. Technical Expertise and Support: Provide reports of defects and diagnostics to manufacturers. Travel to provide on-site training sessions and support as needed. Product Information Management: Maintain up-to-date product information for internal and external customers. Act as Subject Matter Expert (SME) for existing and new products. Qualifications: High School Diploma or GED required; Successful completion of an automotive technology program is strongly preferred; a Bachelor’s degree in engineering would be a plus. Proven experience with automotive repair and working knowledge of automotive tools, including testing equipment. Proven experience in product development project management within the automotive industry. Strong analytical skills with the ability to assess market trends and consumer needs. Excellent communication and collaboration abilities to work effectively with cross-functional teams. Proficiency in documenting project proposals and technical requirements. Willingness to travel approximately 25% for training sessions and support. Note: This is an in-office position based in Charlotte, NC – not remote. Visa Sponsorship is NOT available for this role. Local candidates are preferred. Equal Opportunity Employer Supervisory Responsibility:  None Benefits: Twelve (12) Paid Holidays + Birthday Holiday Generous PTO program Group medical, dental, and vision plans, Health Savings Account, and Health Care Flex Spending Account (based on which medical plan you choose) Company-paid group life insurance and AD&D plan Voluntary group life insurance and AD&D plan Voluntary short and long-term disability plans Voluntary Critical Illness and Accident plans 401(k) retirement savings plan with Company matching contributions

Partner with us and see your career grow with New York Life Charlotte General Office!   Are you ready to launch a career and not settle for just another job?  Do you see yourself running your own business complete with all the challenges, financial rewards, and personal satisfaction that such an enterprise can bring?  If so, you owe it to yourself to consider a career with New York Life Insurance Company as your partner.   We are looking for motivated self-starters who would like to: Manage their own work schedule and establish an attractive work/life balance. Build their career with significant income potential. Grow their business supported by the financial strength and integrity of New York Life. Make a difference in their community by helping others achieve financial peace of mind. Customize their career path to match their personal financial goals. Experience a lifetime of learning and professional development. Enjoy recognition and rewards for their financial achievements. Define their career path as a Financial Services agent and have the opportunity for management.   Qualifications: Organized, detail-oriented, and excellent time management skills. Strong sales, leadership, and communication skills. Ability to work in a team-based environment. College Degree preferred. Sales experience preferred. Highly self-motivated and self-disciplined. Relationship building and networking abilities. FINRA Series 6/63, Series 7 - not required. Financial Industry background is a plus   Here's what you'll do: Build relationships with clients beyond a financial/transactional basis. Develop your professional skills and sales knowledge. Develop and implement business and marketing plans. Prospect for potential clients. Schedule appointments and meet with clients. Discuss financial concerns and needs of individuals. Present potential solutions using our world class suite of products and services. Provide ongoing support to existing clients.   Benefits: Health/Dental/Life/Disability 401 (k) plan after one year of service and Pension Plan Continuing education reimbursement Reimbursement for industry designations   Training: NYLIC University: One of the most comprehensive and well-respected training programs in the industry.   Company Description: New York Life, a Fortune 100 company created in 1845, is one of the most respected and successful companies in America and internationally.  Headquartered in New York City, New York Life's family of companies offers life insurance, retirement income products, and long-term care insurance.  New York Life Investment Management LLC provides institutional asset management and retirement plan services.  Other New York Life affiliates provide an array of securities products and services, as well as institutional and retail mutual funds. EOE M/F/D/V 1611768 New York Life Charlotte General Office  

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed. Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision. Industrial and construction field is a plus!

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed.   Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision.   Industrial and construction field is a plus!

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed. Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision.   Industrial and construction field is a plus!

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed. Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision. Industrial and construction field is a plus!  

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed. Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision. Industrial and construction field is a plus!

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed. Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision.   Industrial and construction field is a plus!

Knowledge of Revit, AutoCAD, RISA 3D & MS Office. Produce design drawings. The position requires specification writing/editing abilities. Preparation of equipment bid packages, shop drawings, review and report writing. Interaction and coordinate with clients, vendors, co-workers, other disciplines, and departments as necessary to coordinate and effectively communicate project design goals, needs and overall status. Provide filed assistance and front-end information gathering at project sites when needed. Must be able to work in a project team and maintain a project schedule, be a self-starter, detailed oriented and have exceptional organizational skills. Must be able to interact with clients and co-workers in a professional and respectful manner and work in a team environment sharing roles and responsibilities with limited supervision. Industrial and construction field is a plus!